Susan Cousins, D.V.M.

For pet owners in Hilton, NY, and the surrounding communities, Susan Cousins, D.V.M., is a valued member of the veterinary team at Hilton Veterinary Hospital. Located at 251 East Ave Suite 1, Hilton, NY 14468, and reachable at (585) 392-2937 or +1 585-392-2937, this "Pet Hospital" is renowned for its comprehensive and compassionate approach to animal care, with Dr. Cousins being a key figure in delivering this high standard of service.

Hilton Veterinary Hospital cultivates a welcoming and supportive environment, designed to put both pets and their owners at ease. The clinic aims to create a calm and reassuring atmosphere that minimizes stress for animals during their visits. While specific architectural details are not explicitly highlighted online, the general impression conveyed through patient reviews and typical veterinary practice standards is one of cleanliness, order, and a friendly, professional staff. The hospital's commitment to thoughtful and expert care extends to the way they interact with clients, ensuring that every visit is handled with the time and attention needed for both the pet and their human companion. This dedication to empathetic interactions contributes significantly to a positive and trusting environment within the "Pet Hospital."

Hilton Veterinary Hospital, where Dr. Susan Cousins practices, offers a broad spectrum of veterinary services, encompassing both traditional and some alternative approaches, to ensure the holistic well-being of dogs and cats. Their commitment is to provide expert and thoughtful care for a wide range of pet health needs, from routine maintenance to complex medical and surgical interventions.

The services provided typically include:

• Wellness Exams: Regular check-ups are foundational to preventive care. These comprehensive examinations help in the early detection of health issues and ensure pets remain in optimal health throughout their lives.
• Vaccinations: Essential vaccinations are administered to protect pets from common and serious infectious diseases, tailored to the individual pet's lifestyle and risk factors.
• Microchipping: For pet identification and reunification, microchipping services are available, providing a permanent form of identification that significantly increases the chances of a lost pet being returned home.
• Surgery: The hospital is equipped to perform various surgical procedures. This includes routine operations such as spays and neuters, as well as more complex soft tissue surgeries like tumor removals and procedures addressing issues like bowel obstructions. They are also noted for handling surgeries related to torn ACLs.
• Dental Care: Comprehensive dental services are provided to maintain oral hygiene and address dental issues, which are crucial for a pet's overall health.
• In-House Diagnostics: For efficient and accurate diagnoses, the clinic likely utilizes in-house laboratory capabilities for blood work, urinalysis, and fecal examinations. Advanced diagnostic tools such as digital radiography (X-rays) are also typically available for internal imaging.
• Internal Medicine: They handle a wide array of internal medicine cases, addressing various health concerns from ear infections and allergic reactions to more serious conditions like pancreatitis and heart failure.
• Alternative Therapies and Holistic Approaches: A notable feature of Hilton Veterinary Hospital is their offering of alternative therapies, including Pet Chiropractic Care. This integrative approach suggests a commitment to exploring diverse methods to enhance a pet's health and well-being, going beyond conventional treatments. While not explicitly stated for Dr. Cousins, many veterinarians in practices offering alternative therapies may have additional certifications or interests in these areas.
• End-of-Life Care: When the inevitable time comes to say goodbye, the hospital provides compassionate support and services to ensure pets cross over peacefully and with dignity. Clients commend their thoughtful approach during these difficult moments.

The primary unique selling proposition of Hilton Veterinary Hospital, and by extension, the practice of Dr. Susan Cousins, lies in its commitment to providing comprehensive and compassionate care that blends traditional veterinary medicine with an openness to alternative therapies. The inclusion of services like Pet Chiropractic Care highlights an integrative approach that aims to address various aspects of a pet's health, offering a broader spectrum of treatment options.

• Expertise and Compassion: The recurring sentiment in client testimonials, including the direct affirmation that "She is a wonderful vet," speaks to the high level of trust and satisfaction patients and their owners have in Dr. Cousins' skills and empathetic approach. The team at Hilton Veterinary Hospital is frequently praised for handling complex medical issues expertly and thoughtfully.
• Dedicated Patient Care: Despite being busy, the team consistently takes the necessary time with each pet and owner, ensuring that all concerns are addressed and that a clear plan for the pet's best, healthiest life is established. This personalized attention is a significant differentiator.
• Broad Range of Services: From routine checkups and vaccinations to complex surgeries and alternative therapies, the hospital offers a wide array of services under one roof, providing convenience and continuity of care for pet owners.
• Focus on Longevity and Quality of Life: The hospital's mission, as evidenced by client experiences, is to help pets live their "very best, healthiest lives," indicating a strong emphasis on both preventive care and managing chronic conditions to improve quality of life.

While specific current promotional offers are not detailed in the provided information, veterinary hospitals like Hilton Veterinary Hospital often engage in various forms of promotion. These might include:

• New Client Offers: Discounts on the first examination or certain initial services to welcome new patients.
• Wellness Plans: Packages that bundle routine preventive care services at a discounted rate.
• Seasonal Promotions: Special offers on dental cleanings, parasite prevention, or vaccination clinics during specific times of the year.
• Online Presence: Many veterinary clinics maintain an active online presence through their website and social media channels to announce services, share pet health tips, and promote any special offers.

Prospective clients are encouraged to directly contact Hilton Veterinary Hospital at (585) 392-2937 to inquire about any current promotions or to schedule an appointment.

The client testimonials for Dr. Susan Cousins and Hilton Veterinary Hospital are overwhelmingly positive, emphasizing the compassionate and expert care received. The direct review, "She is a wonderful vet," for Dr. Cousins highlights her exceptional qualities. Broader reviews for Hilton Veterinary Hospital, which Dr. Cousins is a part of, consistently praise the entire team:

• Clients express profound gratitude for how the hospital handles "every issue from ear infections, bowel obstructions, anal gland infection, cancerous tumors, torn ACL, heart failure, cataracts, pancreatitis, allergic reactions, surgeries...they have handled so expertly and thoughtfully."
• The high level of care extends to the most difficult moments, with clients noting that "when the inevitable time came for two of our dogs to cross over, they did their very best" to ensure a peaceful and dignified passing. This demonstrates a deep level of empathy and support during sensitive times.
• Even when "busy and overworked," the staff and doctors consistently "take the time needed with you and your pet to help them live their very best, healthiest lives." This commitment to patient and client experience is a hallmark of their service.
• Testimonials often recount positive experiences with routine care, such as "took our pup there for a check up," and critical procedures, like "My GSD had her spay procedure here" and bringing a kitten for "first vet appointment, vaccines, and to get spayed," all with excellent outcomes and satisfaction.

These powerful testimonials serve as the most compelling evidence of the high standard of care and genuine dedication offered by Dr. Susan Cousins and the entire team at Hilton Veterinary Hospital, making it a highly recommended choice for pet owners in the Hilton area.