
Veterinary Specialty and Emergency Center of Thousand Oaks
Pet HospitalCaliforniaVentura CountyThousand OaksNorth Moorpark Road
2967 N Moorpark Rd, Thousand Oaks, CA 91360, USA
3.0
I cannot recommend highly enough board-certified veterinary surgeon extraordinaire, Dr. Jana Norris DVM DACVS, and the team at VSEC Thousand Oaks. Our precious "Ju-Ju" Tangens Once in a Blue Moon developed 2 masses on her left front and right rear legs. I was concerned as I saw the skin was thinning on the front one. Her primary care veterinarian, Dr. Robert Woods DVM CVA, shared my concern, and ran bloodwork confirming that her liver and kidney health made her a candidate for undergoing anesthesia at almost 16 years of age (DOB 7/27/2009). We were able to get in to see Dr. Norris for a surgical consult 2 days later and her surgery was done the day after the consult. A board-certified cardiologist clears the patient prior to any surgery at VSEC Thousand Oaks, which gave me peace of mind. Ju-Ju's cardiologist was Dr. Reed Nakamura DVM DACVECC DACVIM, whose name I knew because he supports the heart health of our dog fancy community by providing regular cardiology clinics. Dr. Norris keeps her patients overnight after surgery, which means they have a full veterinary emergency staff available to care for them during the first 24 hours post-op when most complications occur. The staff has been incredibly caring and responsive every step of the way from my initial phone call through post-op. Their patient-centeredness and their excellent communication protocols made me feel even more confident in the care she was receiving. Ju-Ju's tumors are what my friends and I have dubbed Mysteriomas. Dr. Norris said the only tumors she has seen in her career that resembled them were benign biliary cystadenomas, but those only exist in the liver. We wait in avid curiosity for next week's pathology report for resolution of the mystery. Ju-Ju is currently resting comfortably at home in her princess bed with her head resting on my shoulder.
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Overview
- (805) 491-6446
- vsecto.com
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Welcome to Veterinary Specialty and Emergency Center of Thousand Oaks
The Veterinary Specialty and Emergency Center of Thousand Oaks (VSEC), located at 2967 N Moorpark Rd, Thousand Oaks, CA 91360, USA, is a prominent "Pet Hospital" that stands out for its specialized and emergency veterinary services. Unlike general practices, VSEC focuses on providing advanced medical care for complex conditions and critical situations, operating 24 hours a day, 7 days a week. This crucial availability makes it a cornerstone for pet owners in Thousand Oaks and the wider Ventura County area, especially when their primary care veterinarian is unavailable or when a pet requires highly specialized attention.
The environment at VSEC Thousand Oaks is designed to support the intense needs of critically ill or injured pets and to provide comfort and reassurance to their owners. Reviews from real customers consistently highlight the compassionate and responsive nature of the staff, from the initial phone call to post-operative care. The facility itself is equipped with state-of-the-art diagnostic and treatment technologies necessary for specialty and emergency medicine. This includes advanced diagnostic imaging capabilities, in-house laboratory services for rapid test results, and a fully stocked pharmacy to ensure immediate access to necessary medications. The atmosphere, while professional and highly efficient, is underscored by a profound sense of empathy, acknowledging the stress and anxiety pet owners face during emergencies or when dealing with serious health issues. This patient-centeredness and excellent communication protocols are frequently praised by clients, contributing to peace of mind during challenging times.
VSEC Thousand Oaks offers a comprehensive array of services, primarily focused on specialty referrals and emergency/critical care. Their extensive service list is supported by a team of board-certified veterinary specialists, meaning these veterinarians have completed additional rigorous training and examinations beyond veterinary school in specific areas of veterinary medicine. This depth of expertise allows VSEC to tackle complex cases that might be beyond the scope of a general veterinary practice.
Key services provided by VSEC Thousand Oaks include:
- 24/7 Emergency and Critical Care: This is a foundational service, providing immediate medical attention for sudden illnesses, injuries, and life-threatening conditions around the clock. The emergency room is staffed by veterinarians specially trained in emergency medicine and critical care, with direct access to specialists for complex cases.
- Cardiology: This specialty focuses on the diagnosis and treatment of cardiovascular diseases in dogs and cats. As evidenced by a customer review, VSEC's cardiology team, including specialists like Dr. Reed Nakamura and Dr. Russell, provides expert care for conditions such as restrictive cardiomyopathy, offering hope and extended life to pets with severe heart conditions.
- Surgery: The surgical team, led by board-certified veterinary surgeons like Dr. Jana Norris, performs advanced surgical procedures. This includes soft tissue surgery, addressing conditions like tumor removals (as seen in the "Mysteriomas" case), and other complex operations. The practice of keeping post-operative patients overnight with a full emergency staff available is a critical feature, ensuring continuous monitoring during the crucial first 24 hours after surgery, when complications are most likely to occur.
