VCA Los Angeles Veterinary Specialists ico

VCA Los Angeles Veterinary Specialists

Pet HospitalCaliforniaLos Angeles CountyWest HollywoodCentral LASanta Monica Boulevard

8723 Santa Monica Blvd, West Hollywood, CA 90069, USA

4.0

The worst customer service ever. We made an appointment for 2 dogs, someone from clinic called me and asked information about the dogs and after that I’ve got a message that my appointment is at 3 pm, so we came at 3pm, and they told us that we missed our appointment at 2:30, so they can see only 1 dog now and have to schedule another appointment with no availability at the nearest time. Just a waste of time

Arthur Skliarov
  • Overview
  • (310) 659-5287
  • vcahospitals.com

Hours

Monday Closed
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed

Welcome to VCA Los Angeles Veterinary Specialists

Welcome to the introduction of VCA Los Angeles Veterinary Specialists, a facility categorized as a Pet Hospital, located at 8723 Santa Monica Blvd, West Hollywood, CA 90069, USA. Serving the local community and beyond, VCA Los Angeles Veterinary Specialists aims to provide a variety of veterinary services and potentially offer related goods for sale to cater to the health and well-being of your beloved pets. You can reach them at their phone number: (310) 659-5287 or mobile phone: +1 310-659-5287.

As a Pet Hospital, VCA Los Angeles Veterinary Specialists likely offers a professional environment equipped to handle various aspects of animal care. Typically, such facilities feature examination rooms for consultations and routine check-ups, surgical suites for performing operations, diagnostic imaging areas for procedures like X-rays and potentially ultrasounds, and laboratory services for blood work, fecal, and urine analysis. Depending on the scale and specialization of the hospital, there might also be separate wards for housing recovering or hospitalized animals, isolation areas for contagious cases, and possibly even specialized units for intensive care.

The services offered at a Pet Hospital like VCA Los Angeles Veterinary Specialists generally encompass a wide spectrum of veterinary care. These often include routine wellness examinations, vaccinations to protect against common diseases, parasite prevention (such as flea, tick, and heartworm control), dental care services including teeth cleaning and extractions, and nutritional counseling to ensure your pet maintains a healthy diet. Furthermore, they typically provide diagnostic services to identify illnesses or injuries, which can involve physical examinations, laboratory testing, and imaging techniques.

For more complex health issues, a Pet Hospital often offers medical treatments, which can range from administering medications to providing supportive care like intravenous fluids. Surgical services are also a core component, covering both routine procedures such as spaying and neutering, as well as more specialized surgeries depending on the expertise of the veterinarians on staff. In some cases, like that of VCA Los Angeles Veterinary Specialists which includes the term "Specialists" in its name, the facility may house veterinary specialists in fields such as internal medicine, surgery, cardiology, dermatology, oncology, and more. These specialists have advanced training and expertise to address specific and often more complex medical conditions.

Features of VCA Los Angeles Veterinary Specialists, based on the common attributes of a well-equipped Pet Hospital, might include advanced medical equipment to aid in diagnosis and treatment. This could involve digital radiography, ultrasound machines, electrocardiography (ECG) for heart monitoring, and sophisticated surgical monitoring devices. A focus on continuous professional development for their veterinary team and staff is also a likely feature, ensuring they stay updated with the latest advancements in veterinary medicine.

However, it is crucial to consider feedback from real customers to gain a more comprehensive understanding of the services and environment at VCA Los Angeles Veterinary Specialists. The provided reviews offer a glimpse into some customer experiences, and it’s important to acknowledge these perspectives.

One customer reported experiencing "the worst customer service ever," detailing a situation involving a double booking or miscommunication regarding appointment times for two dogs. This resulted in only one dog being seen and difficulty in scheduling a follow-up appointment. This review highlights potential issues with appointment management and communication within the clinic.

Another customer shared a negative experience involving a discrepancy in the services offered, specifically mentioning being told that pregnancy ultrasounds were not performed despite having made an appointment for one. The customer also cited being quoted a high price for an ultrasound by an internist and expressed dissatisfaction with the front desk staff's knowledge. Furthermore, this review indicates issues with the initial check-in process, the need to insist on basic diagnostic tests, and overall concerns about pricing, leading the customer to discontinue their VCA Care plan and seek veterinary services elsewhere.

These reviews suggest potential areas where VCA Los Angeles Veterinary Specialists may need to improve, particularly in the realms of customer service, communication regarding available services and pricing, and appointment management. While these are individual experiences, they are valuable in providing a balanced view alongside the general expectations of a Pet Hospital.

For local users in Singapore considering this facility, it's important to note the geographical distance. VCA Los Angeles Veterinary Specialists is located in West Hollywood, California, USA, which is not a local option for pet owners in Singapore. However, understanding the services and potential issues faced by customers at an international Pet Hospital can still be informative when evaluating local veterinary care options.

