Veterinary Emergency & Referral Hospital

The facility commonly known as "Veterinary Emergency & Referral Hospital" at 100 Terrace Dr, Stroudsburg, PA 18360, USA, is more widely recognized in online information as Barton Heights Veterinary Hospital. Operating as a crucial "Pet Hospital" within the region, Barton Heights Veterinary Hospital provides essential 24/7 emergency and urgent care services, alongside a comprehensive range of standard and specialty veterinary treatments for dogs, cats, and even exotic pets. This vital establishment ensures that pet owners in Stroudsburg, PA, and the surrounding areas have access to immediate veterinary attention whenever it's needed, day or night. You can reach them at (570) 424-6773.

Barton Heights Veterinary Hospital is a state-of-the-art facility specifically designed to handle a wide spectrum of veterinary needs, with a particular focus on emergency and critical care. As a truly 24-hour operation, it's equipped to provide immediate attention to life-threatening conditions. While precise details on the number of exam rooms or surgery suites aren't always publicly listed, the hospital is described as having advanced diagnostic capabilities. This includes critical features like an in-house Idexx laboratory for rapid test results, cold laser therapy for physical rehabilitation, a dedicated dental suite with dental radiology, ultrasound, and endoscopy. These advanced tools are indispensable for accurate diagnoses and effective treatments, especially in high-stakes emergency scenarios. The hospital's environment is structured to manage the unpredictable pace of an emergency department, much like a human emergency room, while still striving to provide a comfortable waiting area for pet owners during stressful times. The presence of highly skilled certified technicians and a mix of experienced veterinarians, some with decades of practice, indicates a robust and capable team. The hospital also upholds high standards, being an American Animal Hospital Association (AAHA) accredited animal hospital, which means it voluntarily meets rigorous benchmarks for veterinary care quality.

Barton Heights Veterinary Hospital provides an extensive array of services, broadly categorized into emergency, general, and specialty care, ensuring a holistic approach to pet health:

• 24/7 Emergency and Urgent Care: This is a primary cornerstone of their services. They are fully equipped to address critical situations such as severe bleeding, choking, difficulty breathing, seizures, heatstroke, poisoning, severe vomiting or diarrhea, trauma, and acute illnesses. They offer specialized diagnostics, a complete range of surgical services, and round-the-clock hospitalization for critically ill patients. Their emergency veterinarians are available non-stop, 365 days a year.
• General Practice / Routine Exams: Beyond urgent situations, they provide essential standard veterinary services including wellness exams, vaccinations, and parasite prevention programs designed to maintain long-term pet health and prevent future issues.
• Veterinary Surgery: The hospital offers a comprehensive host of surgical treatments for injuries and various medical conditions, always coupled with effective pain management protocols to ensure patient comfort and recovery.
• In-House Diagnostics: Utilizing state-of-the-art diagnostic tests and tools, their skilled team can quickly and accurately diagnose medical issues. This includes essential services like blood work, urinalysis, digital radiography, and ultrasound, enabling prompt treatment decisions.
• Essential Dental Care: Comprehensive dental services are provided, encompassing both preventive and restorative pet dental healthcare, professional cleanings, detailed X-rays, and necessary surgical extractions to preserve crucial oral health.
• Specialty Care: The hospital also extends into specialized services, including access to board-certified cardiologists and board-certified surgeons. They offer advanced treatments for conditions like feline hyperthyroidism with radioactive I-131 therapy, and are equipped for endoscopy and laser therapy, indicating a broad scope of advanced medical options.
• Exotic Pet Care: Notably, Barton Heights Veterinary Hospital distinguishes itself by extending its veterinary services to exotic pets, alongside traditional cats and dogs, catering to a wider range of animal companions and their unique needs.

The most significant feature of Barton Heights Veterinary Hospital is its unwavering 24/7 emergency and critical care availability. This ensures that pets in the Stroudsburg area have access to immediate, potentially life-saving medical attention regardless of the time or day. Their status as an AAHA-accredited hospital further underscores their commitment to meeting and exceeding the highest standards in veterinary medicine. The presence of diverse, experienced veterinary professionals, including dedicated emergency veterinarians and specialists in various fields, allows for comprehensive and advanced treatment options. The hospital's commitment to continuous and clear communication with a pet's primary care veterinarian is also a key feature, ensuring seamless, integrated care and continuity between emergency and routine treatments. Furthermore, their modern diagnostic capabilities, including their in-house lab, ultrasound, and digital radiography, enable exceptionally quick evaluations and prompt treatment decisions, which is absolutely critical in time-sensitive emergency situations. The fact that they accept new patients and offer services for exotic pets broadens their appeal to a wider community of pet owners seeking specialized care.

Barton Heights Veterinary Hospital primarily promotes itself through its robust reputation as a reliable and experienced 24/7 emergency and referral center. Their online presence highlights their constant availability and the comprehensive range of urgent care services they provide. While specific promotional campaigns (e.g., upfront discounts) are not widely advertised, their value proposition is firmly centered on providing high-quality, professional, and compassionate care during critical times. They emphasize that while calling ahead for emergencies is ideal, they fully understand that it's not always possible and warmly welcome immediate walk-ins for urgent situations. They are frequently listed as an emergency contact by other local veterinary clinics, which underscores their crucial role as a central resource in the regional veterinary network. The hospital ensures transparency in billing by providing good-faith estimates before treatment, requiring deposits, and accepting various flexible payment options including cash, major credit cards, CareCredit, and ScratchPay. They also proactively assist clients with pet insurance forms, demonstrating a commitment to supporting pet owners through potentially costly, unforeseen treatments. Their website also provides helpful pet care tips and advice through an informative blog, fostering client education and engagement within the community.

Customer reviews for Barton Heights Veterinary Hospital, while presenting a mixed picture, offer valuable insights into common client experiences. One review highlights the critical role the hospital plays in urgent situations, with a client recounting driving 50 miles past midnight for their cat to receive care. This client acknowledged that the hospital "did a great job of taking care of him," confirming the hospital's ability to provide necessary medical care in dire circumstances and their essential accessibility during off-hours. However, this same review also raises a significant concern about pricing, stating that the hospital "take advantage of people by overcharging for services," and suggesting that costs for extended stays or specific procedures were notably higher compared to their regular vet for similar services. This indicates a potential area for the hospital to address in terms of cost transparency or clearer client communication regarding their emergency pricing structures, a common point of contention for emergency veterinary facilities globally.

In stark contrast, another review, concerning the highly sensitive process of "life ending care" for a 15-year-old house cat, offers resounding praise. This client commends the hospital for its swift responsiveness, stating they "were able to get us in asap." More importantly, this client found the staff to be "professional, respectful and very supportive through the process." This feedback powerfully underscores the hospital's compassionate approach during highly sensitive and emotional situations, demonstrating their profound ability to provide dignity and crucial support during difficult goodbyes. These contrasting reviews collectively suggest that while Barton Heights Veterinary Hospital undeniably excels in providing urgent, life-saving care and empathetic support during end-of-life decisions, addressing concerns about cost transparency or perceived high emergency pricing could further enhance their overall client satisfaction.