VCA University Animal Hospital

Very disappointing experience with the staff yesterday , they called me to tell me they needed to reschedule my appointment from the Friday to now come in same day and I was running a few minutes late I walk in and they tell me they removed me off the schedule and will no longer see for today and I need to reschedule my appointment over being 8 minutes late. After driving 35 minutes to their office and after changing my plans to accommodate their request to change my original appointment. then they want me to come back the next day and say they need to prioritize other patients with sick pets over mine. Well my puppy is sick (whole reason for going to the vet in the first place) and she deserves to be seen so I guess she doesn’t matter. I have never had a bad experience using vca before but this was my first time using this location. It will be my last time using this location I will be using my previous vet from now on.

Dr Coke and his team were awesome. They let us come in with short notice because Roxie ate through her stitches. His team was also really friendly felt like family.

Very clean facility! Exceptionally. We took a tour of the whole building when looking into boarding. We are more interested in a ranch or family-style setting where our pup can run free. That doesn’t mean this Animal Hospital isn’t a great option for the service it provides. We felt the animals were well cared for from what we saw. Our pup was seen for a check-up and vaccinations. The entire team was warm and professional. Jaime (if I remember correctly) gave us the tour and his saint like nature was ASMR inducing. So very kind. PS- the building may look small from the entrance but it’s very large! I was surprised.

Panthers first Dr appt, he was scared but they made him feel comfortable. Thank you

The team over at VCA university has always been really good, and they have always accommodated my dog aggressive dog Rocco, making sure to clear the other pets and get him straight into his room without being all stressed out. But they really won me over for good when we had to put him down last month. It was such a better experience than it would have been anywhere else. They didn’t rush us at all and were incredibly thoughtful and helpful. They have treats available for the send off, tons of things dogs aren’t allowed to have. My Rocco went down licking peanut butter with a belly that was about to burst, true to form on how he has lived his life. It was such a nice way to bring some light to a really hard day, and I’m so glad I have those memories. Thanks to everyone at the VCA university from Rocco and his family.