- Internal Medicine: This department handles complex non-surgical illnesses, often involving multiple body systems. Specialists in internal medicine use advanced diagnostic tools to diagnose and manage chronic conditions, autoimmune diseases, and other challenging medical cases.
- Diagnostic Imaging: VSEC utilizes state-of-the-art diagnostic imaging technologies, such as digital X-rays, ultrasound, and potentially CT scans or MRI, to gain detailed insights into a pet's internal structures and aid in accurate diagnoses.
- In-House Laboratory: An on-site lab allows for rapid processing of bloodwork, urinalysis, and other diagnostic tests, enabling quick turnaround times for critical results and facilitating timely treatment decisions.
- Pain Management: Recognizing the importance of comfort, VSEC provides comprehensive pain management strategies for both acute and chronic conditions, particularly crucial for post-surgical recovery or pets with long-term illnesses.
The distinguishing features of Veterinary Specialty and Emergency Center of Thousand Oaks truly lie in its specialized expertise and comprehensive approach to critical and advanced pet care.
- Board-Certified Specialists: The presence of multiple board-certified specialists in various fields (e.g., surgery, cardiology, critical care) means pets receive care from veterinarians who have achieved the highest level of training and expertise in their respective disciplines. This ensures the most advanced and evidence-based treatment plans.
- 24/7 Staffing and Overnight Care: The continuous presence of a full veterinary emergency staff, not just during emergencies but also for post-operative recovery, provides an unparalleled level of monitoring and immediate intervention should complications arise. This contrasts with general practices where overnight monitoring might be limited.
- Collaborative Approach: VSEC emphasizes working closely with primary care veterinarians. This collaborative model ensures seamless continuity of care, with VSEC handling the specialized or emergency aspects and keeping the referring vet informed for follow-up care.
- Patient-Centered and Compassionate Care: Customer reviews consistently highlight the staff's empathy, kindness, and dedication. They are praised for their excellent communication, patiently guiding owners through complex diagnoses and difficult decisions, and for prioritizing the pet's comfort and well-being. The focus on putting pets "at ease" even in challenging situations is a testament to their compassionate approach.
- Advanced Technology and Facilities: The clinic's commitment to using state-of-the-art equipment for diagnostics and treatment ensures that pets receive the most effective and efficient care available.
While specific, ongoing promotional information for VSEC Thousand Oaks is not extensively detailed online, their primary "promotional" aspect is their undeniable reputation as a leading specialty and emergency veterinary hospital. The consistent positive reviews, particularly those detailing life-saving interventions and compassionate end-of-life care, serve as powerful testimonials. Their constant availability (24/7) is a continuous reassurance to local pet owners that expert help is always within reach. The fact that primary care veterinarians often refer complex cases to VSEC also speaks volumes about their standing within the professional community. Furthermore, being a welcoming facility for new patients, particularly in emergency situations, is a significant draw. For any specific current offers or details on services, direct contact via their phone number, (805) 491-6446, would be the recommended approach. They actively welcome new clients and referrers, underscoring their mission to serve the community's advanced veterinary needs. The clinic's blog, often updated with helpful tips and advice on veterinary emergencies and pet health, also serves as an indirect promotional tool, showcasing their expertise and commitment to pet owner education.
In conclusion, the Veterinary Specialty and Emergency Center of Thousand Oaks operates as a critical "Pet Hospital" that offers advanced, specialized, and emergency veterinary care around the clock. Its environment is characterized by cutting-edge medical facilities and a highly compassionate, expert team. The unique features of board-certified specialists, 24/7 critical care monitoring, and a collaborative approach with referring veterinarians ensure that pets facing the most challenging health crises receive the highest standard of care available, providing immense relief and trust to their human companions.
Veterinary Specialty and Emergency Center of Thousand Oaks Photos










Veterinary Specialty and Emergency Center of Thousand Oaks Location
2967 N Moorpark Rd, Thousand Oaks, CA 91360, USA
Reviews
I cannot recommend highly enough board-certified veterinary surgeon extraordinaire, Dr. Jana Norris DVM DACVS, and the team at VSEC Thousand Oaks. Our precious "Ju-Ju" Tangens Once in a Blue Moon developed 2 masses on her left front and right rear legs. I was concerned as I saw the skin was thinning on the front one. Her primary care veterinarian, Dr. Robert Woods DVM CVA, shared my concern, and ran bloodwork confirming that her liver and kidney health made her a candidate for undergoing anesthesia at almost 16 years of age (DOB 7/27/2009). We were able to get in to see Dr. Norris for a surgical consult 2 days later and her surgery was done the day after the consult. A board-certified cardiologist clears the patient prior to any surgery at VSEC Thousand Oaks, which gave me peace of mind. Ju-Ju's cardiologist was Dr. Reed Nakamura DVM DACVECC DACVIM, whose name I knew because he supports the heart health of our dog fancy community by providing regular cardiology clinics. Dr. Norris keeps her patients overnight after surgery, which means they have a full veterinary emergency staff available to care for them during the first 24 hours post-op when most complications occur. The staff has been incredibly caring and responsive every step of the way from my initial phone call through post-op. Their patient-centeredness and their excellent communication protocols made me feel even more confident in the care she was receiving. Ju-Ju's tumors are what my friends and I have dubbed Mysteriomas. Dr. Norris said the only tumors she has seen in her career that resembled them were benign biliary cystadenomas, but those only exist in the liver. We wait in avid curiosity for next week's pathology report for resolution of the mystery. Ju-Ju is currently resting comfortably at home in her princess bed with her head resting on my shoulder.
