Surf City Pet Hospital

As a leading establishment within the "Pet Hospital" category, **Surf City Pet Hospital** is a highly esteemed veterinary facility serving Surf City, NC, and the surrounding communities, including Holly Ridge and Hampstead. Located at 304 Tortuga Ln, Surf City, NC 28445, and reachable at (910) 329-4700, this hospital has garnered a reputation for providing exceptional and compassionate care, consistently exceeding the expectations of pet parents.

**Surf City Pet Hospital** operates as a full-service animal hospital and surgical clinic, implying a well-equipped and modern facility designed to provide comprehensive care. The environment is likely maintained to high standards of cleanliness and organization, creating a comfortable and safe space for pets and their owners. A facility of this caliber would typically feature multiple examination rooms, a welcoming reception area, and specialized areas for diagnostics, surgery, and possibly recovery. Their emphasis on providing many services "in-house" indicates that they are equipped with advanced tools such as **digital X-ray** equipment, **ultrasound**, and an **in-house laboratory**. This commitment to in-house capabilities allows for faster diagnostic turnaround times and potentially reduces costs for clients by minimizing the need for external referrals. The availability of **laser surgery** suggests a commitment to advanced surgical techniques that can reduce pain and recovery time for pets. Furthermore, the hospital offers **boarding services for dogs (under 50 lbs) and cats**, along with **grooming services**, suggesting dedicated, comfortable spaces for these amenities. The overall environment is geared towards providing a comprehensive and efficient experience, reflecting their mission to maximize pet health and exceed client expectations.

**Surf City Pet Hospital** provides an extensive array of veterinary services, solidifying its position as a truly comprehensive "Pet Hospital" for the community. Their service philosophy is rooted in maximizing pets' health and enhancing the joy they bring to their families. Key services typically include:

• Preventative Medical Services: This foundational aspect of care encompasses thorough **comprehensive physical examinations**, tailored **vaccinations** (including core vaccines like Rabies, Canine parvovirus, Canine distemper, and Leptospirosis, as well as additional ones like Lyme disease and Bordetella), and essential **deworming**. **Microchipping** is also offered for permanent pet identification and increased chances of reunion if a pet gets lost.
• Diagnostic Services: The hospital utilizes various diagnostic tools to accurately assess pet health. These include **fecal examinations**, **Heartworm testing for dogs**, **FeLV/FIV testing for cats**, **comprehensive blood testing** (including allergy blood testing), **skin scraping**, **cytology**, **culture and sensitivity**, and **corneal staining**. The availability of **radiographs (X-rays)** further enhances their diagnostic capabilities for imaging bones and internal organs. The emphasis on in-house lab and radiology services helps reduce costs and turnaround times.
• Dentistry Services: Comprehensive **dental care** is a crucial offering. This includes **prophylactic teeth cleaning, scaling and polishing**, routine and surgical **extractions**, and **dental radiographs** for thorough oral health assessment. They also provide **dental hygiene counseling** to pet owners.
• Surgical Services: The hospital performs a range of surgical procedures in its dedicated surgical suite. This includes common procedures like **spay and neuter**, **mass excisions**, **C-sections**, and other **soft tissue surgeries**. The availability of **laser surgery** aims to reduce post-operative pain and complications.
• Counseling Services: Beyond medical treatments, they offer valuable counseling on various aspects of pet care, including **weight management**, options for **euthanasia and cremation**, **second opinions**, **parasite and flea control**, and **counseling for abnormal behavior**. They also provide guidance on **prescription and non-prescription diets** and appropriate **medications**.
• Boarding Services: For pet owners needing a safe and comfortable place for their companions, **Surf City Pet Hospital** offers **boarding for dogs (less than 50 lbs) and cats**, ensuring supervised care.
• Grooming Services: A range of grooming services are available, including **medicated and non-medicated baths, deshedding/dematting, nail trims and/or dremmels, anal gland expressions, ear cleanings, teeth brushing, and basic shaves (not breed-specific cuts)**. They also offer **sedated baths and/or shaves** for anxious pets.
• Pharmacy Services: An in-house pharmacy provides convenient access to **prescription and non-prescription medications**, **prescription diets**, and a wide variety of **flea, tick, and heartworm preventions**.

The defining characteristics of **Surf City Pet Hospital** are vividly portrayed in the glowing customer testimonials, consistently highlighting exceptional service and profound compassion. The reviews repeatedly praise the veterinary team, specifically mentioning **Dr. Wicks** and **Dr. Rudd**, as "amazing," "thorough, kind, and patient." Dr. Wicks is particularly noted for being an "absolute lifesaver" for an anxious dog, demonstrating a specialized ability to handle challenging temperaments with "gentleness and attention." Her swift action in arranging immediate surgery for a newly discovered tumor in a senior dog ("Beef") further exemplifies her dedication and expertise. Dr. Rudd is commended for her thoroughness and patience in addressing concerns about a beloved senior German Shepherd, reinforcing the hospital's commitment to personalized care.

The consistent feedback of the staff going "above and beyond" and showing "dedication and compassion" truly distinguishes this practice. Clients feel that their pets receive the "highest quality care" and are treated "like a child" or "beloved family members." The high level of client satisfaction, particularly from a "dog mom who tends to err on the side of caution," suggests a veterinary team that not only provides excellent medical care but also prioritizes client education and reassurance, taking the time to answer "many questions." The positive emotional connection forged between the veterinary team and pet owners is a significant feature, fostering trust and loyalty, as indicated by one client finding their "furever VET Office."

The hospital also features convenient operating hours, being open Monday-Wednesday and Friday from 8:00 am-6:00 pm, and Saturdays from 9:00 am-2:00 pm, with Thursdays and Sundays closed. This schedule provides flexibility for busy pet owners. Additionally, the availability of an **app for clients** (Surf City Pet Hospital on Google Play and Apple App Store) allows for easy communication, appointment requests, medication/food requests, service/vaccination reminders, and notifications about promotions, lost pets, and recalls, further enhancing client convenience and engagement.

**Surf City Pet Hospital** actively promotes its comprehensive services by emphasizing its dedication to providing high-quality, compassionate veterinary care. Their official website serves as a central hub, detailing their extensive medical, surgical, dental, boarding, and grooming services, along with introducing their highly skilled and caring veterinary team. They actively highlight their unique value proposition of offering many services "in-house," which is promoted as a way to reduce costs for clients by minimizing the need for external referrals and providing added convenience.

The hospital runs various **"Specials"** which are often updated on their website. These promotions aim to offer savings on services and products as a "thank you" to their patients and clients for their loyalty. Clients are encouraged to check the specials page regularly and present offers via printout or phone. This strategy demonstrates their appreciation for their community and incentivizes regular visits. The availability of their dedicated app also acts as a promotional tool, keeping clients informed about hospital promotions, lost pets, and recalled pet foods. They are committed to accepting various payment options, including Cash, Visa, Mastercard, Discover, American Express, **Care Credit**, and **Scratch Pay**, making veterinary care more financially accessible for clients. Their mission to "enhance the experience of the love our pets provide us by maximizing their health" and exceeding "client's expectations" is central to their promotional messaging. By consistently delivering high-quality, compassionate care, as evidenced by numerous positive testimonials, **Surf City Pet Hospital** establishes itself as an invaluable "Pet Hospital" and a trusted partner for pet parents in the Surf City, NC region.