VCA Eye Clinic for Animals

I want to share my experience to help others make an informed decision about trusting this clinic with their pet’s care. Dr. Stubbe performed surgery on my dog, Zeus, and initially, everything seemed fine. He used a pleasant tone, the surgery itself went well, and he followed up afterward, both in person and by phone. The front desk staff was also friendly and accommodating with scheduling. However, what happened with my dog's post-surgery care was shocking and unacceptable. Zeus was sent home with an extremely tight and oversized cone—so long that it extended four inches past his nose. At first, I assumed it was designed that way for extra protection, but I quickly realized something was wrong when he couldn’t eat from any dish or even reach his water bowl. The cone was more suited for my Great Dane, not my lab mix. When I called the clinic about the length issue, Dr. Stubbe’s response was dismissive: "I saw him, and it was only an inch past his nose." Really, Dr. Stubbe? Do cones magically grow after a dog leaves your office? I sent a picture proving how far it extended. They told me to come in for a shorter one, but instead, I trimmed it myself. Ensuring that it was about an inch past his nose. The cone did not need to come off in order to do this procedure, it was fairly simple. Then, things got worse. Even with the cone at the correct length, Zeus refused to eat. When I finally examined the area under the collar, I was horrified—he had bright red, foul-smelling lesions all around his neck. The tightness of the cone had caused severe irritation and infection. When I called again, Dr. Stubbe claimed that "the collar was at least two finger widths loose around his neck" when he saw it. I made it clear that I did not appreciate their attempt to shift blame onto me and pointed out that Dr. Stubbe must have mistaken my dog for another patient. He had previously stated that when he saw Zeus after surgery, the cone was both loose and the correct length—which was simply not true. Even if I had done exactly what they accused me of—adjusting or removing the cone to trim it shorter the day before—there is no way my dog could have developed open, foul-smelling sores in less than 24 hours. I sent pictures showing the wounds, the overly tight fit, and the absurd cone length. Their response? "Bring him in, and we’ll see what we can do." No accountability. No concern. No urgency. At this point, I do not trust them with my dog’s care beyond his post-surgery checkup. If you bring your pet here, double-check everything—from the fit of medical devices to the accuracy of what they tell you. I’m beyond disappointed in their lack of responsibility and refusal to acknowledge their mistakes.

Dr. Cooper was a gem of a human and I was very pleased with her bedside manner and professionalism. I am dealing with a very tough situation with my 2 year old pup losing most her sight but Dr. Cooper was very comforting and I never felt rushed...she was there to answer ALL my questions. The ladies int he front were also very kind. And the tech who took my pup into the back for the examination was also lovely. EVERYONE was very kind and sweet.

I cannot say enough great things about Dr. Cooper and her office. They helped take care of my pug after she got a corneal stromal ulcer. She explained all of our treatment options, explained the condition and prognosis in great detail, and really showed that she cared about my dog. We did not have pet insurance but the pricing for this office is very fair. It is clear that Dr Cooper cares a lot about not only her patients but has incredible bedside manner. Never once felt rushed or didn’t have the chance to ask my questions.

Dr Strubbe is fabulous at VCA Eye Clinic. My rescue dog is blind & suddenly started having eye problems in addition to that. Dr Strubbe examined her with interest & took great time in explaining what was going on as well as the treatment options to me. As a rescue, my Gracie is fearful of new situations, but Dr Strubbe & staff help her feel safe. He obviously cares about the eye health of Gracie, but is also interested in her comfort at the visit. You can tell that he is an animal lover & hasn't grown tired of sharing that love with his patients. Thank you Dr Strubbe!

Super friendly staff. The vet has great pet presence. We have had multiple dogs at the office and it is always a pleasant experience.