Towne & Country Animal Hospital Hartland

Dr. Hage and the whole staff were amazing in helping with the passing our family dog. Very gentle and thorough in walking us through the process. They very kindly allowed us to do the procedure outside in the sunshine - Ellees favorite place.

I made the wrong decision taking my cats to another place initially, and ended up bringing my two cats back here for a second opinion and full treatment- the difference in compassion, care, patience and treatment costs is astounding here!!! I will never take my cats to another vet again, after coming here- EXCEPTIONAL VET OFFICE AND STAFF!!!!

Ego over Compassion/Quantity over Quality Towne and Country advertises as an emergency vet hospital. I called with an emergency and was told to come in. Upon my daughter and her father arriving with the kitten, the receptionist said they would not even look at IT, they would only put IT down, or we could go to an emergency vet 4 minutes away. My daughter’s dad yelled at them, and they left. Oliver ended up passing away. We do not know if Towne and Country could have saved him, but they could have at least eased his pain. My daughter and her dad were very upset, and her dad left a negative review on Google. Melissa the practice manager called, and admitted that the receptionist went against company policy; that they should have taken the kitten back, triaged him, administered pain meds, then discussed options. My daughter’s dad apologized for yelling and cussing at them and even stated that IF we choose to continue doing business with them, he will never set foot in any of their establishments again. Melissa asked that we don't hold the actions of the receptionist against the whole staff, never once offered to make things right with our family, but said that she needed him to take down his negative Google review. She went on to say that the owner has a policy that they will not see any patient who leaves a negative review. How do they see it as appropriate to admit they made a mistake but offer no way of trying to make it up to us and insist that we take down a negative review? How is it appropriate to ask us to not hold this against the entire staff, yet this receptionist has SEVERAL complaints for lack of compassion and rudeness, is still employed. All the employees know that the owners value positive review over correcting harmful actions yet choose to continue to work there. During this, my younger daughter stopped by the practice, because her cat, who is also under my name, was out of his prescription medicine. “Bill” came up to her, tore the food out of her arms and stated they will not sell her the food because “she knows what her family did”. She requested a written prescription for the food that would be required by another place to get the food and “Bill” refused to provide it to her. So now they have endangered another animal How can people who are smart enough to get their DVM’s and run a successful business be so callous? Ego over Compassion. Quantity of Quality I truly hope that Livingston County will get a TRUE emergency vet soon, so we are not reliant on people who value money over fur babies’ lives.

I was happy that I was able to get my dog in for severe diarrhea on memorial day. I was a little disappointed in the fact that her temperature was never taken. I had to call to get the fecal results. I ended up taking her to another urgent care the next day because of severe irritation on her backside. I was not impressed with the exam she was given.

The people are extremely friendly and the place is affordable! Appointments are super easy to make and not a long wait. I have never been so pleased with the affordability and compassion of a vet until I found this place. This is my new, routine pet care facility. P.S.- they said my orange cat was a handsome boy.