Apr 05, 2025 · Debra StaffordIn February 2024, my wife and I received tragic news about our little cat Lewis. He had been losing some weight, and we took him to his vet, where they found fluid around his heart. They recommended VSEC and rushed him to emergency care. This was the most fortunate thing that could have happened amidst otherwise awful news--Lewis had a rare heart condition called restrictive cardiomyopathy. Lewis had a 50/50 shot of making it through the night, but thanks to the dedication and hard work of the VSEC cardiology team, he not only lived to see the next day, but he blew far past the 4-6 months survival rate and made it to mid-December 2024 when, sadly, his condition had gotten so bad that we were feeding him liquid through a syringe. Lewis had fought all he could, and we had to say goodbye to him on December 18th, 2024. Throughout 2024, we took Lewis to VSEC every month, where the cardiology team examined him and made adjustments to his meds. 2024 was an awful year for me and my wife, but we were able to manage everything thanks to Justin and Dr. Russell (our illustrious cardiology team). They were not only kind and patient in guiding us through every step of Lewis's condition, but most importantly of all, they put Lewis at ease. We will never forget Lewis. He will be in our hearts forever, and we will always remember the love and care we received from Justin, Dr. Russell, and the rest of the VSEC cardiology team.
Jan 22, 2025 · David McCrackenBrought my cat in at 3am on New Year's Eve, and was helped by Ryan, Dani, and Dr Martinez. They were quick, incredibly knowledgeable and the most sympathetic people I have ever met. Dani in particular (I hope I'm spelling her name correctly) had the sweetest demeanor, and I'm so grateful they were there to take care of my fur baby. For anyone complaining about expense - this is the responsibility you assumed as a pet owner. I did the math and this clinic is charging around $100/hr to take care of your pet, which includes all of their highly skilled veterinarians such as Dr Pinkerton who helped explain the remaining treatment process, their incredible and patient vet techs, their facility that is open 24/7 even on holidays, and all the required equipment and medicine to treat our pets. I'm so thankful they were there to help my cat and while I hope I don't have any other emergencies, I know if I do they'll be well taken care of here at VSEC. Thank you to the whole team!!
Jan 02, 2025 · Coral EisenbruchMy husband brought our elderly sick dog who had been throwing up for 24 hours. This same episode happened 2 months ago prior and $1,900 later our dog was going through it again. Since he was suffering we both decided to say goodbye. However the Vet refused to do this unless she could run labs that would cost us $500. My husband said no and brought him home. So for two more days we watched him deteriorate along with our other dog and his best friend until we could arrange a home visit from a vet so we could say goodbye. I told the home vet that our other dog would not go near our sick dog which was unusual because she followed him everywhere. She told me dogs can sense when an animal is dying and that is what they do. So my review of this company spouting how they are there for you and your pet in your time of need is bs. They have shown that money is the bottom line and I promise you I will never use this supposedly emergency vet clinic again and neither should you.
Dec 29, 2024 · Robin ODonnellMixed feelings with the place. Grateful they took my cat in late at night when everyone else was filled. My cat Rum (male) had a urine tract blockage . Brought him in and first person to talk to us was a lady with short hair that acted like a guy. She sat across me and my gf legs spread and pretty much began to negotiate a price for my cats treatment. I work in sales and would never treat people like this especially when your pets life’s on the line. They definitely use that tactic against you. We agreed on the “lower” end of 3500 to take him and attempt to flush his blockage out. I felt like my treatment was based on how much I paid. Which is messed up. Everyone else ok the receptionist was the nicest and the reason I went in so quickly thankfully. O and mid negotiations the short haired lady stopped and asked my girlfriend you look familiar have I seen you before. Like hitting on her 🤦♂️. Annoying but I’m at there mercy at this point. Long story short he needed a PU surgery and here it would be an additional 7k. Thankfully someone there was kind enough to recommend me Topanga Veterinary Clinic and they did the surgery for 3500. I hope you guys work on your customer service skills and not just the $$$ part of it. I would recommend people to come here only and emergency situations and to guickly go else where. Unless funds are unlimited then by all means . Thankfully Rum is still here to live another day
Jun 30, 2024 · David CorralejoPet Hospital

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