Vetco Vaccination Clinic

I will preface this by saying I've been a loyal vetco customer since I got my dog in 2018. This location is new to me, as I recently moved here. When I was greeted I genuinely enjoyed my interaction with the first person, although it took 30 minutes. There's a common issue when I come in for vet services where I'm told I have two active accounts. They always tell me they'll take care of it, so I never called customer service about it. I found out I had THREE accounts today and they couldn't figure out which one was most recent. I come to find out that all of my previous vet documents through vetco were deleted somehow, and was told only I could do it by calling customer service. I have never talked to customer service before. I was told they marked which one was the right account, but when I got home to make another appointment I found that my profile I log into everyday now doesn't have any record of my animals. The worst part came when the vet tech manhandled my dog, who is 90 lb and has arthritis and all four limbs. I was hiding behind an aisle to give them space, as I was told I couldn't touch her once they had her in their care and thought being out of sight would help her feel calmer in their care. I heard struggling, and looked over to see that the vet tech was shoving my dog down and she was scrambling on the scale. I understand that a little physical action is needed to keep a dog on a scale, but he was leaning his entire body on her and yanking her around. The vet ended up telling the vet tech that he was being too physical, just as I yelled out that she had arthritis and all of her limbs. The vet tech responded with "oh" and let go of her. She was so terrified and now I feel so bad, especially because I warned them that they she is fearful of vets. I then was told that when I came in every year since having her, asking for updates on every single vaccine available (ESPECIALLY the one for drinking puddles, as it's her worst habit), and learned they haven't been giving her that specific vaccine for years. Drinking dirty water is my dog's number one problem, and I've told the vets this multiple times. I'm not sure why I suddenly wasn't given the vaccine anymore, but now I need to come in in 3 weeks for a booster, when they're booked out for 4 weeks because of the holidays. I'm terrified to take my dog here again, and I'm much more willing to go elsewhere because of such a price hike in the last year for services. When I first got my two dogs, I could walk out with full shots for both of them for under $300 and now it's over $500. Once I got home, my dog that was pushed around ran from me and has hidden from me for the rest of the evening. My heart is broken and I'm definitely calling customer service.

Greeted warmly, the vet was knowledgeable and friendly