Veterinary Surgery Center of Western NY

The Veterinary Surgery Center of Western NY, situated at 3505 Buffalo Rd, Rochester, NY 14624, USA, serves as a distinguished referral-only specialty surgical practice. This center is dedicated to providing advanced surgical care for companion animals, working in close partnership with primary care veterinarians to ensure pets receive the highest quality surgical intervention and post-operative support. You can reach them by phone at (833) 455-8736 or +1 833-455-8736.

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While specific details about the interior aesthetics of the Veterinary Surgery Center of Western NY are not extensively publicized, the nature of a specialty surgical center inherently points to a facility designed for advanced veterinary procedures. This typically includes dedicated sterile surgical suites, equipped with state-of-the-art diagnostic imaging technology, and comfortable recovery areas for animals. Given their focus on complex surgeries, it's reasonable to infer that the environment is meticulously maintained to meet stringent medical standards, prioritizing cleanliness, safety, and a calm atmosphere to minimize stress for both pets and their owners. Referral-only practices like this often feature specialized equipment necessary for intricate orthopedic and soft tissue procedures, contributing to a highly professional and technologically advanced setting.

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The Veterinary Surgery Center of Western NY specializes in a comprehensive range of surgical services, with a particular focus on complex procedures. Their primary offerings include:

• TPLO Surgery: This is a highly specialized orthopedic procedure, Transverse Tibial Plateau Leveling Osteotomy, aimed at correcting the biomechanics of the knee joint, particularly for dogs suffering from cranial cruciate ligament (CCL) tears. This surgery is frequently highlighted in client testimonials, showcasing successful outcomes for pets regaining full mobility.

• Orthopedic Surgery: Beyond TPLO, the center provides surgical treatment for a wide array of common orthopedic conditions affecting companion animals. This could encompass repairs of fractures, luxating patellas, and other musculoskeletal issues that impact a pet's ability to move comfortably and without pain.

• Soft Tissue Surgery: The expertise extends to various general and soft tissue surgeries. This category typically includes procedures involving internal organs, tumors, gastrointestinal issues, and other non-orthopedic conditions that require surgical intervention.

As a referral-only practice, pets are typically seen after a consultation with their primary care veterinarian. This collaborative approach ensures pets receive the most appropriate and specialized care for their specific needs, with a seamless transfer of information and treatment plans between the primary vet and the surgical specialist.

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One of the most notable features of the Veterinary Surgery Center of Western NY is the expertise of its proprietor and lead surgeon, Dr. Kathy Collins, DVM, CCRP, DACVS. Dr. Collins is a board-certified specialist in small animal surgery, having achieved this distinction from the American College of Veterinary Surgeons (ACVS) in 2001. Her extensive training includes an internship and a rigorous three-year surgical residency, followed by a demanding certification examination. This level of qualification signifies a deep understanding and advanced skill set in veterinary surgery, offering pet owners immense confidence in the care their animals will receive. Dr. Collins has been actively practicing specialty surgery since 2000, bringing a wealth of experience to her practice.

The center's dedication to high-quality patient care and service extends beyond the surgery itself. They prioritize clear communication with pet owners, ensuring a thorough understanding of surgical options, the necessity of a procedure, what it entails, and, critically, proper post-operative care for a swift recovery. The team, including highly trained veterinarians and certified technicians, works to make the surgical experience as comfortable and stress-free as possible for pets and their families. This commitment to holistic care, from consultation to recovery, is a distinguishing feature.

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The reviews from real customers consistently highlight the exceptional care and professionalism at the Veterinary Surgery Center of Western NY, particularly praising Dr. Collins and her staff. Several themes emerge from these testimonials:

• Expertise and Skill: Customers frequently commend Dr. Collins's surgical skill and the positive outcomes observed in their pets. For example, a review mentions a dog named Apollo who underwent TPLO surgery and "is now able to use his leg that prior to surgery he could only hold up on the air," demonstrating the transformative impact of the surgery.

• Compassionate and Supportive Staff: The staff is consistently described as "amazing" and highly supportive. They are noted for making pet owners feel at ease throughout the potentially stressful process of surgery, from initial consultation to aftercare. The sentiment of "never make you feel like you are going through the process alone" underscores their empathetic approach.

• Promptness and Responsiveness: In urgent situations, the center's ability to provide "quick responses" and get pets in for surgery promptly is highly valued. One reviewer shared how Dr. Collins's office provided "realistic costs" and secured an appointment for their dog's broken leg "the next day."

• Dedicated Aftercare: The commitment to post-surgical care and ongoing support is a recurring positive point. The example of Dr. Collins being "quick to answer and help out even though it was the weekend" when a dog was having stomach issues after surgery showcases their dedication beyond standard office hours.

• Trust and Recommendation: The overwhelming sentiment is one of high recommendation and trust in Dr. Collins and her team. Phrases like "second to none" and "highly recommend" are common, reflecting deep satisfaction with the services received.

These reviews collectively paint a picture of a veterinary surgical center that not only excels in surgical proficiency but also deeply cares for its patients and their human companions.

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While specific promotional campaigns or ongoing deals are not explicitly detailed, the Veterinary Surgery Center of Western NY's primary "promotion" is its reputation for excellence and specialized care. For local users, the key promotional points would be:

• Specialized Surgical Expertise: Highlighting Dr. Kathy Collins as a board-certified surgeon in small animal surgery, a qualification that signifies a high level of specialized training and experience. This is a significant draw for pet owners seeking advanced surgical solutions.

• Referral-Only Practice: Emphasizing their collaborative model with primary care veterinarians ensures that pets receive the most appropriate and tailored surgical care, promoting a seamless and comprehensive treatment approach.

• Focus on Orthopedic and Soft Tissue Surgeries: Clearly communicating their specialization in procedures like TPLO surgery and other complex orthopedic and soft tissue interventions for a wide range of conditions.

• Exceptional Patient and Client Care: Leveraging the strong positive testimonials that speak to the compassionate, supportive, and highly responsive nature of their staff, from consultation to post-operative recovery.

• Proven Track Record of Success: Showcasing the positive outcomes from past surgeries, such as pets regaining full mobility after TPLO, reinforces their effectiveness.

For pet owners in Western New York whose beloved companions require advanced surgical intervention, the Veterinary Surgery Center of Western NY represents a premier choice, offering not just skilled surgical procedures but also a reassuring and supportive experience during what can be a very challenging time. Their commitment to excellence and compassionate care makes them a trusted partner in maintaining the health and well-being of local pets.