VIP Petcare

The techs are great and friendly. I know that they do not control the website, but the site is deceiving to the customer for the influenza shot. The website shows it as an add on to packages as $25 individual as $51. It is a 2 shot vaccine. The second shot is 3 weeks after the first shot. The actual total for this one shot is $75+ per dog! No where do they explain this on the website nor do they explain it at the clinic itself. This is false advertising!! I went to the King William, Virginia clinic. ASK QUESTIONS ABOUT THE COSTS UPFRONT!!

I went to Pet Vet in Palymra VA. At the Tractor Supply on 2/4/24. I took my cat to get her nails clipped. Paid for rabies shot my cat really didn't need because she stays inside. I already stood in line for an hour. I pay 67.00 for shot and nail clipped. I get to my turn they close the van door then open and tell me they gave her the shot but couldn't trim her nails. I would get a refund. I haven't seen my money yet. Send me 20 percent off my next visit. WHy would I come back you couldn't trim a cats nails.

I've searched high and wide for affordable vaccinations in the DMV area, VIP Petcare is by the far the most accessible best bang-for-your-buck. The downside (given my location is in Downtown DC) are that the nearest locations are about 10 miles away. Granted we only need to make the trip about once a year. The other MAJOR downside is that they can cancel that same day and now you have to wait another week to see IF they'll be available next week. We've been waiting for 2 weeks now and now my dog is overdue for her vaccines. PLEASE DON'T CANCEL FOR THE 29TH

Horrible. An absolute nightmare. I brought my dog in for vaccines and forgot her shot records. The vet tech said it's fine, I can just forwards them via e-mail to customer service. I've done that and thus far they have refused multiple times to update my dog's information. The first time they told me that the 2nd shot had never been completed, when the date they listed as her "expiration date" was actually the date she received the second dose of the vaccine. I then forwarded them the remaining documents from the shelter where I adopted her at which time they told me they couldn't update them because the dog listed was for "an 8 year old dog named Elf" and their records showed that Layla (my dog) is 3. I responded that it is the same dog as her name was Elf prior to adoption and her estimated age was 3 years and 17 days upon adoption as stated on every page of her records under DOB. The only portion that states age 8 was where it says "Released: Adult Dog - 1 yr - 8 yrs". Just tried to call but they don't open until 9 AM CST, even though they already responded to my email this morning. Literally the worst experience. I'm about to bring her to another vet to get a note certifying that her vaccines are up to date because their customer service department is a complete and utter joke.

I love VIP Petcare for their very reasonable prices for vaccinations and microchipping and would rate them five stars for that. However, BEWARE of purchasing your maintenance drugs for heartworm and flea and tick. I made the mistake of thinking that their prices would be as reasonable as their service pricing, but it is NOT. Be sure to check the prices you normally pay and make note of them before you purchase anything at the clinic. They do not take any prescription meds back, so you are stuck with them if you purchase them.