
Vetco Total Care Animal Hospital
Pet HospitalNew YorkDutchess CountyPoughkeepsieSouth Road
1933 South Rd, Poughkeepsie, NY 12601, USA
4.0
A year and a half ago , My little dog and I went through a marital separation and relocation to a new home. It was very stressful for both of us, but he Obviously could not understand What was happening or why. His behavior became extremely destructive and extremely dangerous To the point where I was told he needed to be crated again When he had not been created since he was a pup, and medicated as well. The previous vet on staff put him on a medication to calm him down, which it Immediately did! I did not realize it’s a medication ideally for short-term use. When I called Last week for an appointment and For a refill, it was mentioned to me that other options regarding his medication would be discussed Once I arrived. I became so worried for him to have to be weaned off one medication and then go on another one and have to deal with side effects from those not knowing what they would be while he’s doing so well on the current medication. I Was stressed out during the phone call with the manager, Connie, Because I was so worried about him and how he would adjust, and she Patiently listened to all the dangerous situations that occurred With my little little boy regarding his anxiety and had me on hold twice to speak with the doctor and then come back and relay the response to me. I no longer live close to the store, I was very apprehensive on the drive down I walked in and as always was greeted with friendly smiles. But there was a new smile there as well, and it was Connie, the manager who had patiently been on the phone With me for a significant amount of time. I was greeted in the most Friendly manner, Put at ease that I indeed do have a voice regarding my dogs treatment. Connie gave him a cookie that he wouldn’t eat until we left the store but he loved it! We were treated so kindly and patiently by Crystal, who came in the room with us and got all the information necessary for the doctor and also spoke so patiently to me To put me at ease. And then Dr Erickson comes in with the most beautiful smile And the most gentle and kind manner, and reassures me that yes indeed I do have a voice regarding his treatment… we Discussed the need for blood work in the future to make sure everything is OK, Also Discussed an herbal supplement to help him relax, Which someone went and got for me! I didn’t think he would like at all and he Ended up, gobbling it right down☺️ Because I live 30 minutes away now, she asked if a two month prescription would be better for me to get down there to see them. Then the conversation went to food and the best food for him and both Dr. Erickson and Crystal Were very helpful and the next thing I know I’m being brought over to a young woman named Katie, who took me to the back of the store and helped me to find a better food for him than the one he had been on. I was patiently and kindly guided through the doctors recommendations as well as having my concerns honored ☺️ And… Because of the rewards, the bag of food was only $.94 ! Because of the rewards, I Only paid $15 for the medication and the supplements! So, after being so stressed that my voice would not be heard, That I Might have to leave and find a vet closer to home… This team did Everything They could to assure me that they were on my side and my little boys side… And that we were in a Place of excellent service and genuine caring And we are both, Very grateful ❤️
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- (845) 218-6107
- stores.petco.com
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Welcome to Vetco Total Care Animal Hospital
For pet owners in Poughkeepsie, NY, and the surrounding areas, Vetco Total Care Animal Hospital, situated at 1933 South Rd, Poughkeepsie, NY 12601, USA, stands out as a highly recommended and deeply compassionate veterinary facility. Operating as a "Pet Hospital," this establishment is dedicated to providing a comprehensive range of medical services for animal companions, focusing not only on physical health but also on the emotional well-being of their patients. The detailed feedback from real customers vividly paints a picture of a clinic that goes above and beyond to ensure both pets and their owners feel heard, understood, and genuinely cared for.
As a full-service Pet Hospital, Vetco Total Care Animal Hospital offers a wide array of services essential for maintaining the health and happiness of dogs and cats. While a specific service list isn't provided, the reviews highlight their expertise in handling complex behavioral issues, specifically anxiety in dogs, and managing long-term medication. This suggests they provide thorough diagnostic capabilities, medication management, and a willingness to explore various treatment options, including herbal supplements. Their commitment to discussing future needs, such as blood work, indicates a proactive approach to long-term health monitoring. Furthermore, the clinic provides expert guidance on pet nutrition, assisting owners in finding the best food for their animals. The ability to accommodate pets with specific anxieties, like a dog that doesn't like other dogs, by ensuring a clear waiting room and immediate room access, speaks to their dedication to creating a stress-free experience. This level of personalized attention is a hallmark of a high-quality pet hospital. For general inquiries or to schedule an appointment, the hospital can be reached at (845) 218-6107 or +1 845-218-6107.
The environment at Vetco Total Care Animal Hospital is consistently portrayed as remarkably friendly, patient, and understanding. Clients are greeted with "friendly smiles" upon arrival, immediately setting a welcoming tone. The staff, including the manager Connie, assistant Crystal, and Dr. Erickson, are singled out for their exceptional demeanor. Connie is praised for patiently listening to a client's detailed concerns during a stressful phone call, putting them on hold multiple times to consult with the doctor and relay information. This level of dedication to communication and empathy in a stressful situation is a significant environmental feature. Crystal, the assistant, also demonstrated patience and kindness, gathering necessary information while putting the client at ease. Dr. Erickson contributes to this comforting environment with a "beautiful smile" and a "gentle and kind manner," assuring clients that their "voice" is heard regarding treatment. For pets, measures like ensuring no other dogs are in the waiting room for anxious animals showcase a thoughtful and proactive approach to creating a calming space. The overall impression is one of genuine care, where every effort is made to make the visit as positive and stress-free as possible for both pet and owner.
