VCA Sugar Grove Animal Hospital

I can't say enough about the staff. They are professionals that truly love animals and it shows. I brought my dog in and they treated him and followed up to check on him. He needed surgery only days later when an unpredictable situation arose and again, they were fantastic. I can't thank them enough. I was overcome with stress due to a chain of events already, and severely deprived of sleep. They reassured me and my Dog returned without signs of fear! Tail wagging all the way. He decided who his Vet will be and I agree!

SHAMEFUL!!!!!!! Do not take your pet here, they will be super nice at first and then turn you away when your pet is in need or not even call you back. I took my cat in with an upper respiratory infection and five days later he was not improving. I called asking what else we could do and told me they “did not have time” and sent me to THEIR urgent care. I was charged $1400 for a stronger anabiotic. When I called back and spoke to the manager, Jenn, she was cold and could care less. This animal clinic is like a McDonald’s franchise. You will never get to see the same doctor and all they care about is making money!!!!!

We were misinformed on care club details, overcharged on monthly medication and when we needed to bring our dog in for a leg injury we were told they weren’t an ER to make an appt. Very careless and rude staff!!

I used to get service from this VCA hospital facility for 2 years but switched to different hospital because of their poor and non-responsible service management. My dog had severe pain after their service. They told me to bring him back in the following day. However, when I got there, they told me that they could not see my dog because it was not scheduled. I had a call history of 15 minute of talking. My dog got cared at the emergency care clinic, and I was advised that the VCA should have taken care of it immediately. Being said that, I think their schedule management system has problem and such customer handling is not appreciated. I was poorly treated as a liar at the registration desk.

Suggest sensitivity training for staff. Normal vet experience regarding animals. Good with animals. They are strict in policies and are not a good resource for triage if you have questions over the phone as you decide what to do with your pet. We had multiple insensitive interactions with various employees while in the office 2 separate times (after we experienced a traumatic dog fight between our dogs). We value businesses that know how to treat people like people and not provide robot responses and can't steer from financial policies for unique situations. They have lost more money by not being flexible than what they gained. For this reason we are no longer going ther. We will use Tractor Supply for regular vet stuff, emergency vet for emergencies and find another vet for other needs. May be my business values are outdated....