Village Animal Hospital

I have been taking my dogs to Village Animal Hospital since 1998 and would not go anywhere else. They have the best staff and doctors. You can tell by the service they are very passionate and go over and beyond to make sure your animals are well taking care of.

Absolutely the best place for pet care! Family oriented office with brilliant multi-generational Vet/owner. The staff always makes you feel like they care as much for you as they do your pets. ALWAYS going above even staying late to make sure you and your pet have what you need. They also aren’t just trying to make money. They are constantly trying to find the most affordable way to fill your prescriptions or find alternative treatment plans to make your finances safer. They find time to answer emails, return calls or just fit in a last minute appointment because that’s what YOU need. We moved an hour away and still would only go to Village Animal Hospital for all pet needs. That’s how amazing they ALL are. Thanks again for all you do and all you are VAH! Loves!!

Took our big boy for his annual exam and they were so caring with him, even when he wanted to protect mom, and they listened to our concerns. very friendly and helpful.

It honestly makes me so sad to write this review. We have gone to Village Animal Hospital for years even had to say goodbye to our buddy Duke here. For years everything has been great until this past week. We brought our 6month Mini Dachschund on Thursday Aug 22, she was diagnosed with pink eye and prescribed eye drops. We called on Monday Aug 26 because she did not look better and we were asked to send in pictures which we did. Rec'd a phone call that evening saying they were going to put her on an oral antibiotic to help and they also recommended a cone so she would not scratch the eye. So Tuesday morning Aug 27th, we picked up the antibiotics, measured her for the cone and left...Dr. Ramos ran out to our car looked at our dogs eye and said she doesn't believe she missed anything and that the antibiotics should work. Friday Aug 30th we got home and Reo our Mini Dachschund was now very lethargic and shaking we called the vet and were informed that the office was closing soon and that Dr. Ramos was going on Vacation so we could just go to urgent care. On Saturday Aug 31st Reo did not want to eat so we rushed her to urgent care she was feverish and had an ulcer in her eye. The vet at urgent care told us that the meds we had been giving her were making Reo worse, she was then prescribed four different medications. On Tuesday sept 3rd I called village animal to tell them what happened and that we needed a recheck on Friday but that I did not want to be charged for it given the massive ball drop in this situation. Receptionist stated she understood but the office manager Becca would need to call me back. No one called back. So this morning Weds Sept 4th I spoke to a different receptionist and was told the same thing. Finally Becca the office manager called and told me due to my decline of stain on Aug 26th that they would see me but would charge me for staining the eye because I am at fault for the missed ulcer. Okay, so I have given dates in this review because Becca's statement is a lie... stain was not declined and especially not on the 26th as we called on the 26th and we were asked for photos which we sent. We were then told to pick up the new oral antibiotics and that we could bring Reo if we wanted to properly measure her for the cone..which we did. We picked up the antibiotics the morning of the 27th and had Reo measured for her cone. When I said this to Becca she said well thats not what my notes say. So unfortunately our pups now will be going to a different vet clinic. We have loved Dr. Ramos and it feels so sad to take them somewhere else but the care received is not care. When this place changed?! I am not sure but due to lack of concern for Reo and for Becca's blatant lies I of course need to take my dogs else where but also felt the need to warn others.

We have been coming to Village for the last 5 years. Having dogs my whole life and frequenting many different vet offices, they have been the most caring and amazing team we’ve had on our side. From saving our pup on the brink of passing away from a severe infection to loving on our babies for each health check. Dr. Stutesman and Dr. Ramos are fantastic! Their techs and office staff care and truly love each of their patients so very much, remembering little details that show how much they love your pets.