Upstate Veterinary Specialties

Welcome to an introduction of Upstate Veterinary Specialties, a Pet Hospital located in Latham, NY. This platform appears to focus on providing specialized and emergency veterinary care. Based on the information available online, specifically from recent customer reviews, we aim to provide an objective overview of the environment, services, features, and any insights into their approach to pet care.

Upstate Veterinary Specialties is located at 152 Sparrowbush Rd, Latham, NY 12110, USA. They can be reached by phone at (518) 783-3198 or via their mobile number +1 518-783-3198.

Environment:

One customer review describes a comforting and supportive environment during a pet euthanasia. They were promptly taken to a quiet room to spend time with their pet. Despite it being an emergency service at 8 pm, and a slight wait being expected, the reviewer highlighted the kindness of the entire staff. A notable detail was the staff going above and beyond by charging the owner's phone, demonstrating a caring and considerate approach during a stressful time. This suggests that Upstate Veterinary Specialties strives to provide a compassionate and accommodating environment, especially during emergencies and sensitive procedures.

However, another review presents a starkly different perspective regarding the handling of aftercare services. This customer recounts the unexpected loss of their pet and the arrangement for cremation. They later discovered that their pet's body was being held in a freezer, and the hospital allegedly refused to release it until an additional $4500 was paid on top of the $3000 already received. The reviewer states that this additional cost was never communicated and expresses distress over the situation, accusing the hospital of using the pet's death for financial gain. This account paints a concerning picture regarding transparency and the handling of financial aspects related to their services.

These two reviews offer contrasting views on the environment and overall experience at Upstate Veterinary Specialties. While one highlights kindness and support during an emotional emergency, the other raises serious questions about business practices related to aftercare.

Services:

Based on the name "Upstate Veterinary Specialties" and the context of the reviews, the services likely include:

• Emergency Veterinary Care: One review explicitly mentions using the facility for an emergency euthanasia at 8 pm, indicating they provide services outside of regular hours for urgent situations.
• Euthanasia Services: The positive review details a compassionate experience with this service.
• Cremation Services: The negative review refers to arrangements made for pet cremation, implying this is a service offered.
• Specialty Veterinary Care: The name of the facility suggests they may offer specialized medical or surgical services beyond general practice, although the reviews provided do not detail these specific specialties.

It is important to note that the information about the range of their specialized services is limited to the facility's name and the context of emergency and aftercare services in the reviews.

Features:

From the customer feedback, we can identify the following features:

• Kind and Empathetic Staff: The positive review emphasizes the kindness and understanding of the entire staff, who went out of their way to assist a distressed pet owner.
• Quiet and Private Rooms: The availability of a quiet room for owners to spend time with their pets during difficult moments is noted as a positive feature.
• Emergency Service Availability: The hospital is open and providing care during evening hours for emergencies.

However, the negative review points to a potential lack of transparency and concerning financial practices related to aftercare services, which could be seen as a negative feature for some pet owners.

Promotional Information:

The provided text does not contain any explicit promotional offers or discounts. The positive review serves as an indirect endorsement of their emergency and euthanasia services, particularly highlighting the compassionate care provided. Conversely, the negative review would likely deter potential clients from using their aftercare services, or at least prompt them to seek very clear and upfront information regarding all associated costs.

For local users in Latham, NY, Upstate Veterinary Specialties at 152 Sparrowbush Rd appears to be a facility that handles emergency and potentially specialty veterinary cases. One customer experienced a high level of kindness and support during a pet euthanasia, which is a significant aspect for those facing such difficult decisions. The staff's empathy and the provision of a comforting environment during an emergency are noteworthy positives.

However, another customer reported a distressing experience with the hospital's handling of cremation services and the associated costs, alleging a lack of transparency and the withholding of their pet's remains over a substantial, previously unmentioned fee. This serious accusation warrants careful consideration for anyone considering this facility for aftercare services.

Given these contrasting experiences, local pet owners might consider Upstate Veterinary Specialties for emergency situations where compassionate care is paramount, as highlighted in the positive review. However, it would be prudent to seek detailed and transparent information regarding all costs associated with any services, especially aftercare like cremation, to avoid unexpected and distressing situations like the one described in the negative review. If you need emergency or specialty veterinary care, you can contact them at (518) 783-3198 to inquire about their services and policies.

In conclusion, Upstate Veterinary Specialties in Latham, NY, is a Pet Hospital that seems to offer emergency and potentially specialty care. While they have been commended for their kind and supportive approach during sensitive times like emergency euthanasia, a significant concern has been raised regarding their transparency and financial practices related to pet aftercare. Local users should weigh these aspects based on the provided customer feedback when considering this facility for their pet's needs.