Turning Stone Animal Hospital

Staff and veterinarian were top notch, very attentive and kept me informed as well as possible trying to diagnose my pet, but that I'd have to spend another $$ grand to further test and try to further diagnose what was probably untreatable. But only $$$ to say good-bye to my sick kitty. Wow, it hurt my heart and my pocketbook. Pet medical treatment has sure escalated. No wonder they try to sell animal medical insurance. Otherwise, I really liked the facility and staff, just not the extravagant cost to say good-bye to my sweet girl.

I’ve been taking my pets to Turning Stone Animal Hospital for years. I’ve always felt uncomfortable with how often they try to push and upsell. It always felt like they were more focused on money, but I stuck with them for the comfort and familiarity for my dog. The final straw came when my cat had a brief episode of diarrhea. My husband quickly scheduled an appointment. Not even three minutes later, after realizing I had accidentally switched his food, he called back to cancel, well within reason. Despite the immediate cancellation, we were still charged. It felt greedy and unfair, especially considering we’ve always been reliable clients and have NEVER cancelled, missed, or been late to a single appointment. I’ve since talked to several neighbors who share the same concern with this practice. It just feels like this clinic is more focused on nickel and diming than building real trust with pet owners. I’m sad to say we won’t be returning and they have lost yet another loyal customer.

This morning we had to bring our 21 year old domestic medium hair in to help him cross the rainbow bridge. I will say this is one of the most compassionate staffs. To everyone at Turning Stone, thank you for making a stressful and difficult time as easy as possible. I can't thank you enough. RIP Shadow and thanks for a wonderful 21 years!

Dr. Hooper has been my vet over 10 years. When she moved to her current location , it was quite a distance. I tried staying at her previous vet but I just wasn't happy. I drive a very long distance to get to Dr. Hooper, but I won't go anywhere else. She is kind, compassionate, considerate to me and takes better than excellent care of my fur baby. I truly consider Dr. Hooper a friend and her office staff is over and beyond any I've ever seen. What a privilege it is to be part of this world.

Friendly and professional staff from start to finish! Despite my big boy being a little nervous, they were patient and gentle with him and his painful ears. The cost was reasonable for everything he needed. I will note that I did not say "cheap". They are not a low cost vaccine clinic, but the price I paid is well worth the quality of care I received. I would highly recommend them to anyone looking for a new vet.