Triangle Veterinary Referral Hospital of Holly Springs

I had an excellent experience with all of the staff and doctors who were accommodating, knowledgeable, and sincere. The front desk staff went out of their way to answer questions and the doctors didn’t hesitate to come speak to me the many times I wanted more information. During my dog’s stay after her surgery, I got unsolicited calls from both the night shift and day shift to give me updates on how she was doing and I was impressed that it was the on duty doctor, not a nurse or other staff member, who called with these updates. That made it much easier to ask any questions and it was incredibly reassuring to be able to speak with the doctors directly during her recovery. Thank you to everyone there for truly exceptional care, you all turned a terrible situation an easy and comfortable experience and it’s because of you my dog got to come home.

I just want to thank the staff for being so kind and amazing with my dog... This was way back in August when we had to bring Odessa in to the vet. If you look through my reviews, you're going to see one way back in the beginning of 2022 when we had barely had her for 10 days and this pup got into a bottle of ibuprofen 🤦‍♀️ I swear, she lives life on the edge... Anyway, back to Triangle Vet ER... Odessa was saved by them. She needed immediate help due to sudden jaundice (liver was not functioning properly). Though the cause wasn't found at the time, and it's been a long road since, credit needs to be given to this amazing staff! I don't know if our amazing pup would be living without them! They showed care, patience, financial suggestions/solutions. They were understanding when I was panicking (I'm so sorry!). She happened to be very sick on my birthday when I rushed her in and I wasn't the nicest. I feel so bad for that. The staff handled it in the most amazing way... They're terrific with their human patients, too. Odessa was transferred over to her now-vet, and she made it to her 3rd birthday! THANK YOU 🥹🥹🥹🥹❤️

I honestly don’t think I could leave a review that would do justice for this business. I first met this practice two years ago when my 2 year old toy poodle Gus was accidentally cut during a grooming appointment at a neighboring business. The cut required him being put to sleep and receiving stitches. I was concerned because he was so little ringing in at a whopping 4 lbs. Every single member of staff I spoke with throughout the entire experience was incredibly kind and caring. He recovered quickly and fully. Well, except he would no longer allow anyone to groom him except me. 😌😃 Two years later my I needed the services of this business again. It was a Tuesday two weeks ago that I went from playing fetch and snuggling my little companion of four years, to the horror of him being attacked and killed instantly by a big dog. I was absolutely devastated and inconsolable! My husband called TVRH and let them know the situation. It was 10:00 pm when we arrived. I was so distraught I just could not fathom bringing my sweet baby in the building and leaving him to never see him again. An employee, Bree, came outside to the car and consoled me. She never acted like it was annoying or inconvenient or like she had anything else to do. We were her priority at that moment. Her tenderness and care helped motivate me to bring Gus inside. She led us to a quiet, private room where we could love on our beloved companion and say goodbye. She gave us all the time we wanted. She offered to get prints and molds of his nose and paws at no charge, regardless if we used their services for his burial or not. She said we didn’t have to use their services. She asked if we would like to know our options. She gave them to us after we responded yes. We decided to take him home and think about it. When my husband brought him back an hour later, they were so gracious and kind. We decided to have him cremated. The next day my daughter called and made a request to have some of his ear hair and body hair cut and bagged for me. At the time, I felt like any little piece of Gus I could keep would help me heal. My daughter said the woman on the phone was beyond understanding and kind and accommodating. Today I picked Gus up. I am attaching a picture of everything I received and the extra mile every single employee went to for me and my husband in a time when our grief overwhelmed us. I even have to share that Bree must have heard us talk to Gus in the room the night we were saying goodbye to him because she used his nickname we used for him in the card she sent. Honestly the most incredible experience ever! It was traumatic and overwhelming for me, but they did everything they could possibly do to make me feel heard and cared for. I wasn’t a client. I was a person. And Gus wasn’t “just a dog,” he was my best friend. They saw that and respected and appreciated it. My gratitude is beyond words. Attached is a picture of our sweet Gus the morning life changed for us. And the second picture is many ways TVRH displayed the thoughtful care they did.

My sweet boy was seen tonight for a small cut under his eye that needed a few staples. We had a little bit of a wait, but we completely understood because there were far more critical patients that took priority, although he was triaged right away. Dr. Wilson & the entire staff were awesome, treating me & my baby with respect & compassion. I would 10/10 recommend this vet for emergencies, and will definitely use them in the future if needed.

While it wasn’t the experience I wanted to have, I was glad it was at a place that showed compassion during a challenging time. However pricing was either misunderstood or miscommunicated due to them switching providers for cremation. The price was double what was expected and wasn’t communicated till after it was billed. We also were stuck in the room after our dog had passed for quite a while holding him after we rung the bell to continue. It sounded like something emergency related came in so I understand, but I just wish we had some communication of what was happening. But overall if we were in the same situation I would choose them again because of the no rush process and calm and nice staff EDIT: I appreciate the response and it's entirely possible I misunderstood the separation of the costs to the vet + the cremation services. But with that your staff is wonderful and we just received your condolences card and that's such a nice extra touch.