Wells Branch Pet & Bird Clinic

Worst place to ever take your pet. The way they run things and scam people out of their money and do things that are questionable and concerning. I took my cat here because of swelling to the head and eye, they tell me how much the cost is to check him. Which I'm fine with. Then when it comes to the diagnosis and what is going on. The Doctor gives a amount around $200 and then mentions other things to help him which I'm ok with which changes the price and it goes up tremendously and even more add ons that were not mentioned or agreed upon which they then tried to hold my cat and not give him back unless full payment. Which we paid half before he went into surgery and they said the other half would be paid after which was a lie scanning us out of more money. (Mind you when all this is going on a price is set and that was going to be the price and we asked twice to make sure before the payment was made.) well to go on more of diagnosis she speaks on how he has one tooth that is bad and that seems to be the only one cause the other ones aren't there in the back. So I agree to one tooth being pulled because he has issues with his mouth he's a old cat. Well they take him for surgery.. When it's times to get him they charges is way more then agreed upon and pulled two teeth instead of one which I did not agree upon. To make it even worse for my cat he had trouble eating they didn't give a cone and the way the tubes were placed in were not correct. Then the fact they kept contacting my fiance instead of myself was odd because my number was the main contact for my cat and then they called my job which I never gave them my work number.. Didn't understand how they even got it. Asking questions about a card used for payment that they needed to verify a month later. This vet needs to be inspected and looked into on what they do. I'm sure majority of things that are done are not by the Texas law or penal codes or the TBVME. I advise that no one takes there pet here and if so good luck.

This vet will steal your money. They make up their own pricing different from their south location, and refuse to match what their other location is offering for the exact same service! Honestly, what kind of business practice is that. I’ve been going here for 4-5 years. I took my dog in for a dental cleaning, and was quoted $300 from the south location. But I got charged $375 at this location. When I talked to the vet, she insisted the lower price was incorrect and no one would have quoted that. I called the other office, put them on speaker, and asked for the quote of dog dental cleaning. And guess what they said… $300!!! She refused to match the price, and when I told her we would not be returning, she said okay that’s fine. Honestly, the worst service I have ever received. I’d also like to clarify that I was as polite as I could be throughout this whole interaction. I refuse to support any kind of establishment that’s first priority is to take my money. Update: Vet called me personally to apologize and refund me the difference. Still don’t think I’m going back, but at least we’re square.

ABSOLUTELY UNETHICAL AND MONEY-HUNGRY AVOID THIS CLINIC AT ALL COST!!!!!! I took my cat to Wells Branch Pet & Bird Clinic because he had an abscess in his mouth. After completing a round of antibiotics, his swelling and odor completely disappeared, and I brought him in for a routine dental cleaning and possible extractions—which was the primary service he needed. Instead of focusing on this, the clinic immediately began fear-mongering, trying to push expensive and unnecessary tests on me. They suddenly claimed that my cat, who has been otherwise healthy, might have feline leukemia or cancer—without any evidence. Mind you, they had previously told me they couldn’t even do a proper exam on the first visit unless he was sedated, yet somehow, before his scheduled procedure, they miraculously "discovered" all these potential issues. Then came the ridiculous upsell tactics. They insisted I pay $500 for a biopsy and additional tests before proceeding with the much-needed dental cleaning. When I refused (because my cat shows NO symptoms of leukemia, cancer, or any other illness), the vet refused to perform the cleaning altogether—the one procedure he actually needed! That alone proves they care more about money than the well-being of their patients. Their entire approach felt like a scam, using fear to manipulate pet owners into paying for unnecessary, expensive procedures. It became even more obvious when, as we were leaving, the vet conveniently backtracked and said, "If it isn’t gone in 10 days, I’ll do just the cleaning." So, suddenly, the cleaning is an option after all? Why was it withheld unless I paid for extra tests in the first place? This place is unethical, dishonest, and prioritizes profit over pet care. If you love your animal and want transparent, ethical treatment, DO NOT take your pet here. There are much better and more affordable clinics in Austin that will actually prioritize your pet’s health instead of trying to rob you blind.

The drive for me and dog (prince) is far! But it is worth the drive! Dr. Wadhwani is amazing and extremely professional! My pup was extremely ill and she brought him back to life. Senior dog prince was slow and now he is like a newborn puppy 🐶 running around and galloping and doing Zumiez’s and snoodling and has a great appetite! I appreciate her 100 %! HIGHLY RECOMMENDED!

Please do not waste your time bringing your pet here. It was like pulling teeth just to get medical records sent over to me only for them to still not send them in totality which resulted in me having to reschedule my dogs follow up with his primary vet more than 3 times. This is truly a "you get what you pay for" experience. I will not be returning here for any services. The Dr communicates in a very condescending way, and I do not see how this clinic has made overhead all these years. To add on to my bad experience, I was told my dog suffered broken bones in his pelvis, but I was never shown an x-ray...NEVER shown an x-ray...she only talked to me in the lobby. What Dr does that?