Vetco Total Care Animal Hospital

I cannot recommend this vet office enough. Dr. Gordon is super patient and kind when dealing with any medical issues with your pets and treats you like you matter. He make you feel like you know your pet best and that he has the knowledge to help. Sara and Shannon are also INCREDIBLE! Shannon helps get us scheduled for urgent matters and makes sure we stay on top of all of our fur babies needs. Sara is also beyond amazing with her help when doing the exams on our pets. We have a very naughty chihuahua that she has handled like he’s her own pet with care and attention. This vet office makes me feel taken care of in ways I’ve never experienced with animal care and each staff member goes above and beyond to make sure you and your pets are safe and healthy.

Instructions for the vaccine clinic were not clear or not communicated at all. You see the vaccine clinic van and the sign stating this is the location. But it is not until you get to the front of the line that you see a small sign stating go inside the store first. They send you multiple texts to confirm your appointment and to let them know when you arrive but no instructions stating once you arrive check in inside the store or what specific documents to bring. Then afterwards I got some misinformation from the tech saying the information to get the rabies certificate would be on the printout you take to the cashier, but the cashier did not know anything about that and kept the printout. Luckily the rabies certificate was emailed. They might want to reevaluate this process to make it more clear to the customer so there is not so much confusion.

Seriously the best clinic that I’ve ever taken a pet to! They treat both my beagles so well and give them so many compliments! The techs and Vet listen to you intently and never pass judgement or belittle what you have to say. They constantly offer packages/ try to help you get the best bang for your buck! Nothing but positive things to say about this vet and I definitely think the wellness plan is the best one offered in this area.

I had taken my bully Zara in to see DR.Gordon, she was not acting herself, slowing down and lethargic. Dr. Gordon listened to my concerns about what was going on and as well as helping me find a happy medium for the money I wanted to spend and listened to the things I wanted to be done. Overall he was quick and able to help figure out Zara needed to have emergency surgery for a closed pyo. The staff and dr Gordon were amazing and so sweet to Zara and they even called to check in to see how she was doing after I had taken her to receive her surgery! I can’t thank them enough for caring for her, being on time and patient, as well as answering the phone when I needed help finding different vets to perform this surgery and being caring! Plus the pricing is great as well. Thank you so much from the team ! The family appreciates it ! -Love Destiny and Zara

From the staff at the front desk to the Vet were amazing. Everyone addressed my concerns and made sure I felt listened and understood. This will be my to go place for my fur baby!!! Maxi and I are very grateful for the people at this location. Ian Gordon is now our Go to Vet!!

This was my first time bringing my dog there and everyone in the PETCO was wonderful and polite. I live in upper marlboro md and I’m going to continue traveling out here for service