VCA Northeast Animal Hospital

I just wanted to thank Dr. Wojtas and all of the team who helped our pregnant street cat Motley. Everyone was very gentle and caring with her, and did everything they could to help her feel comfortable after coming off the streets, including helping with her matted fur. Today she gave birth to seven healthy kittens!

This review is long overdue. This is not a place to take a dying dog from cancer. My Brittney was looked at July/24.for holding his right paw up. Something he’d been off and on for months so difficult to pinpoint. They thought it could be neurological and recommend a MRI. brain scan. $$$ knowing timing was critical called me at home several times because they just happened to find an open time for my pet they just loved to death. We decided to put him down. A vet that does euthanasia walked in the door, looking at him across the room and said,” Oh, he has shoulder cancer, that’s why paw is curled up, by the time you see it there’s nothing you can do.” Well unless you want to make thousands of dollars just before the dog dies, recommend some expensive testing while you still have time! Non-human, means no empathy or compassion in the people making these calls. Karma is rough!

Genuinely loved the staff at VCA but BE CAREFUL if you are purchasing the Care Club plan and need to cancel early. My family and I moved downstate and I had asked in person what next steps were for our dogs Care Plan because though it isn’t cheap - it was worth it. I was told if I cancelled that day, due to paying in full it appeared I’d be getting a refund because we didn’t use all of the plans full budget (it ended in August). Assuming all staff understood the context of that plan, I allowed for them to put a note in for their Manager who wasn’t in at the time due to being sick so a refund could be issued post-cancellation. The following week, I called to confirm that the refund was going to be issued so I could use the funds to purchase a new Care Plan downstate at a VCA branch and was told that in fact I wasn’t going to receive a refund but my plan was cancelled. I would have absolutely never cancelled the plan and would have loved to use the rest of my services if a refund was not going to be issued. However, it was sadly assumed that I wanted to cancel without communication that I ONLY would have cancelled if I received the refund. I was told that after the cancellation was completed, services would not be able to be re-activated. It’s unfortunate that we lost out on the rest of our plan we could have utilized until August with our fur baby and a very sad way to end our experience with VCA Northeast Animal Hospital.

Hands down the best veterinarian I've ever had. After a stressful day at the Emergency Pet hospital I brought my dog for a follow up. We were treated with so much compassion and respect it was heartwarming. The vet tech and vet were knowledgeable and addressed all of our concerns. Thank you VCA NE Animal Hospital for taking care of my fur baby AND taking the time to make sure I understood and was comfortable with his care. YOU GUYS ARE AMAZING! I cant thank you enough. He's not only my dog, but he's my second son, my son(whos an only child) little big brother and best friend. My only complaint would be they referred to him as a "senior" dog. LOL. Seriously the best vet you can find in GR.

Wonderful doctors and techs, pleasant atmosphere. Just wish they had made it clear that if you are more than 15 minutes late for an appointment, (my first offense!) they will turn you away. That's harsh in the winter when you have a 5:30 spot and the downtown GR traffic is insane during events. I arrived 20 minutes late and even though I gave them 30 heads up with a phone call, they wouldn't take us.