VCA Keizer Veterinary Hospital

Introducing VCA Keizer Veterinary Hospital, located at 4815 River Rd N, Keizer, OR 97303, USA. Operating under the platform category of 'Pet Hospital', VCA Keizer Veterinary Hospital can be contacted at (503) 393-3633 or their mobile number +1 503-393-3633. Reviews from pet owners present contrasting experiences regarding the care and communication provided.

One pet owner shared a deeply emotional experience of having to euthanize their 14-year-old lab. They expressed immense gratitude for the kindness and compassion shown by the VCA urgent care in Keizer from the moment they arrived until they left. The reviewer specifically commended the veterinarians and staff at both VCA in Salem and Keizer for their excellent care of their dog throughout her senior years and for their gentle and empathetic approach during the heartbreaking process of saying goodbye. This positive account highlights the hospital's capacity for providing compassionate end-of-life care and their sensitivity towards grieving pet owners.

However, another customer reported a significantly different experience. Their cat became ill five days after an initial $400 visit to VCA Keizer. Despite calling the vet for three consecutive days, leaving messages detailing the cat's symptoms and their concerns, they allegedly did not receive a return call. On the third day of no response, their cat ended up at an emergency vet clinic with an upper respiratory infection and a fever of 104. This reviewer expressed strong dissatisfaction, suggesting that a timely callback could have allowed their pet to be seen at VCA for a potentially lower cost. They also noted that they still had not received a return call by the fourth day after their initial attempts, implying a lack of follow-up and communication from the hospital in this instance.

These two reviews offer starkly different perspectives on the service provided by VCA Keizer Veterinary Hospital, indicating that while some pet owners experience compassionate and timely care, others may encounter issues with communication and follow-up.

Environment:

Based on the positive review regarding end-of-life care, the environment at VCA Keizer Veterinary Hospital appears to be one where compassion and kindness are prioritized, especially during sensitive times. The urgent care setting allowed for immediate attention. However, the negative review suggests potential shortcomings in communication and responsiveness to follow-up concerns. The physical environment of the clinic itself is not detailed in the provided reviews.

Services Offered:

As a VCA Veterinary Hospital, VCA Keizer likely offers a range of veterinary services, which typically include:

• Urgent care services (as indicated by one review).
• Euthanasia and compassionate end-of-life care (as highlighted in the positive review).
• General wellness exams.
• Vaccinations.
• Parasite prevention.
• Dental care.
• Surgery.
• Diagnostics (including laboratory and imaging).
• Treatment of illnesses and injuries (as implied by both reviews).

The contrasting experiences suggest that while medical services are available, the quality of communication and follow-up might vary.

Features of VCA Keizer Veterinary Hospital:

Potential features, based on the provided feedback, include:

• Availability for urgent care situations.
• Compassionate and gentle approach, particularly during euthanasia.
• A team of veterinarians and staff.

However, a potential area of concern raised by a reviewer is the responsiveness to follow-up calls and communication regarding a pet's ongoing illness after an initial visit.

Promotional Information:

While no specific promotions are mentioned in the reviews, VCA hospitals often promote their services by emphasizing:

• Their commitment to quality medical care.
• The expertise of their veterinary teams.
• The range of services offered, including urgent care.
• Their focus on patient comfort and compassionate care.

However, prospective local users should be aware of the mixed feedback regarding communication when considering this hospital for their pet's needs.

In conclusion, VCA Keizer Veterinary Hospital in Keizer, OR, is a 'Pet Hospital' that has received both high praise for its compassionate urgent and end-of-life care and significant criticism regarding its follow-up communication and responsiveness to a pet owner's concerns about their sick animal. Local users may find the hospital to be caring in certain critical situations, but should also be mindful of the reported issues with communication after an initial visit. It would be prudent for pet owners to consider these differing experiences when making decisions about their pet's veterinary care and perhaps seek clarification on communication protocols if choosing this hospital.