Several key features truly distinguish Vetco Total Care Animal Hospital. The most prominent is their profound commitment to patient and client advocacy. The narrative about the anxious dog undergoing a difficult life transition exemplifies this: the team's willingness to listen intently, discuss various treatment options (including herbal supplements), and acknowledge the owner's concerns about medication changes, demonstrates a highly collaborative and respectful approach to care. This ensures pet owners feel empowered and in control of their pet's treatment decisions. Dr. Erickson's reassurance that the client "indeed do have a voice" is a powerful testament to this client-centered philosophy. Another strong feature is their expertise in pet nutrition, with staff like Katie guiding clients to better food choices in the "back of the store." This integrated approach to care, combining medical treatment with lifestyle advice, underscores their "Total Care" philosophy. Furthermore, the hospital's flexible prescription duration, offering a two-month supply for a client living 30 minutes away, showcases their practical understanding of client convenience and dedication to making pet care manageable. The seamless coordination between the manager, assistant, and doctor, ensuring a consistent and positive experience, is also a remarkable feature, highlighting an efficient and harmonious team.
From a promotional standpoint, the glowing reviews from real customers serve as the most compelling and authentic form of advertisement for Vetco Total Care Animal Hospital. The detailed account of a highly stressful situation being transformed into an "easy and stress free visit" speaks volumes about their service quality. The emotional gratitude expressed by the client ("Very grateful ❤️") is invaluable, demonstrating profound satisfaction. Beyond the exceptional service, the hospital also leverages a "rewards" program, as highlighted by the client receiving a bag of food for only $0.94 and medication/supplements for just $15. This rewards program acts as a significant financial incentive and promotes client loyalty, making quality pet care more affordable. The personalized attention, such as remembering a dog's anxiety and preparing the waiting area, or proactively discussing prescription duration based on travel time, generates immense goodwill and organic word-of-mouth promotion. The willingness to listen, honor concerns, and patiently guide clients through recommendations creates a powerful promotional message that resonates deeply with pet owners seeking a truly caring and supportive veterinary partner. This combination of compassionate care, practical solutions, and tangible financial benefits through their rewards program effectively draws in and retains clients. Pet owners seeking this level of dedicated care can easily reach them at (845) 218-6107 or +1 845-218-6107.
Vetco Total Care Animal Hospital Photos










Vetco Total Care Animal Hospital Location
1933 South Rd, Poughkeepsie, NY 12601, USA
Reviews
A year and a half ago , My little dog and I went through a marital separation and relocation to a new home. It was very stressful for both of us, but he Obviously could not understand What was happening or why. His behavior became extremely destructive and extremely dangerous To the point where I was told he needed to be crated again When he had not been created since he was a pup, and medicated as well. The previous vet on staff put him on a medication to calm him down, which it Immediately did! I did not realize it’s a medication ideally for short-term use. When I called Last week for an appointment and For a refill, it was mentioned to me that other options regarding his medication would be discussed Once I arrived. I became so worried for him to have to be weaned off one medication and then go on another one and have to deal with side effects from those not knowing what they would be while he’s doing so well on the current medication. I Was stressed out during the phone call with the manager, Connie, Because I was so worried about him and how he would adjust, and she Patiently listened to all the dangerous situations that occurred With my little little boy regarding his anxiety and had me on hold twice to speak with the doctor and then come back and relay the response to me. I no longer live close to the store, I was very apprehensive on the drive down I walked in and as always was greeted with friendly smiles. But there was a new smile there as well, and it was Connie, the manager who had patiently been on the phone With me for a significant amount of time. I was greeted in the most Friendly manner, Put at ease that I indeed do have a voice regarding my dogs treatment. Connie gave him a cookie that he wouldn’t eat until we left the store but he loved it! We were treated so kindly and patiently by Crystal, who came in the room with us and got all the information necessary for the doctor and also spoke so patiently to me To put me at ease. And then Dr Erickson comes in with the most beautiful smile And the most gentle and kind manner, and reassures me that yes indeed I do have a voice regarding his treatment… we Discussed the need for blood work in the future to make sure everything is OK, Also Discussed an herbal supplement to help him relax, Which someone went and got for me! I didn’t think he would like at all and he Ended up, gobbling it right down☺️ Because I live 30 minutes away now, she asked if a two month prescription would be better for me to get down there to see them. Then the conversation went to food and the best food for him and both Dr. Erickson and Crystal Were very helpful and the next thing I know I’m being brought over to a young woman named Katie, who took me to the back of the store and helped me to find a better food for him than the one he had been on. I was patiently and kindly guided through the doctors recommendations as well as having my concerns honored ☺️ And… Because of the rewards, the bag of food was only $.94 ! Because of the rewards, I Only paid $15 for the medication and the supplements! So, after being so stressed that my voice would not be heard, That I Might have to leave and find a vet closer to home… This team did Everything They could to assure me that they were on my side and my little boys side… And that we were in a Place of excellent service and genuine caring And we are both, Very grateful ❤️
Mar 03, 2025 · Karen BellSuch an easy and stress free visit. My dog Queen does not like other dogs and they made it super easy by making sure there were no dogs in the waiting room and had a room ready for us right away. The staff were absolutely amazing! I highly recommend
Jan 17, 2025 · haley messinaWonderful experience at Vetco for Pickle’s first visit. Everyone is so lovely and Pickle was made to feel at ease during her exam. Highly recommend! Pickle was a super happy girl once she got home.
Feb 20, 2025 · N BVery pleased with the care my dog is given at Petco in Poughkeepsie. Very easy to get an appointment and little to no wait time when you get there. I find the veterinarian and all the staff very personable and qualified and always there to help me make the best decisions to keep my dog healthy and happy.
Feb 09, 2025 · Carol CampbellWe love Vetco. Speckles loves every one there. They give him so much love and care.
Apr 10, 2025 · Greg RussoPet Hospital

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