Vetco Total Care Animal Hospital

Welcome to **Vetco Total Care Animal Hospital**, conveniently located at **8200 Renaissance Pkwy #1012, Durham, NC 27713, USA**. Operating as a Pet Hospital, Vetco Total Care aims to provide accessible and comprehensive veterinary services for cats and dogs within the Durham community. Situated inside Petco stores, this model is designed to offer a seamless experience for pet owners, integrating veterinary care with pet supply shopping.

The **environment** of Vetco Total Care Animal Hospital, being typically located within a Petco store, means it benefits from the established infrastructure of a retail space. This can offer a certain level of convenience and familiarity for pet owners who already frequent Petco for their pet supplies. While specific details about the interior aesthetics or waiting areas are not provided in the reviews, the retail setting generally implies a modern, functional space. The design often aims for efficiency to accommodate the flow of clients within a larger retail environment. However, it's worth noting that client experiences regarding the staff and overall organization within this environment can vary, as some reviews suggest.

Regarding **services**, Vetco Total Care Animal Hospital offers a wide array of veterinary care for pets. Based on information available for Vetco Total Care hospitals, these services typically include:

• **Routine Wellness:** Comprehensive nose-to-tail exams, diagnostics and comprehensive bloodwork, early detection and disease screenings, oral exams and dental cleanings, behavior and anxiety evaluations, and nutritional consultations.
• **Vaccinations:** A full suite of vaccinations for both dogs and cats, including Rabies, Distemper & Parvo, Canine Influenza, Leptospirosis, Bordetella/Kennel Cough, Lyme, Feline 3-in-1 (FVRCP), and Feline Leukemia (FeLV).
• **Flea, Tick & Heartworm Prevention:** Flea, tick, and heartworm protection, heartworm and tick-borne disease testing, deworming, and fecal testing.
• **Illness & Injury Treatment:** Addressing a range of conditions such as skin and coat issues, allergies, ear infections and eye conditions, diarrhea and vomiting, pain, limping and lameness, wounds (including abscesses, bites, lacerations, and puncture repairs), changes in appetite, excessive drinking and/or urination, excessive panting, bad breath, fractured teeth or oral trauma, and even some cancer treatments.
• **Imaging, Surgery & Dentistry:** Dental cleanings and extractions, dental X-rays, mass removal and biopsy, foreign body removal, X-ray and ultrasound, and spay/neuter procedures.
• **Prescriptions:** Management and dispensing of various pet medications.

Key **features** of Vetco Total Care Animal Hospital often emphasized by the company include affordability and convenience due to its location within Petco. The availability of online and in-app scheduling aims to simplify the appointment process. A prominent feature is the commitment to providing accessible and personalized solutions, striving to offer transparent pricing with no exam fees for certain services (particularly vaccination clinics), and opportunities for savings on prescription pest solutions. The hospital also manages pet prescriptions and offers pet insurance information, further contributing to their "total care" approach.

However, customer reviews provide a mixed perspective on the actual experience. One highly positive review highlights the "excellent experiences" with both cats and a new puppy, praising the staff as "very knowledgeable and kind," and appreciative of them "always listened to my concerns." Specifically, Dr. Simmons is commended for being "wonderful," listening attentively, and explaining care details thoroughly. This suggests that when the experience is positive, it is genuinely excellent, with a strong focus on patient care and clear communication from the veterinary staff.

Conversely, another detailed review outlines significant negative experiences, citing "awful experiences 80% of the time." These concerns include:

• **Staff Interactions:** Staff being "flustered and seldom friendly."
• **Communication Issues:** Poor communication between staff members (e.g., vet tech and front desk).
• **Billing Discrepancies:** Being charged for tests that were not run and then asked to pay again.
• **Vaccine Reminders:** Inaccurate or non-existent reminders for vaccines and annual visits, leading to pets being overdue or unnecessarily brought in for already up-to-date vaccinations.
• **Medication Refill Policies:** Refusal to refill daily medication for an overdue annual visit, even after scheduling the soonest available appointment, and unwillingness to provide a temporary refill to prevent abrupt cessation of medication.

For **promotional information**, Vetco Total Care Animal Hospital generally positions itself as a convenient, affordable, and full-service veterinary option. Their co-location within Petco stores is a major selling point, making it easy for pet owners to combine veterinary visits with their regular pet shopping. They often promote their comprehensive services from routine checkups and vaccinations to dental care and surgeries, aiming to cover all aspects of a pet's health journey. The emphasis on affordability is also a key message, suggesting that quality care doesn't have to come with prohibitive costs. However, prospective clients should balance these promotional claims with the range of customer experiences, particularly those concerning communication, billing accuracy, and medication refill policies, to form a complete picture of what to expect from this particular Vetco Total Care location.