Vestal Veterinary Hospital

Welcome to the information page for Vestal Veterinary Hospital, a Pet Hospital located at 2316 Vestal Pkwy E, Vestal, NY 13850, USA. You can reach them at the phone number (607) 754-3933 or their mobile number +1 607-754-3933. Vestal Veterinary Hospital aims to provide veterinary care for a variety of animals in the Vestal area. Based on online reviews, there are differing opinions regarding the overall experience, with praise for the medical staff but criticism of the front desk service.

One customer shared a positive experience when their macaw, Dexter, needed care. This was Dexter's first visit to Vestal Veterinary Hospital, recommended by a local veterinarian who did not specialize in avian cases. The reviewer noted that the staff listened to their concerns and made them feel valued. They were thankful for the quick work and medical care provided, which led to Dexter's recovery from a mysterious illness. The reviewer highly recommended the hospital, expressing gratitude for the care and love shown to their macaw.

Conversely, another customer reported a very negative experience specifically related to the front desk staff. This individual attempted to arrange a nail trimming appointment for their dog, who requires sedation for this procedure. They contacted the hospital online and then called to ensure sedation would be accommodated. They spoke with a front desk employee who stated she would check with the veterinarian and call back, but no call was received. Upon a follow-up call later that week, the same employee reportedly had no recollection of the previous conversation. She again promised to check and arrange a callback, which allegedly did not occur. On the day of the scheduled appointment, a call to the hospital revealed that sedation could not be performed due to a lack of the required 24-48 hour fasting period and notice. The customer was understandably upset, having made two prior attempts to arrange this. This negative experience with the front desk led the reviewer to decide to find another veterinary provider for both of their dogs.

This negative reviewer explicitly stated that while "the vet techs and veterinarians are great here," the front desk staff were "completely useless" and the reason for them leaving as patients. This highlights a significant dichotomy in the feedback, with the medical care being praised and the administrative/communication aspects being heavily criticized.

Based on these reviews, the environment at Vestal Veterinary Hospital likely includes standard examination rooms and treatment areas necessary for veterinary care. The positive avian care experience suggests that they may have the capability to handle more specialized cases beyond typical small animal care. The comfort mentioned by the avian patient's owner implies a welcoming atmosphere, at least within the clinical setting. However, the negative review points to potential disorganization or communication issues at the front desk, which could impact the overall client experience.

The services offered by Vestal Veterinary Hospital appear to include general medical care for pets, as evidenced by the successful treatment of the macaw and the attempt to schedule a nail trim with sedation for a dog. Given its designation as a Pet Hospital, it likely offers a broader range of services, such as:

• Routine wellness exams and vaccinations
• Diagnosis and treatment of illnesses and injuries
• Surgical procedures
• Dental care
• Laboratory services
• Imaging services (e.g., X-rays)
• Avian care (as indicated by the positive review)
• Sedation for procedures (though scheduling seems to be an issue for some)

The positive feedback regarding the medical staff suggests competence in these areas. However, potential clients should be aware of the reported difficulties with the front desk communication and scheduling.

Features of Vestal Veterinary Hospital that can be inferred from the reviews include:

• Knowledgeable and caring veterinarians and vet techs.
• Capability to handle avian cases.
• Potential issues with front desk efficiency and communication.

No promotional information is available in the provided data. Therefore, we cannot comment on any special offers or unique services being promoted by Vestal Veterinary Hospital.

In summary, Vestal Veterinary Hospital in Vestal, NY, seems to have a strong medical team that provides excellent care, as highlighted by the positive experience with the avian patient. However, there are significant concerns raised about the competence and communication of the front desk staff, which reportedly led to a negative experience for another pet owner. Local users should weigh these aspects when considering Vestal Veterinary Hospital for their pet care needs. If the medical expertise is the primary concern, the reviews suggest it is high. However, clients should be prepared to potentially encounter administrative or communication hurdles.

To gain a more complete understanding of the environment, the full scope of services offered (including any specializations beyond general care), and the current status of their administrative processes, it would be beneficial to contact Vestal Veterinary Hospital directly. The provided reviews offer a glimpse into both the strengths and weaknesses perceived by some of their clients.

For pet owners in Vestal, NY, Vestal Veterinary Hospital presents a situation where the quality of medical care appears to be a strong point, but the administrative and communication aspects, particularly at the front desk, may need improvement. Potential clients might want to be particularly clear and persistent when scheduling appointments or seeking information to mitigate the issues reported by one reviewer.