The Village Veterinary Hospital

The Village Veterinary Hospital, situated at 822 Hampshire Rd G, Westlake Village, CA 91361, USA, has been a cornerstone of pet care in the Westlake Village area for over 35 years. Reachable at (805) 496-0883 or mobile +1 805-496-0883, this facility is a highly-regarded pet hospital known for its commitment to comprehensive, compassionate, and personalized veterinary services for dogs and cats. Serving Westlake Village, Agoura, Thousand Oaks, Newbury Park, and Oak Park, they've built a strong reputation as a trusted partner in pet health.

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The Village Veterinary Hospital prides itself on its "state-of-the-art" facility, equipped with modern technology to provide the best possible care. While perhaps not the largest clinic in the area, it is consistently described by clients as exceptionally clean and well-organized. This dedication to cleanliness creates a calm and welcoming atmosphere, which is crucial for reducing stress in pets during their visits. The environment is designed to be comfortable for both animals and their owners, reflecting their mission to offer trusted and compassionate care. The focus is on a reassuring and professional setting where pets can feel safe and their owners can feel confident in the care being provided.

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As a full-service animal hospital, The Village Veterinary Hospital offers a wide array of veterinary services to ensure the health and well-being of your beloved pets throughout their lives. Their commitment to advanced medical care and utilizing cutting-edge techniques means your pets receive high-quality treatment. Key services include:

• Diagnostic Physical Exams: Comprehensive examinations to assess your pet's overall health and detect potential issues early.
• Routine Vaccinations: Essential preventative measures to protect pets from common and serious diseases.
• Soft Tissue and Orthopedic Surgery: The hospital is well-equipped for various surgical procedures, including complex anterior cruciate repair. These procedures are often performed with the support of experienced veterinarians and skilled technicians.
• Digital Radiology: Advanced imaging technology used for accurate diagnosis of internal conditions.
• Complete Dental Services: Comprehensive dental care to maintain oral hygiene, prevent pain, and manage disease. This includes preventative dental care and digital X-rays in a dedicated dental suite.
• Internal Medicine: Extensive expertise and technology to diagnose and treat a broad spectrum of internal medicine conditions affecting pets. Dr. Innes, for example, is noted for his specialized knowledge in this area.
• Diagnostic Ultrasound: A non-invasive imaging technique that provides detailed views of internal organs.
• Video Endoscopy: A procedure allowing visual examination of internal organs and the collection of tissue samples for further analysis.
• Emergency Service: They provide emergency services during regular business hours, ensuring prompt care for urgent situations.
• Complete Laboratory Services: In-house laboratory capabilities for quick and accurate diagnostic testing, which is vital for understanding a pet's health, especially when they cannot communicate their symptoms.
• Hospitalization: The Village Veterinary Hospital is equipped to provide hospitalization for pets requiring close monitoring and intensive care.
• Pain Management: Services dedicated to managing pain and improving the quality of life for pets, often incorporating various medications and techniques.
• Pharmacy Services: They offer both in-hospital pharmacy services and home delivery options for prescription medications, therapeutic diets, and other essential supplies.
• Flea, Tick, and Heartworm Medications: Provision of preventative medications to protect pets from common parasites.
• Prescription Diets and Nutritional Counseling: Expert guidance on appropriate diets and nutritional strategies tailored to specific health needs.
• Quality of Life and Euthanasia Services: Compassionate care and support for pets during their senior years and at the end of life, focusing on comfort and dignity, including in-home euthanasia options when requested.

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The Village Veterinary Hospital distinguishes itself through several key features that contribute to its strong reputation:

• Consistent Care with Dr. Innes: A significant advantage highlighted by clients is the ability to see the same veterinarian, Dr. Innes, for every visit. This fosters a highly personalized relationship built on trust and continuity, allowing for a deeper understanding of each pet's health history and individual needs.
• Dr. Innes's Expertise and Educational Approach: Dr. Innes is consistently commended for his extensive knowledge and educational style. He takes the time to thoroughly explain a pet's condition, discuss all available options, and clearly articulate his recommendations. This empowers pet owners to make well-informed decisions. A notable example cited in reviews is his cautious approach to recommending surgery, opting to observe a dog's condition before proceeding, which ultimately led to a full recovery without an unnecessary operation.
• Personalized and Compassionate Experience: Reviews frequently praise the personalized care and genuine compassion shown by Dr. Innes and his entire staff. Clients consistently report that their pets are treated like family members, receiving kind and attentive care. This empathetic approach is particularly appreciated during challenging times when pets are ill or undergoing procedures.
• Exceptional Communication: The team is highly communicative, providing timely updates on appointment scheduling, prescription refills, test results, and treatment plans. This proactive communication helps alleviate anxiety for pet parents and ensures they are always informed.
• Strong Client Loyalty and Recommendations: The abundance of positive testimonials and the sentiment that clients "will NOT go anywhere else" underscore the high level of satisfaction and trust The Village Veterinary Hospital has built within the community. This loyalty is a testament to the consistent positive experiences provided.
• Commitment to Customer Service: The hospital explicitly states its mission to deliver the highest quality customer service in a caring and compassionate environment, alongside top-tier medical care. This dedication to both the pet and the owner's experience sets them apart.

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While specific promotions can change, The Village Veterinary Hospital, like many reputable veterinary practices, may offer various incentives to new and existing clients. Based on common veterinary practice and information available:

• New Client Offers: It's common for veterinary hospitals to offer a discounted initial exam or consultation for new patients, encouraging them to experience the hospital's services firsthand.
• Referral Programs: Programs where existing clients receive a credit or discount when they refer a new client to the hospital are often available, with the referred client also potentially receiving a benefit.
• Seasonal Wellness Campaigns: Promotions often coincide with seasonal health concerns, such as dental cleaning specials during Dental Health Month, discounts on flea, tick, and heartworm prevention during warmer months, or senior pet wellness packages.
• Online Pharmacy Savings: They may offer promotions on ordering medications, specialized diets, and other products through their online pharmacy, potentially including AutoShip discounts for recurring orders.
• Multi-Pet Discounts: For households with multiple pets, some clinics offer discounts when all pets are seen on the same day for annual exams and vaccinations.
• Service Personnel/Senior Discounts: Discounts for military personnel, veterans, first responders, or senior citizens are sometimes offered to support these community members.

For the most current and specific promotional information, it is always recommended for local users to directly contact The Village Veterinary Hospital at (805) 496-0883 or +1 805-496-0883. Their commitment to providing affordable and trusted care suggests they strive to make their excellent services accessible to all pet owners in the Westlake Village area.