The Leeu Naylor Medical Building

We arrived at 7:15 am for the feline Friday spay/neuter event. (Previously made the appointment online). Check in took a little while, but well worth the savings. The facility was clean and the staff was helpful.

My dog got spayed there and it went well I think. But the customer service when I went to pick her up was awful. I asked what the name of then medication was because I thought the comfort package was both pain and sedation. My fault for not reading the packet closer. But as soon as I asked the name of the medication the lady who was to go over my paperwork was annoyed, sighed and went and got the trazodone and didn’t fill out the prescription all the way and didn’t tell me my dog had staples and sutures. The paperwork said they would tell you if they had to come back for removal. This lady didn’t tell me anything so I was surprised when I got an email saying I need to come back. The lady called me right away when I responded to the email and apologized for the other persons behavior. She was kind. If she wasn’t I would have said zero stars. But I will not be taking my dog back. I would rather pay more for someone who is caring than be treated like dog poop.

When I see that the weight of my dog is below 20lbs and the receptionist isn’t willing to explain in an honest manner why my dog jumped up above 20lbs when I pre paid (saying oh they move around), and then assumes I just need to pay with card or cash with out hearing me that I pre paid with the higher weight to get cost of the extras covered with what I paid, seems un honest and not kind. Care for the animal is ok, but service at front desk is not.

Took my little Maltipoo, Penny, for a spay. She is timid, and all of the other dogs and their barking, concerned her. The entire staff are tops. They soothed her as they took her away. My complete trust was not amiss. This is an excellent facility on the Campus of the Humane Society. They are efficient and through in their descriptions and instructions. I was made aware of what to look for, pro and con, after the surgery, in person, given a paper with the same information when I picked her up. In addition, they sent me a follow-up email, too. The entire experience was smooth from appointment to final pick up of my Penny. I have the highest regards for the entire facility.

The services here are affordable and that’s great, but the customer service really sucks, and much of their staff in the adoption center and medical center are unfriendly and rude. I asked for my puppy to be weighed to make sure she’s in the same weight bracket as before for her flea and tick pill, the man I talked to didn’t do what I asked, and I was treated like I don’t know what I’m talking about. I had additional questions regarding my puppy’s health, but I wasn’t given the opportunity to ask them. Super unprofessional and disappointing.