Thornton Animal Hospital

I absolutely love this place! The staff is wonderful and caring. They have been out vets for years now. I'm moving a couple hours away and still plan to use them whenever possible.

They have been with us when it was time to say goodbye to our fur family member to welcoming a new member to our family. Through it all they have been wonderful. They have been informative, compassionate and financially reasonable each and every time. I recommend them to everyone.

We love the care Dr Newboll gives our cat. However, we boarded him for 9 days while on vacation. The morning before I dropped him off in the afternoon, I left a message for the vet about diabetes care and checks during his stay. After I picked my cat up, I found out that my message was never given to the vet. They did give my cat his current dose of insulin daily while he was there. However, the opportunity was missed for checks and possible better glucose control.

My pets have been seen a few times at this place. I loved the veterinarians and never had any problems. HOWEVER, I JUST HAD THE CRAZIEST EXPERIENCE AND WILL NEVER RETURN AND WILL URGE OTHERS NOT TO… here’s why: A couple days ago my cat was bitten by a snake. His leg was swelling in front of my eyes and he personality changed quickly. I called the office right as they opened about thirty minutes later. They said with snake bites I would need to bring him in urgently due to the quick decline it can cause. I was concerned about price and she stated they don’t do payment plans and said to try care credit but drop him off and we would figure it out. So that’s what I did. I tried care credit and it was a no which was no surprise. I’m a full time healthcare student and mom. I received a phone call from the veterinarian who said they needed permission to start antivenom therapy and fluids etc, I said YES and explained again that I was trying to figure out the finance aspect she said it’s fine we will deal with it at the front when we know what we are looking at and that the cat would usually stay overnight for observation so I would have a little more time to get whatever the cost was together. After I picked my son up from school, I went by to see the status and they said my cat was responding well and no complications and the price was $554. Okay, so realizing they were trying to release him right then I was panicking because I still haven’t had enough time to have the response from the people who were going to pitch in to get the cat paid for. The woman in the back office came out and instead of calmly trying to understand that I just needed until the next day (which was what was eluded that morning) she used a humiliation tactic in front of the people in the waiting room and her staff. Things she said such as, “did you even have intentions on paying?” And scoffed at me. And I was trying to explain that I just needed a little bit to figure it out. She was very pushy and probing and so I had started getting emotional knowing that she was clearly treating me like I was a scumbag of the street. She asked that I call and speak to only her in the morning and I asked her if she was going to be as rude because if so I don’t want to speak to her. She got very offended and visibly was shocked that someone would call her out. She got huffy and I was trying to dismiss her and she said things “do I tell her (pointing at receptionist) that she won’t get her check because you can’t pay” which is bad business and could get illegal. 🤫 “Do you have a check we can just change the date?” Which is illegal. And through all of this she exclaimed that she was the owner like it was supposed to make a difference. Then she told me other clinics would call the police and press charges for theft of services. Absolutely ridiculous and such a disgrace of a woman. Like I anticipated, the next day I paid and got my cat and the medical records for my husky and my feline and will not be returning. What an embarrassment to caring for animals. Insensitive, rude, and disgusting. I wouldn’t want my penny OR A FRIENDS BORROWED PENNY going to support this woman’s place of business. I was at school the following morning telling my class about the crazy story, one of the girls asked which animal hospital and I told her, she said”I knew it! It was Kelly wasn’t it?” I almost died of laughter and she told me how the owner comes in screaming at her employees and that this woman is not a good person in this field. This was a breath of fresh air because now I know this was a her issue 100%.

Absolutely the best vet I’ve ever taken my fur babies to. They keep the prices fair, they genuinely love our pets, and they’ve always been able to squeeze my babies in when they needed to be seen. Can’t recommend enough