VCA Mountain View Animal Hospital

I brought in a stray pup in terrible condition who needed care as soon as possible. I was panicked and asking for instructions and the lady at the front desk was the most rude and cruel person I've ever seen in a job like this. She was quick to shoo me out and didn't even ask about the dogs condition and wanted to argue with me about information that was given to me directly by the humane society. Thankfully one of the actual vets came out and took a look at the dogs condition and directed me to the place I needed to go. If the first face you see in an animal hospital is of someone who can't even empathize with or at least ACT like they care AT ALL about animals then something is not right.

The office manager is HORRIBLE and abusive over the phone. I’ve been to all kinds of veterinarians for 30 years with all sorts of canines, and I have never been treated so disrespectful and menial through no fault of my own .. I loved my old VCA location before they closed down. I would avoid this particular VCA. UPDATE : Emailed them on July 9 as per their request below. No response. Unless the office manager (beginning to think she was lying about that as well) is gone… I’d still recommend avoiding. I’ve already changed vets. Still stunned what occurred.

If I could give zero stars I would. Fortunately I loved Dr. Martin, the staff & Mary while at the VCA Northern location but since merging with VCA Mountain View my experience has been TERRIBLE. I have been unable to see Dr. Martin due to schedule but was able to see Dr. Hatcher for my Careclub visits for my newest pup and she is very unprofessional. I went in on 2 different occasions and she has constantly made me feel as though I am not able to properly care for my pup and as if he is being neglected. She made it seem as though we don’t feed him enough & as if he is always caked in urine. Mind you he is a rescue from a homeless man and was severely underweight when we got him & still has been working to get where he should be at his age. After my last visit with her and her making it seem as though he is neglected and caked in urine he had a visit with the groomers and I had even asked them to determine if he had urine on him or if they saw some type of color in the water when they washed him & they explained that he has ZERO sight of urine on him and that he was probably one of the cleanest pups they’ve had at their site. So why would she constantly say he had urine on him. To add to all of this I feel as though my visits were never visits as she was only ever in the room for 2 minutes max and would always rush through the visit leaving me with questions still. With my experience here at VCA Mountain View I have decided to cancel my care club membership and take my services elsewhere, where I will feel like family and my animals will be treated well.

I went to VCA Mountain View after adopting a kitten from the AZ humane society, as VCA gracious offered a free visit to each newly adopted animal, and I have kept going back. You can tell that the vets really care and the staff is always friendly. I highly recommend them if you are looking for a vet.

Dr. Ansems is so caring and knowledgeable! She takes good care of my 17 year cat. She knows how much I love "Tux". Also, I must speak highly of all the wonderful front desk people and technicians they are so respectful and courteous! Thank you for all you do! ❤