Vetco Vaccination Clinic

The vet tech and the vet were awesome. They get five stars. The person who checked me in gets zero stars. Three times, she told me that my dog could NOT receive a Bordetella vaccine. She was INSISTENT about the matter. I repeatedly explained to her that the shot was required in order for my dog to be boarded. I explained that his current Bordetella would expire before the boarding. I showed her my dog's vaccination paperwork indicating that the shot expired on May 20, but that he needed to be boarded from May 25 until June 2, but she kept refusing to check me in, saying that I could use the proof of the existing vaccination. I explained to her that May 25 is five days after May 20, but she still was unable to understand the matter and kept trying to block me for checking in my dog. I told her that I wanted to talk to the vet to see if my dog could have the Bordetella shot. She said she would, but she walked up to the (very youthful male) vet tech and asked him instead of the (older, female) vet. He had to explain to her that medical questions need to be asked of the vet. The vet said my dog could receive the shot and that he could also have an influenza shot. The critical thinking skills of the individual checking me in and especially her inability to grasp that May 25 is five days after May 20 were astounding and sad. While she was neither rude nor mean, perhaps she should not be in a position that requires some basic critical thinking and listening skills of her.

All staff were eager to help. Service was fast, easy, and timely. They were kind and compassionate to my pup. Zeus thanks you.