VCA Old Trail Animal Hospital

VCA Old Trail Is definitely our only choice in the area for veterinarian services. Dr. L and Kim do a fabulous job with each of our pets. We have been going to them for over five years through five different dogs. They have always been compassionate when our dogs have been at their worst and always kind. They are always there when we need them

Completely unprofessional and incompetent! DO NOT TAKE YOUR PET HERE This was my first time visiting this vet office. I took my dog in for an X-ray and injection since he was diagnosed with Addisons disease the previous day at another hospital. Dr. Lucas took the X-ray and showed me the results. My dog was all clear and good to go. They took me back to the room before saying bye. I said, what aren’t you going to do anything for the Addisons disease? The nurse said, oh let me speak with Dr. Lucas again. The nurse came back and said bye. I said, is there a reason you can’t do the shot today? The nurse stood there in silence. Super sketchy and weird if you ask me. Then I went out to the receptionist desk. Bless these ladies. They need a raise! I talked with them. They were able to read through my dogs diagnosis and current medications. They asked a different doctor if it was ok to give my dog the injection today and they said yes. So the receptionist comes out to do the injection with the nurse that brushed me off earlier. The RECEPTIONIST did the injection in the WAITING ROOM while the nurse held my dog. That is completely unprofessional. These receptionists do not get paid enough to put up with this from both Dr. Lucas and that nurse. This was my first and last time going there. I’m disappointed they treat their new patients like this. I would never go back and I urge you not to.

We took our rescue dog to VCA old trail animal hospital for a wellness exam following his adoption. We received a free exam certificate from the shelter for this visit, and were able to schedule a next day appointment online which was EXTREMELY convenient. Everyone at the office was wonderful - we were seen by the veterinarian within 10 minutes of check in. Dr. Lukacs was so kind, and answered every question we had. Highly recommend this office.

Absolutely disappointed in the experience. They now mandate “tests” before any medication in what should be a simple visit & Rx. Simple eye or ear infection- ends up being $400 for a “test”. Absolutely unnecessary and should be avoided. This same issue happened with other dogs over the years, resulting in a vet giving you meds and charges for a visit. Not here. Take you over the coals in this rough economy for an unnecessary and subjective “test”. ALMOST $400 for a basic ear or eye infection at this place with their “tests” or they won’t give medication. AVOID

A bit pricey but they’re probably the best veterinary office anywhere near here, so unless you’re willing to drive an hour into MD I haven’t found any place better, closer. Everyone is very nice, appointments are pretty easy to get, and they have almost every medicine you could need in stock. The new kitten package is their best deal and we’ve used that on both of our cats. Just be aware it may cover unlimited exams but if you need extra medicine or X-rays that’s not covered.