When seeking a local Pet Hospital in Singapore, you would want to look for similar attributes: a clean and well-equipped environment, a comprehensive range of services from routine care to specialized treatments, and positive feedback regarding customer service and communication. It is always advisable to research local veterinary clinics and hospitals, read reviews from pet owners in Singapore, and potentially visit the facilities to assess their suitability for your pet's needs.

In conclusion, VCA Los Angeles Veterinary Specialists, as a Pet Hospital in West Hollywood, likely offers a range of veterinary services and aims to provide care for pets. However, the provided customer reviews indicate potential challenges in customer service, communication, and service information accuracy. For local users in Singapore, while this specific clinic is not an option, the aspects discussed – environment, services, features, and customer experiences – are important factors to consider when choosing a local veterinary care provider.

VCA Los Angeles Veterinary Specialists Photos

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VCA Los Angeles Veterinary Specialists Location

8723 Santa Monica Blvd, West Hollywood, CA 90069, USA

Reviews

The worst customer service ever. We made an appointment for 2 dogs, someone from clinic called me and asked information about the dogs and after that I’ve got a message that my appointment is at 3 pm, so we came at 3pm, and they told us that we missed our appointment at 2:30, so they can see only 1 dog now and have to schedule another appointment with no availability at the nearest time. Just a waste of time

Apr 10, 2025 · Arthur Skliarov

I made an appt over the phone for annual checkup, vaccines and pregnancy ultrasound. After check in when vet called to ask health questions, I was told they did NOT do ultrasounds! That their front desk people were "new" and didn't know. Then was told had to be done by internist and it would cost $750!!!!Are they kidding?! Then returned dog without checkup. Had to insist they take dog back inside and do blood work, fecal and urine. This is the 3rd time they have screwed up. And given the prices they charge for non covered items has convinced me to stop my VCA Care plan for my 2 adult dogs, and return to my old vet, Rose City, even though farther away. They don't charge an outrageous for a simple ultrasound.

Jan 21, 2021 · jody dushkes

I had brought my almost 10 year old cat here when it became obvious to me that something was wrong with him. It was after their normal working hours (on a Friday night) but i found that their after hours staff was very competent and that the facility was well staffed even when the facility was closed except for emergency services. After examining my cat the veterinarian took the time to explain to me how cats are pre disposed to kidney issues and it appeared that my cats kidney's were failing. He explained that it might be possible for my cat to continue to lead a normal life with just having to take a pill each day. He explained that they could not determine if that would be a viable option for my cat without conducting more tests over a period of a few days and that those tests were not cheap and may not be an affordable option for everyone. If that was the case, having the cat put to sleep so he would no longer suffer was the other most humane option. He made it clear that if I chose to have further testing done, that in no way implied that meant at the end of the testing that we would not have to have the cat put to sleep anyway. He wanted to ensure that I understood that choosing to spend more money was not a garuntee that the cat would be fine. I chose to spend the money and have the further testing done. Unfortunately at the end of the few days off testing it was determined that my cats kidney condition would not benefit from taking medication and we had to have him put to sleep. I greatly appreciated the veterinarians honesty, compassion and the time he took to ensure I understood what they were doing and what my options were at every point in this process. I was able to visit with my cat in private one last time before he was put to sleep and all of the staff showed great compassion during this very painful time. A few weeks later I received a beautiful hand written card in the mail that was signed by the staff members who had attended to my cat while he was there expressing their sorrow for my loss yet also commending me for making the humane choice yet hard choice to have my cat put to sleep. It was a wonderful and perfect gesture from the staff that showed a level of compassion and caring that you just don't see that often these days.

Jun 27, 2017 · Anthony Minier (DJ AnthonyM)

I’m convinced my puppy keeps making himself sick in order to keep coming back to the VCA and visiting his friends here. He absolutely LOVES the vet, Dr Tigler, and the incredible staff at VCA TLC. Forgets who I am and runs to them. Slater has eaten a bee (twice), gotten round worm, was mysteriously vomiting for a bit, and grew a lump out of nowhere, and every time the staff at VCA was kind, welcoming and so helpful. I have the upmost trust and appreciation for them taking good care of Slater and helping me as a first time pet parent. Bring you pups and kittens here! You won’t regret it. Although your animals may soon love them more than you.

Mar 17, 2021 · Julia Kennedy

I was surprised that some pill pockets I bought there were $11, where they're $3 almost everywhere else; you're paying for convenience, I guess. More important, there are issues with the front desk, where hold times on the phone can be as long as 20+ minutes, if you bother to hold that long, but I do believe they're trying their best. I think the desk staff can be a bit indulgent with clients whom they're serving in-person, spending lots of time addressing some clients' seemingly endless questions, answers for which are available when talking with the veterinarians in-person during appointments, and/or actually reading documentation they've already been provided (e.g., itemized invoices). See for yourself when you're there: some clients are embarrassingly pushy and high-maintenance, and it affects the way things unfold at the front desk, with appointments beginning (very) late, paperwork (e.g., insurance-related documentation requests) going unprocessed and requiring multiple requests, and those calls being placed on hold for very long wait times. All that said, the veterinarians know what they're doing.

Sep 20, 2016 · Richard Yun

Pet Hospital