VCA Delmarva Animal Hospital

Welcome to the introduction of VCA Delmarva Animal Hospital, located at 10445 Old Ocean City Blvd, Berlin, MD 21811, USA. As a part of the "Pet Hospital" category, VCA Delmarva Animal Hospital aims to provide a range of veterinary services and potentially offer related goods to support the health and well-being of pets in the local community. You can reach them by phone at (410) 629-1800 or mobile phone +1 410-629-1800.

Based on the available customer reviews, the experiences at VCA Delmarva Animal Hospital appear to be varied. One customer reported a positive experience with Dr. Seacord and her veterinary technician, Briana, highlighting their excellent handling of a difficult husky and the provision of a detailed long-term plan for a respiratory diagnosis that previous vets had not addressed. This suggests that the hospital has knowledgeable and thorough medical professionals capable of providing comprehensive care and clear explanations to pet owners.

However, another review detailed a significantly negative experience concerning phone communication while attempting to reschedule an appointment. This customer, a potential first-time client with two cats, reported an initial call where the phone was hung up, followed by a second call with a staff member who exhibited a rude attitude. The issues raised included inflexible appointment scheduling policies (not allowing two cats to be seen at different times on the same day) and a conditional approach to necessary procedures like nail trimming based on the cat's "feeling like it," even when medically indicated. This negative interaction over the phone led the potential client to cancel both appointments due to concerns about the in-person treatment of their pets.

Considering these contrasting experiences, the services likely offered at VCA Delmarva Animal Hospital, typical of a "Pet Hospital," would generally include:

• Wellness Exams: Routine check-ups to monitor pet health.
• Vaccinations: Administering necessary immunizations.
• Diagnostic Services: Including laboratory work and imaging.
• Medical Treatments: Management of illnesses with medication and other therapies.
• Surgical Procedures: Potentially including routine and more complex surgeries.
• Dental Care: Services for maintaining oral health.
• Management of Chronic Conditions: As suggested by the respiratory diagnosis and long-term plan.

From the reviews, we can identify the following features:

• Knowledgeable Veterinarians: Dr. Seacord is noted for her ability to diagnose and create long-term plans for complex conditions.
• Competent Veterinary Technicians: Briana, the VT, is mentioned positively for her handling of a challenging pet.
• Potential for Detailed Explanations: The positive review highlights receiving a thorough explanation of a diagnosis.

However, the following concerns were also raised:

• Poor Phone Etiquette: A potential client experienced a hang-up on the first call.
• Rude Customer Service: The second call was answered by a staff member described as having a rude attitude.
• Inflexible Appointment Policies: Difficulty in scheduling multiple pets on the same day with different time slots.
• Conditional Procedure Administration: Suggesting that necessary procedures might only be performed if the pet is amenable at the time.

There is no promotional information available in the provided text. Pet hospitals may sometimes offer introductory discounts or specials, but none are mentioned here.

For local users in Berlin, MD, VCA Delmarva Animal Hospital at 10445 Old Ocean City Blvd presents a mixed picture based on the limited feedback. While there is evidence of knowledgeable veterinary staff capable of providing detailed diagnoses and effective treatment plans, there are also significant concerns raised about the phone-based customer service and appointment policies. Potential clients may want to weigh these factors when considering this facility for their pet's care.

The positive review indicates that the quality of medical care provided by the veterinarians and technicians can be high, with a focus on thoroughness and clear communication regarding medical issues. However, the negative review highlights potential issues with the administrative and customer service aspects, which could impact a client's overall experience. It would be prudent for local pet owners to consider both perspectives when making a decision.

In conclusion, VCA Delmarva Animal Hospital in Berlin, MD, as a "Pet Hospital," appears to have the potential to provide knowledgeable veterinary care, as evidenced by the positive experience with a respiratory diagnosis. However, potential clients should be aware of the concerns raised regarding phone etiquette and appointment flexibility. Local users are encouraged to contact them at (410) 629-1800 to inquire further about their services, policies, and to form their own impression.