VCA Cottonwood Animal Hospital

VCA Cottonwood provided exceptional care once again. Though they couldn’t save my kitty (Meow) last year, they were honest about the severity of the tumor and never took advantage of the situation. More recently, when my husky-mix, Sissy, developed facial swelling due to a tooth inflammation, I called and was advised to come in the morning rather than during emergency hours, as there’s no 24-hour dental emergency. When we arrived, we were seen quickly, and they even fit her in for same-day surgery—something another emergency vet couldn’t offer due to the lack of a dental specialist. My dog and I are truly grateful for the honesty, professionalism, and compassionate care of the entire VCA Cottonwood team!

Our French Bulldog started showing signs of back issues. Saw Dr Behunin for ER-he was great! Follow-up with Dr Bagley; after additional testing, our Frenchie, Fiona needed a Hemilaminectomy. Scheduled Surgery. Staff at chrck-in were all great: knowledgeable & friendly. Dr Bagley performed the surgery & called with a follow-up; he thought everything went well! Fiona stayed overnight. We had a call the next morning giving us an update; all was great! We knew we were in for a long recovery but communication with any concerns was great! Fast forward 2 weeks and we had to get staples removed. Dr Bagley was impressed with how well Fiona was doing! He is amazing so I wasn't surprised! The Surgical / ER side is top notch! Clean and professional! Very friendly Vet Techs who really seemed to care! Front Desk Staff were all great with any questions & super friendly as well! I would not hesitate to recommend VCA Cottonwood Animal Hospital (& Surgery) to anyone I know! We live out in Eagle Mountain and will continue to drive up to be taken care of by the best! All I can say is keep up the great work and thank you all for being so amazing each & every visit!!!

I had an incredibly disappointing experience at this clinic and would not trust them with my pet again. I brought my dog in to induce vomiting, and she left in visible pain with an injured leg and completely traumatized. Concerned, I called to ask what might be causing her distress, but the vet tech I spoke with, Kaylie, struggled to explain what was done or which medications could cause certain symptoms. After some back and forth, she finally stated that there was no reason my dog should be whimpering in pain but that I could bring her back in to be examined. When I explained that this was not normal behavior for my dog and that I wouldn’t be bringing her back, she rudely told me not to interrupt her. When I expressed that I didn’t appreciate her dismissive attitude while I was just trying to understand what had happened to my dog under their care, she hung up on me (after reading other reviews hanging up on clients seems to be a common occurrence). I had to call back and speak with a different vet tech, who was much more professional and helpful. Unfortunately, my concerns extend beyond just that one employee. The veterinarian was also underwhelming, providing minimal communication. She briefly stated that I could either hospitalize my dog for two days or take her home but did not go over her vitals or exam findings—despite the $185 exam fee. The exam is also not done by the vet but the vet tech which is surprising. The staff aside from one vet tech all seem to be incredibly unprofessional and care more about deflecting their own accountability than making things right for patients. Also, while we sat in the waiting room (because we weren’t given our own room) we along with other patients had to listen to the receptionists talk loudly about their dating life. This experience left me with serious concerns about the quality of care and communication at this clinic. I will be filing a complaint about the vet tech who hung up on me, and if I don’t receive a call back regarding this matter, I will be following up myself. I expect far better treatment when entrusting a vet with my pet’s health and well-being.

We took our dachshund mix here as an emergency. He had begun throwing up violently all of a sudden and we didn’t want to wait until Monday to get him into our vet. We explained that we believed he had some sort of blockage and had likely eaten a toy. They took x-rays and gave him some fluids to help with dehydration. They were certain there was no blockage based on imaging and sent us on our way. 5 days later and the little dude successfully had the toy removed from his small intestine from a vet that showed compassion and is a little more thorough. Luckily by the time it got sorted out his intestine wasn’t necrotic and he still gets a chance at life. I’d suggest taking your pet anywhere else if you’re able. They don’t seem to care too terribly much about outcomes and they’re extremely expensive.

Absolutely atrocious, unprofessional, and a waste of effort. I scheduled my cats for an appointment, and when I arrived 10 minutes early they told me that I was late and the vet went home. I had scheduled my appointment online, double-checked the time, date and vet over the phone, and received multiple emails and texts with my appointment time. Lo and behold I was supposedly LATE when they consistently misinformed me. For "recompense" they offered me nothing but higher fees for getting what I was already scheduled for and gave me no additional helpful options. Do NOT support this place. They do NOT care about your animals. They will deny you service, rescind offers based on whims, and have no idea how to keep a consistent schedule.