Sugar Grove Animal Hospital: Beisinger Richard DVM

Absolutely incredible service, caring and friendly staff, good prices and I love that they have an app and that their documentation is so easy to use when reporting your pets visits to your preferred brand of pet insurance. They’ve been nothing short of fantastic for our golden retriever!!!

Our Maxie passed away Easter Sunday. He was beautiful black labor doodle. We kept him at home til Monday morning. I called Sugar Grove and spoke with a very nice lady and explained our situation that morning and that we’d like to have him cremated. I also asked if she would let our regular vet know that Maxie had passed away as we only saw a certain vet with our boys. She said she would. Our vet was not in the office that day. She let me know that we could bring him in and someone would meet us in the front to help carry him in as he is 72 lbs. We get there, I call and let them know we were out front and again asked if someone could help us. This was a different girl on the line, the first thing out of her mouth was and I quote “Did you pay yet?” I said to this insensitive ding dong, “My dog just died and your asking me about money!!!” Now mind u we have two dogs n we’ve been coming there with our boys for almost 13 years since they were both puppies. I was so upset and devastated my Max has passed so suddenly and that’s what I get on the other end of the phone. I didn’t know money was their priority over my pet passing away. We’ve never been treated like that in all the time we’ve been going there. Oh and I call today Tuesday to ask if the message had gotten to our vet and I was told there was no message for her from me left for her. And again was I going to pay when I picked up Max’s ashes???? AGAIN, money! We have had many dealings with their office and NEVER EVER not paid our bill there!!!!!!! Oh and this was yet another girl that I spoke with. I’m just so sad that we have been treated this way in our darkest hour. I’ve been crying for three days…. Such a disappointment they have been. And my vet doesn’t even know this has transpired. So heartbreaking upon heartbreak of loosing a so so loved pet.

VCA Sugargrove Animal hospital is wonderful for medical care for your pet. They are caring, thoughtful and gentle. Dr Lothery and her staff are awesome! She is one of the main reasons our cocker spaniel is still alive today. She removed a growth on his back leg and was able to conserve muscle loss. Through further treatment, we are happy to say he is leading a normal life and is a cancer free. Thank you so much Dr Lothery! You are the best.

They've been my vets for over 25 yrs for a reason. I like that they are part of the VCA group of practices. There's places that are cheaper for sure, but often they don't offer the same level of services. They do offer a "Care Club" that gives U 2 exams a year. & certain services are included. Go to their website for specifics. When my Aunt moved here she asked me about a vet for her dog. She started using them also & joined the Care Club when it started. I have always been comfortable & trusting in their care. There's nothing they can't do diagnostically, unless it leads to requiring a specialist. They even do several types of general surgery. On that OR note: there's been one instance where I was VERY unhappy w the care my pet received and that vet is gone! Overall, they do seem to have quite a bit of turnover of vets. When I asked abt this I was told that mostly it was bc they wanted to specialize in specific areas after gaining general care experience. I know this to be true in the case of at least three, one retired.

They are very upfront about the health of your pets and knowledgeable about a lot of issues you might have with certain breeds. They genuinely care about my pets and try to work with me on the cost of their care when needed.