Vetco Vaccination Clinic

We had a very bad experience today. It was not our first time here, not first time at a vet either , but today was bad! I feel like they did not treat my dog right. I have a rescue staffordshire terrier, the most docile and calm dog. Not a mean bone in her body. Never heard her growl or show teeth. You can take a bone from her, she will let you. We walk in and the vet tech SKY and one more girl grab my dog and start holding her so the vet can do the vaccination shots. No greeting, no petting , no treat, just start holding her down. Usually you can give my dog shots without holding her down, she lets you do it. Once they grabbed my dog starts to panic. Then they decide to put a muzzle on her for no reason. She is not aggressive, that muzzle made her more anxious. I trusted them with my dog but they did not know what they were doing. After like 5-10 min they said they could not finish the services, could not give her heart worms blood test, because “ she was not cooperative “ I agreed to pay $149 for the shots and a heart worm test. They denied us heart warm test and medication , but instead of saying to comeback and complete the services, they said to pay $147 and then comeback another day and pay separately for the test which is $50 alone. I just wanted to get my dog what she needed , tell me to comeback on another day and finish the service we had agreed on. Do not mistreat my dog and change my package deal because you grabbed my dog. It just common sense. So not shopping at Petco anymore , you know we got amazon, you need to up your customer service, especially the treatment the actual pets we spend money for. That treatment of my dog , and blaming her for not cooperating? She was just frantically moving her paws because you grabbed her back side and another person her front side without even talking to her and saying a couple of nice words. They also banned me for arguing with them, and calling the out on not being calm when working with pets. I called customer service , let’s see if Petco/Vetco makes it right.

Excellent service! Arrived and was promptly greeted, checked in, and taken back. Very friendly and knowledgeable staff! Amazing care and quality at a fraction of the vet prices!

They are really nice here. Very patient with the animals. They love on them the whole time they are there. (Which my dog loves) Prices are pretty good for grooming and nail clipping. Over all a very good experience!

The staff was great and very kind. They were very time efficient. They help me with all my questions. Very professional

My puppy had an appointment on December 5th at 3:19pm. The vet never showed up to the appointment. I was never called or emailed that the appointment was canceled. This is very unprofessional. The last appointment we had, the vet never checked my puppy temperature. I will never make another appointment with Vetco.