Sumner Veterinary Hospital

This a very personal review that I been putting off since 2022 because I had to have a clear mind before I had the strength to type this review. I brought my boy Fievel to this ER after he was attacked by a big dog, by the time we arrive to this place Fievel was falling unconscious and it was a very desperate situation. The staff was friendly and welcoming at first, but as I nurse myself I noticed that they were not putting a sense of urgency to the situation of my dog until the payment for his care was established, Fievel needed his intestine repaired as they were herniated. The whole process was taking longer than it could be deemed safe, the longer the response took, would determine how much of the intestine could be save as the longer it took the more intestine tissue would die off. I was focused on Fievel well-being that I was not giving any push back I just wanted them to hurry and start operating, we set the payment, and I was told to go home. Next day I got in contact with the Vet which they said the surgery was a success I went to visit Fievel next day his tail was waging he was happy to see me of course and as expect after surgery he was in pain but seemed I did not have nothing to worry about. On the 2nd day I picked up Fievel to take him home, he was happy but still in pain as expect during the recovery process, he had a tube for drainage which was not secreting anything that I could visibly see, on the 5th day after the surgery I took him back to the vet to remove the drainage and that day he was very happy his tongue was out and his personality was coming through which I was thrilled about. I followed all vet instructions, Fievel had a normal BM he did not struggle no blood in the stool everything seemed fine, next day in the morning Fievel woke up with a small bump around the abdomen area, I immediately took him back to them, they seemed not concerned about it and sent me back home with him and told me to monitor him. I went back to work and I kept getting pictures from my niece telling me his bump was getting bigger, I started using the text service and they were not getting back to me so I called them they said that they were not concern, and that at the moment they were only taking emergencies cause they were full, so I said so at what point you determine that this is an emergency?, and from there on I did not received any replies from them, so I proceeded to call them to which I did not get an answer or call back, I decided to go there and by the time I got  there the bump has tripled in size, At this time Fievel was still alert but was not looking good, They took him back, and I was discussing with the Vet and I stated that I believe this was something that had to do with the drainage as I never saw anything draining out and after it was remove something must to happen, they did not want to take any responsibility and wanted to charge me another 5g to operate again, at this point I already had paid 7g and I could not afford this other charge, and I was feeling the pressure because at this point Fievel was septic and has lose consciousness. With the sadness in my heart, I had to put my little buddy down and it's a pain that still haunting me till this day. I believe this could have been prevented and they should have taken responsibility and for this I cannot with the goodness of my heart recommend this place. ( About the pictures and video, first two shows when Fievel was a puppy and how he looked before the surgery, the 3rd picture to the 7th picture shows the bump formed after the removal of the tubing and ny attempt of contact them using the texting service number provided to me to contact them for follow ups after the procedure which also shows they ever replied back to me, 8th pic through 10th shows next day after the surgery when I went to visit him and the final video shows how happy Fievel was looking while we were at the Sumner Veterinary Hospital the day right before he was about to get the drainage tube removed )

Had the misfortune of having to bring in my 14 year old cat Misty to ultimately be put down last week when she became very ill, very suddenly. It was a very sad day for our family but I’m so grateful for the staff that helped us, especially Dr. Nick Larson. Dr. Nick was so kind and thoughtful in how he talked to me and my partner about Misty’s condition and what our options were. He didn’t try to push for any unnecessary tests or promise us any miracle surgeries, instead he was very realistic about what all the possibilities were and gave us the space to come to our decision and gave us as much time as we needed to say our goodbyes. It was devastating to have to say goodbye to Misty but Dr. Nick and the staff worked to make our experience as comfortable as possible and I won’t forget how kind they were to us during a really difficult process.

We have tried all the local vets and groomers in our town and started to look into others for quality. We all have been there hoping to get what you pay for with your pet's care. We happily drive 45 minutes in non-rush hour traffic for Sumner Vetrinary Hospital. DR. K is very kind and clearly communicates what is going on with your dog or it's needs. The office staff are very helpful and caring. The Groomers are the best in the state! I won't tell you our groomer, Rob's name just because he is the best and I do not want him to get so busy I can't get our two fur babies and one unicorn booked with him. But every time he grooms our babies I try to let the whole place know he deserves a raise and a two week vacation. Sumner Vet is worth the money, worth the drive, and worth it your furbabies.

Kind and knowledgeable staff are thorough and keep you informed of your pets status. “Rocky was treated with care by the staff. I would recommend giving this veterinary hospital a try for your pet’s next appointment. The pricing was surprisingly low, with options. Great place! Rocky says thank you!!

Our dog Rico ate a plastic lid. He threw up one half of it but the other half lodged in his intestine. He had surgery the same day we brought him in. They successfully removed the piece of plastic, Rico spent one night in the hospital and was back to himself by the time we picked him up the next day. He unfortunately developed an abscess at his surgery site a few days later because our other dogs managed to lick his abdomen so we ended up taking him back for IV antibiotics and to have a drain placed. This time we made sure to keep the dogs separated and his wound healed very well. He had his drain removed and he's back to his bouncy self. Thank you to the supportive staff, to Dr. Millard who performed the surgery, and to Dr. Butler who watched Rico overnight.