
The Vets - Mobile Vet Care in Eugene (Formerly BetterVet)
Pet HospitalOregonLane CountyEugeneWesternWest 5th Avenue
4260 W 5th Ave, Eugene, OR 97402, USA
4.0
I have been a customer of Better Vet (previously known as Eugene Mobile Vet) for close to 10 years and I love them all! The team is caring, honest and open. They take a collaborative approach on care for your furry animals. I never feel pressured or demeaned by the techs by the choices we make. And when things got tough with sick animals, they referred me to appropriate facilities to assist. They offer end of life care too. Back in 2021, it was very nice to say goodbye to my 16 yo furry best friend at home with the family around instead of an emergency Vet room. Plus the fact that they come to my house is a huge plus! For one house call fee they will see all seven of my animals, including the bearded dragon! Yes, they have a tech that specializes in those "exotic" animals. I am just so thankful for their services and care they have for our furry family members.
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- (541) 510-9401
- bettervet.com
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Welcome to The Vets - Mobile Vet Care in Eugene (Formerly BetterVet)
Welcome to the local introduction of The Vets - Mobile Vet Care in Eugene (formerly known as BetterVet), your trusted partner for comprehensive pet care services delivered right to your doorstep. As a mobile pet hospital serving the Eugene, Oregon area, The Vets offers a stress-free and convenient alternative to traditional veterinary clinics. We understand that taking your beloved animal to a pet hospital can sometimes be challenging for both you and your furry, scaly, or feathered friend. That's why we bring our expertise and compassionate care directly to the comfort of your home.
Our Environment: Your Home, Their Comfort Zone
Imagine a veterinary visit where your pet remains relaxed and secure in their own familiar environment. This is the core of The Vets' mobile service. By eliminating the stress of car rides and unfamiliar clinic settings, we aim to provide a calmer and more positive experience for your animal. Whether it's a routine check-up for your dog, vaccinations for your new kitten, or even care for your exotic pet, our team comes prepared to deliver high-quality service in the place where your pet feels most at ease – your home.
One satisfied customer shared, "Plus the fact that they come to my house is a huge plus! For one house call fee they will see all seven of my animals, including the bearded dragon! Yes, they have a tech that specializes in those 'exotic' animals." This highlights the convenience and the ability to care for multiple pets, even those with unique needs, all within a single home visit.
Our Services: Comprehensive Care at Your Convenience
As a comprehensive mobile pet hospital, The Vets offers a wide range of services to meet your pet's healthcare needs:
- Wellness Exams: Regular check-ups are crucial for maintaining your pet's long-term health. We provide thorough wellness examinations in the comfort of your home.
- Vaccinations: Protecting your pet from harmful diseases is essential. We offer a variety of core and lifestyle-based vaccinations for dogs, cats, puppies, and kittens.
- Sick Visits: If your pet is feeling unwell, we offer timely sick visit appointments to diagnose and treat various health issues.
- Home Lab Tests: We can perform various diagnostic tests at your home, including blood work, urine analysis, and parasite screenings, providing quick insights into your pet's health.
- Exotic Animal Care: Recognizing the unique needs of non-traditional pets, The Vets has team members with expertise in caring for "exotic" animals like bearded dragons, as mentioned in a review. While specific exotic animal expertise may vary, our team is equipped to handle a range of species. For more specialized exotic care in the Eugene area, clinics like Edgewood Animal Clinic and Scales & Tails Exotic Pet Clinic are also available.
- End of Life Care: Saying goodbye to a beloved pet is never easy. The Vets offers compassionate in-home euthanasia services, allowing your pet to pass peacefully surrounded by family in a familiar setting. A long-time customer shared their heartfelt experience: "Back in 2021, it was very nice to say goodbye to my 16 yo furry best friend at home with the family around instead of an emergency Vet room."
- Preventative Medications: We can provide prescriptions and advice on flea, tick, and heartworm preventatives to keep your pet healthy.
- Telehealth Consultations: For certain concerns, we may offer the convenience of virtual consultations.
Please note that while we offer a wide array of services, The Vets does not currently provide emergency services. In case of a pet emergency, it's important to contact a local emergency veterinary clinic immediately.
Our Features: Personalized, Professional, and Efficient Care
What sets The Vets apart is our commitment to providing personalized and attentive care. Customer reviews frequently highlight the professionalism, efficiency, and informative approach of our veterinary team.
One pet owner described their experience with a new puppy: "Highly recommend! My 3 month puppy absolutely loved the cheese mat while getting his shot and didn't even know what was happening. Both Dr. & Assistant were informative, professional, efficient, lots of recommendations, shared outsourced information, showed science backed articles , and listened to my questions and concerns." This illustrates our team's dedication to making even potentially stressful procedures like vaccinations a positive experience, along with providing thorough information and addressing owner concerns.
Another long-term client appreciates the collaborative approach: "The team is caring, honest and open. They take a collaborative approach on care for your furry animals. I never feel pressured or demeaned by the techs by the choices we make. And when things got tough with sick animals, they referred me to appropriate facilities to assist." This speaks to our commitment to open communication, respecting your decisions, and ensuring your pet receives the most appropriate care, even if it means a referral to a specialist or facility.
The convenience of our mobile service is also a significant feature. As mentioned earlier, the ability to have multiple pets seen during a single house call saves time and reduces stress. Furthermore, our online booking system makes scheduling appointments easy and hassle-free.
