VCA Park East Animal Hospital ico

VCA Park East Animal Hospital

Pet HospitalNew YorkNew York CountyNew York2nd Avenue

1390 2nd Ave, New York, NY 10021, USA

4.0

I am writing to express my dissatisfaction with the poor customer service I’ve experienced at your location. On 1/16, I confirmed a morning appointment for 1/20 and promptly sent my pet's medical records via email the same day. However, on 1/18, I received a text requesting the same records, even though they had already been provided. To make matters worse, on 1/19 at 5:30 PM, I received a voicemail notifying me that my confirmed appointment would be canceled and can be rescheduled to 5:30 PM on 1/20 or another day . This lack of organization and communication is both unprofessional and unreliable. I do not feel confident bringing my pet to your facility and strongly advise others to consider alternative options. Thank you

Danielle B
  • Overview
  • (212) 832-8417
  • vcahospitals.com

Hours

Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed

Welcome to VCA Park East Animal Hospital

VCA Park East Animal Hospital is a trusted destination for all your pet's healthcare needs, located in the heart of New York City at 1390 Second Avenue. As part of the VCA family, we are committed to providing exceptional veterinary care with compassion and expertise. Our hospital is open six days a week, offering convenient access to essential services for your pets.

  • Comprehensive Services: We provide a full spectrum of veterinary services, including routine wellness exams, vaccinations, surgery, dental care, radiology, ultrasound, and advanced diagnostics. Our team specializes in internal medicine, orthopedics, and emergency care to ensure your pet receives the best possible treatment.
  • Specialized Care: In addition to general veterinary services, we offer specialized care such as nutritional counseling, behavior modification, and rehabilitation therapy. We also provide grooming and boarding options for pets whose owners require temporary care solutions.

Our hospital is designed with your pet's comfort in mind, featuring modern facilities and a welcoming environment. From the moment you arrive, you'll notice our clean, spacious waiting area and well-equipped exam rooms. Our goal is to make both you and your pet feel at ease during your visit.

  • Expert Team: Our team of veterinarians and support staff are dedicated to providing high-quality care. They stay updated with the latest advancements in veterinary medicine, ensuring that your pet receives the most effective treatments available.

Customer feedback highlights our commitment to exceptional service. Many clients praise our friendly and knowledgeable staff, who take the time to listen and address their concerns. For instance, a recent client mentioned how Dr. Zylstra provided excellent care for her newly adopted elderly cat, offering cost-effective solutions. These positive experiences reflect our dedication to compassionate care.

While we strive to provide the best service, occasional challenges can arise. One customer shared an experience of poor communication and appointment mishandling, which unfortunately reflects that no system is perfect. However, such cases are rare, and we continuously work to improve our processes to ensure every visit is smooth and stress-free.

VCA Park East Animal Hospital is more than just a veterinary clinic; it's a community resource dedicated to the health and well-being of your pets. Whether you're visiting for a routine check-up or an emergency, we are here to support you and your furry companions.

For any inquiries or emergencies, feel free to reach out directly by phone. Our team is ready to assist you in ensuring your pet's health and happiness.

VCA Park East Animal Hospital Photos

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VCA Park East Animal Hospital Location

1390 2nd Ave, New York, NY 10021, USA

Reviews

I am writing to express my dissatisfaction with the poor customer service I’ve experienced at your location. On 1/16, I confirmed a morning appointment for 1/20 and promptly sent my pet's medical records via email the same day. However, on 1/18, I received a text requesting the same records, even though they had already been provided. To make matters worse, on 1/19 at 5:30 PM, I received a voicemail notifying me that my confirmed appointment would be canceled and can be rescheduled to 5:30 PM on 1/20 or another day . This lack of organization and communication is both unprofessional and unreliable. I do not feel confident bringing my pet to your facility and strongly advise others to consider alternative options. Thank you

Jan 19, 2025 · Danielle B

I do animal rescue, so I visit many local vet practices based on when I can get an available appointment. Today was the first time I have been to this VCA clinic at 1390 Second Avenue. I had a very positive experience. Dr. Zylstra was really friendly and listened to and answered all my questions. I just adopted an elderly cat with various medical conditions, and she gave good suggestions about diagnosing and treating his main issues. She was also sensitive to my need to stay within a certain budget. Based on this visit, I can recommend the clinic and I will go back.

Oct 30, 2024 · Stevie B

Took my kitties here for a checkup and it was one of the best vet experiences I have had. My cats are usually so shy around strangers but Dr. Zylstra was fantastic with them and was able to make them feel safe and comfortable. The little goodie bags they gave were also so sweet and thoughtful!

Oct 20, 2024 · Leanne C

Good vet is a little pricey, but it's awesome and took great care of my dog.

Mar 23, 2025 · Allison Pinkney

I went there today for the first time as a sick visit, and I have to say I’ve never felt heard at a vet office till today. They were attentive to my concerns with my puppy and really explained procedures and what to expect. They were not condescending like I’ve experienced in other places. So much so that my Bf and I are considering making them our regular vets for all about fur baby’s. 10/10!

Jul 01, 2024 · Fanny Erazo

Pet Hospital