UF Pet Emergency Treatment Services, Ocala

We recently had to make the heartbreaking decision to euthanize our dog, and the care and compassion we received from the staff were truly remarkable. Money is not there for us right now and they worked with us from start to end and covered the cost for our visit. From the moment we arrived, they made sure we felt supported during such an emotional time. They treated our baby girl with gentleness, respect, and dignity, which meant the world to us. One of the staff we worked with even made a special goodbye treat for our sweet girl. The staff also went out of their way to ensure that we were comfortable, providing us with privacy, understanding, and kindness throughout the process. Their thoughtfulness extended beyond just our pet—they checked on us as well, offering a level of care that helped ease the pain of saying goodbye. This was one of the hardest days of our lives, but the compassion and professionalism of the team made it a little more bearable. We are forever grateful for the way they helped us through such a difficult experience. To the amazing staff here, from the bottom of my heart, thank you all for all that you do. You all truly are so under appreciated for all that you see and all that you do. Thank you so much.

I want to thank you for the very thoughtful card we received from the staff. Even though our baby was already gone when we arrived they were very thoughtful and gave us us the supportive care we needed. THANK YOU YOU GUYS ARE THE BEST.

This is a note for all pet parents. Please do not bring your pets to this facility. All they care about is money. They do not care about your animals at all on July 18, 2024. We brought my mom's emotional support animal. Keep in mind he was an emotional support animal. We brought him in because he wasn't feeling well And all they wanted to do was us and hound us about money. They never once asked us what were his symptoms how was he acting? They didn't even care to bother with him. All they cared about was asking for money and then we were quoted one price over the phone only to get there and have to have them tell us that it's another Price they let my mom's emotional support animal lay on a table in pain in suffering only for him to pass away because they did not want to do their jobs only then afterwards he passed away then they told us they could give him a $50 IV bag and antibiotics and then a nurse took him in the back and put him in a box and wheeled him out to our vehicle and told us we were lucky to even to have a free box warning may show, graphic content. I will post a photo before and after of how my mom's emotional support animal left their facility. and keep in mind this beautiful sweet loving German Shepherd was only a year old

Sitting here for 7 hours. No updates or communication. Everyone who has come in after us has been discharged. My boy has been alone back there in his crate in pain and no one here gives a rat's ass about him. I asked over 4 hours ago what was happening and was told they still had to do the xray and lab work that they said they were doing 2 hours before that. Horrible experience. No compassion. All they want is your money.

Very poor communication and service. Got there at 8:30 pm was told 2 hours or so before vet would be able to see her and about two hours for treatment (needed sutures on her face). I was told another vet was coming in soon and they would be able to move a bit faster. No problem I know how it works she wasn’t bleeding to death. At 1130 pm I call from the waiting room asking for a blanket and some pain meds for her. They tell me they will be out shortly that the vet would order meds. At 12:15 I call from the waiting room again and am told they will get to her when they can…10 minutes later she gets pain meds finally. At 1:30 am I ask for an update and I was told that she may not get seen tonight… and that is why I was told to leave her. Problem was NO ONE EVER SAID THAT!!! I spent 5 1/2 hours there for no help!!! My dog suffered for hours. I understood they were busy but maybe I would have been better off if I made more noise about getting her back sooner. I may have gotten better information and been able to make the decision to bring her somewhere else sooner! BLUE PEARL GAINESVILLE FOR THE SAVE!