Vetco Vaccination Clinic

This introduction provides an overview of Vetco Vaccination Clinic, located at 25592 El Paseo, Mission Viejo, CA 92691, USA. They can be contacted at (949) 348-2310 or their mobile number, +1 949-348-2310. As a "Pet Hospital" focusing on vaccinations, Vetco Vaccination Clinic likely offers a range of preventative care services, primarily centered around immunizations for pets. To provide an objective introduction, we will consider the experiences shared in the available customer reviews.

One customer's experience involved bringing their three-year-old husky for Rabies and DHPP vaccinations. The receptionist reportedly confirmed that only these two vaccines would be administered, and the owner signed off on a charge of $124. The owner felt this price was high for just two vaccines but trusted it was correct based on the receptionist's confirmation. Following the vaccinations, the dog was given what was described as a dewormer. The owner was confused about this but wondered if it was complimentary. However, upon receiving the bill, the owner noticed they were charged for a "pup series 3 package," which included the two requested vaccines, a dewormer, and a Lepto vaccine. The owner states they did not want the dewormer or the Lepto vaccine, and the Lepto vaccine was not even administered. After contacting Vetco customer service, the representative agreed that the charge should have been around $88, reflecting the cost without the unwanted dewormer and the unadministered Lepto vaccine. However, a subsequent call informed the owner that the refund request was denied because the services were already given (which the owner understood for the dewormer). Ultimately, the reviewer felt they were charged $36 unfairly for a service (Lepto vaccine) that was not provided and, despite customer service agreeing with their concern, no adjustment was made. This experience highlights potential issues with billing accuracy and the reconciliation of charges for services not fully rendered or desired.

Another customer reported that their appointment was canceled right before they were scheduled to arrive, which caused disruption to their day. Despite this initial negative experience, this reviewer noted that they received "stellar service" when they eventually went to the clinic, leading them to give a 4-star rating and express a likelihood of using Vetco Vaccination Clinic again. This customer also observed that the inside of the store was "very nice" and that they had many brands and good prices, suggesting that Vetco Vaccination Clinic might be located within a larger retail space that offers pet-related products. The reviewer mentioned that the location was close to their home but somewhat overlooked previously due to its "weird location." This feedback indicates that the clinic's environment within the store was appealing and that they may offer more than just vaccinations, potentially including retail sales of pet supplies.

Based on these reviews, we can infer several features of Vetco Vaccination Clinic. Their primary service appears to be the administration of vaccinations, such as Rabies and DHPP. They may also offer other preventative treatments like deworming and potentially Lepto vaccinations, sometimes bundled into packages. One review suggests the clinic might be located within a retail store selling various pet brands and products, implying a dual function of veterinary services and retail. The staff, as noted by one reviewer's interaction with customer service and the service received during the visit, can be friendly.

However, the reviews also point to potential areas of concern. There seems to be a possibility of discrepancies between the services discussed and those billed, as highlighted in the first review. Additionally, appointment cancellations can occur, as mentioned in the second review, although this particular instance was followed by positive in-person service. The pricing for vaccinations alone was perceived as high by one customer.

Regarding the environment, one reviewer described the inside of the "store" as "very nice," suggesting a clean and possibly well-organized setting, especially if it integrates with a retail space. However, the reviews do not provide extensive details about the clinical environment itself.

There is no explicit promotional information in these reviews. However, the mention of "good prices" by one reviewer seems to refer to the retail products available in the store where the clinic is located, rather than the vaccination services themselves, which were considered "really high" by another customer.

In conclusion, Vetco Vaccination Clinic in Mission Viejo offers vaccination services for pets and may be situated within a retail environment selling pet supplies. While one customer experienced issues with billing and unadministered services, another reported "stellar service" after an initial appointment cancellation and noted a pleasant in-store environment with a variety of brands at good prices. For local users considering Vetco Vaccination Clinic for their pet's vaccinations, it would be advisable to clearly confirm the services being provided and the associated costs beforehand to avoid potential billing discrepancies. The convenience of its location within a retail store might be appealing to some, allowing for the purchase of other pet needs during the same visit. However, the feedback on pricing for vaccinations and the potential for appointment cancellations should also be taken into consideration.