Vetco Vaccination Clinic

I went to the 2nd ave and 52nd vetco clinic location today and I don’t usually write reviews but this vetco clinic was a very distasteful experience. The vetco staff were not interested in answering any of my questions, as I am not a vet I obviously will have questions. When I first got there and waited to talk to them and check in they completely ignored me without even letting me know that they will check me in, in a second. Secondly the vet assistant was very aggravated with any question I had and in generally had no interest in not only answering questions but providing a good experience. She scoffed and groaned at almost everything. I felt almost stupid asking questions. The overall petco staff was very nice however the vet and vet assistant make this a really distasteful experience for me.

The vet clinic area is literally just a table in the middle of the store. The vet and assistant were very standoffish and not welcoming. The vet administering the vaccines to my dog did not wash his hands before or have gloves on. He took a band-aid off mid-appointment and proceeded to use his shirt to wipe his hands. Very unsanitary. Would not recommend this location.

For Vetco: Doctors and Vet assistant, Dr. Alyssa, Samantha C, Alexander C., Jacey V. They were a great team. My Bluey goldendoodle did excellent here. Vaccination was perfectly administered, they answered my many questions.

This visit was poor for two reasons - 1) the credit card machines were down and only cash was being accepted and 2) the vet technicians with Vetco on 10/22 at 991 Second Ave , NYC were really terrible. The actual vet was wonderful but I felt bad for her to be working with two such incompetent individuals. One told me that NYC is now a sub-tropical climate in order to upsell me. They also didn't seem to understand that you could be helping more than one customer at a time. When one customer is asking an excessive amount of questions, it would be necessary to move them to the side and have one vet tech help them while the vet and other tech help the next person. They were so inefficient at working. Again, the vet was wonderful, but I really felt bad for her.

I got vaccinations for both of my cats here. With Covid you now have to schedule an appointment in advance and since they fill up quickly you have to do it anywhere from 2-4 weeks in advance. Kind of nice though because now you don't have to wait in line for hours as you normally would. They have text messaging confirmations which is convenient. I was running 5-10 minutes late for my appointment because my one cat is a beast and I had trouble getting him in his carrier. Petco texted me asking if I would still be making it to my appointment, so I was able to confirm via text. Check-in was quick and efficient, and my cats were seen within 10 minutes. The vet and vet tech were very gentle and kind to me and more importantly to my cats. For 3 year rabies and 3 year FVRCP it was $58 (per cat). Really happy I discovered Vetco, my neighborhood vet was charging me upwards of $300 for each of my cats during their yearly visit, which I obviously cant afford right now. Thanks covid.

Uncomplicated, fast, friendly! To recomend!