Promotional Information: Discover the Benefits of Mobile Vet Care
We invite you to experience the convenience and quality of mobile veterinary care with The Vets - Mobile Vet Care in Eugene. For local users looking for a pet hospital that comes to you, we offer a stress-free solution for your pet's healthcare needs. Consider the benefits of:
- Reduced Stress: Keep your pet calm and comfortable at home.
- Convenience: Say goodbye to travel time and waiting rooms.
- Personalized Attention: Our team focuses on your pet in their familiar environment.
- Care for Multiple Pets: Easily schedule appointments for all your animals.
While specific promotional offers may vary, we encourage you to contact us directly at (541) 510-9401 or +1 541-510-9401 to learn more about our services and any current promotions. You can also visit us at our address: 4260 W 5th Ave, Eugene, OR 97402, USA, although please note that this is likely an administrative address as our primary service is mobile.
In conclusion, The Vets - Mobile Vet Care in Eugene (formerly BetterVet) offers a valuable service to the local community by providing a convenient, stress-free, and comprehensive pet hospital experience in the comfort of your own home. Our dedicated team is passionate about animal care and committed to the well-being of your furry, scaly, and feathered family members. We encourage you to reach out and discover how we can make veterinary care easier for you and your beloved pets.
The Vets - Mobile Vet Care in Eugene (Formerly BetterVet) Photos










The Vets - Mobile Vet Care in Eugene (Formerly BetterVet) Location
4260 W 5th Ave, Eugene, OR 97402, USA
Reviews
I have been a customer of Better Vet (previously known as Eugene Mobile Vet) for close to 10 years and I love them all! The team is caring, honest and open. They take a collaborative approach on care for your furry animals. I never feel pressured or demeaned by the techs by the choices we make. And when things got tough with sick animals, they referred me to appropriate facilities to assist. They offer end of life care too. Back in 2021, it was very nice to say goodbye to my 16 yo furry best friend at home with the family around instead of an emergency Vet room. Plus the fact that they come to my house is a huge plus! For one house call fee they will see all seven of my animals, including the bearded dragon! Yes, they have a tech that specializes in those "exotic" animals. I am just so thankful for their services and care they have for our furry family members.
Jan 18, 2023 · Ragina LangeHighly recommend! My 3 month puppy absolutely loved the cheese mat while getting his shot and didn't even know what was happening. Both Dr. & Assistant were informative, professional, efficient, lots of recommendations, shared outsourced information, showed science backed articles , and listened to my questions and concerns. Bring a pen and paper! I did, I took lots of notes and had my questions written down. It was a nice day outside so we were outside, but they come inside the house too! I signed up for their family plan, totally worth it because my puppy will see the vet in the next few months to get his check ups and shots. Worth every penny! I felt the mobile/in-home vet visit cost was just as much as going into a vets office.
Feb 15, 2024 · Alexis ReynaDr. Bryan Rensema and his assistant Diane were absolutely AWESOME! They took care of my little (not so little) "Cat From Hell " so well. I haven't been able to get her to a Vet, then one day I saw them at a neighbors place and they said they would be able to care for her when no other mobile vet would. I so appreciate them. Will stick with them! Thank you Dr. Rensema and assistant Diane! UPDATE: Dr. Rensema, no scary Bella today! She slept under my bed all night. Then this morning she crawled onto my lap! UPDATE 08/09/2023: Had Dr. Gwen Graham and her assistant here today for Bella. She was scratching and licking like crazy. Had them update her shots and check her out all over and had them shave her hair again and they found FLEAS! Poor Bella. They were so good with Bella. She actually will let me pet her body, not just her head. Having BetterVet come to my home is so much less stressful on her. God Bless BetterVet and all your staff. Yeah, maybe it might cost a little more, but my Bella is worth it. You docs are worth it. THANK YOU!
Aug 10, 2023 · Valerie HorwathBetterVets recently transitioned to "TheVets"--and the change has been less than salubrious in service, to say the least. Previously, I was able to reach someone in customer service who could access my pet's records and help me get the service I needed, whether it be making an appointment, arranging a med pickup, refilling an Rx, or contacting the vet directly. Suddenly, their Customer Service is handled from what sounds like private homes (outsourcing--and I don't deny anyone a job, but this should be a professional atmosphere, since it involves healthcare, albeit animal healthcare). Communication is not always clear, and those staffing their Customer Service phones have a very limited ability to help you--in my experience they can usually apologize only "for the inconvenience" and tell you to email "support@thevets.com." I've been trying to get a refill for a pet Rx for more than a week now--the pharmacy has reached out 3X w/no response. I have called customer service 4X and emailed both support and the vet who handled my pet previously. After all this, I got an email response asking for pertinent info to refill the Rx. When I checked w/my pharmacy 24hrs. later, they still had not received the orders to refill. I just called--again --the unmanned line to refill an Rx and left the information. The canned message says to allow "24-72 hrs"--I'm changing vets and recommending that you NOT hire this company for your animals. The local staff may be good, but it doesn't seem like you can ever reach them.
Apr 11, 2025 · Brenda SistromBest veterans service I've ever had. My cat has mad anxiety about leaving home, so getting care for him has been terrible in the past. Better Vet comes to us so kitten never even has to leave. We have had our visits in our living room, on our front porch, and can walk into their van, which they park in our driveway when needed. It has made veterinarian visits as easy as it can be. The veterinarians and help are so kind and knowledgeable, I know I'm getting quality care for my fur baby.
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