WellHaven Pet Health Corporate Campus

Went in to wellhaven mill plain 10/08/2024 for an appointment after calling the night before cause my puppy was sick. Showed up and was verbally berated and physically chased out of the building by two male employees because I had made a comment that I was on a time restraint and they blew it out of proportion. Will be contacting corporate offices.

Super happy with WellHaven. They really care about your animal and about your own concerns. Nice doctors and great staff. Facilities are clean and modern and I always got an appointment right away. When asked for the price of neutering I got a specific answer which was great. I have been to a different vet before and it was so hard to get an appointment and when asked for pricing it was not very transparent so I SWITCHED to WellHaven and I'm SUPER HAPPY AND COMFORTABLE bringing my dog there.

I went in to WellHaven pet clinic simply to get my dog some flea treatment. Upon entering I wasn't even acknowledged for about 5 minutes. When the woman eventually came to help me she told me that I couldn't get flea treatment for my dog unless I brought him in for an office visit. He had been seen many times at Stark St. And was an established patient who had been given the exact same treatment I was trying to purchase. Apparently because they had new doctors, I needed to bring him in. I'm sorry, but my dog was not sick or hurt. There was no reason for me to have to pay for an office visit. I feel like they just wanted to squeeze extra money out of me. Will not be returning.

The facilities are nice, but I hate feeling like I need to be on guard when I go to a vet about being upsold on a "plan" or unnecessary tests. This is how I felt here. I did feel like the vet actually loves animals. I went to this vet because my dog had a fungal skin infection and I left with a sales pitch of why I need their $85/month plan because a dental cleaning will cost be $500 "which is half of the annual plan". I really felt like this was 20% vet visit and 80% sales pitch. If I had to choose this over Banfield, I would. If I had this over another local, non-chain, vet I definitely would not go here again. The office visit was $50 which is reasonable.

Originally switched to this vet for the convenience (I live upstairs) but I like them so much I'd keep going even if we move. The entire staff is super friendly and they care! Drs Street and Gonzalez are both compassionate and caring doctors and explain things perfectly. Our 17 year old cat has many issues, and the doctors address each one and let me decide what actions to take, offering suggestions but not forcing unneeded tests. They have great hours too!