
Stone Ridge Veterinary Hospital
Pet HospitalNew YorkMonroe CountyRochesterCenter Place Drive
550 Center Pl Dr, Rochester, NY 14615, USA
4.0
Thank you so much Stone Ridge Veterinary Hospital for wasting so much of my parent's time & money! Tiny, my parent's cane corso started visiting your office shortly after we brought him home in September of 2023. Since then, he has had multiple health issues. When his elbows continuously kept swelling with fluid for weeks, you couldn't figure out why but to keep draining them. When I had to rush him to the ER because he wasn't moving, was lethargic, and his front legs were so SWOLLEN that he couldn't get up. At Stoney Pointe Animal Health Centre, it took less than 24 hours to figure out what was wrong. It was cellulitis. His elbows have not swelled since. Cellulitis is dangerous for dogs when not treated, but you just wanted to keep draining them despite the "tests" you claim were done, but still had NO answer to what it could be. My parents trusted your office because all three dogs prior were healthy and passed due to age. There was never a concern. Despite all of the "tests" you have done, including blood draws, panels, ultrasounds, etc somehow you missed that Tiny has GI lymphoma. He has been throwing up every meal for the majority of his life, but somehow you missed this. My mom stayed for a few small reasons. Tiny loved his doctor despite being smaller & weighing less than him, the vet techs always showed so much excitement & love for Tiny when he walked in the door. It was close to home, which made it easier for her to get Tiny help as she needed eye surgery before. How this was missed, is beyond me. Tiny had an ultrasound on Monday. It is now Thursday and we have results. Results that never came from your office, despite seeing him since fall of 2023. Pet care is far from cheap, and clearly, you saw that my parents cared about their dogs enough to want to figure out what was wrong. Thrive Pet Healthcare saw dollar signs, meanwhile, my parents saw their puppy never get better. Which is ultimately why my mother switched Tiny to a vet that saw a sick dog and actually cared to figure out what was wrong. Do not go to this office. Do not go to any office that has been taken over by Thrive or even affiliated with them. You owe my parents their money back, but even more, you owe them a damn apology. For now, we are going to make these the happiest & most comfortable next few months for our Tiny as his cancer progresses. There is no cure for it as the life expectancy and chance of it coming back is not good.
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Overview
- (585) 227-4990
- www.thrivepetcare.com
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Welcome to Stone Ridge Veterinary Hospital
Stone Ridge Veterinary Hospital, located at 550 Center Pl Dr, Rochester, NY 14615, USA, operates as a local pet hospital dedicated to providing veterinary care. For inquiries or appointments, they can be reached at (585) 227-4990 or via mobile at +1 585-227-4990.
As a “Pet Hospital” category platform, Stone Ridge Veterinary Hospital offers a range of services and goods for sale aimed at maintaining the health and well-being of companion animals. This typically encompasses comprehensive medical, surgical, and dental care, along with preventative services and diagnostics. The environment of a pet hospital like Stone Ridge would generally be designed to be welcoming and functional, with dedicated areas for examinations, treatments, surgery, and possibly boarding. The goal is to create a setting that is as comfortable as possible for pets and their owners, while also being equipped for advanced medical procedures.
Services commonly offered by such veterinary facilities include routine wellness exams, vaccinations, parasite prevention, and microchipping. Diagnostic capabilities often involve in-house laboratory testing for blood work, urinalysis, and fecal analysis, as well as imaging services like X-rays and ultrasounds. Surgical services would range from routine spays and neuters to more complex soft tissue and orthopedic procedures. Dental care, including cleanings, extractions, and oral surgery, is also a crucial component of comprehensive pet health offered by veterinary hospitals. Additionally, many pet hospitals provide pharmacy services, offering prescription medications, specialized diets, and various pet care products. Nutritional counseling and behavioral advice are often integrated into their offerings, supporting pet owners in managing their animals' overall health.
Regarding features, a modern veterinary hospital typically prides itself on having a team of experienced veterinarians and certified veterinary technicians. The facility itself would likely be equipped with up-to-date medical technology to support accurate diagnoses and effective treatments. Client education is often a key feature, with staff taking the time to explain diagnoses, treatment plans, and preventative measures to pet owners. Emergency services, whether in-house or through referral to a 24-hour emergency clinic, are also an important feature for addressing critical situations. The convenience of location and accessibility for pet owners is also a significant consideration, and Stone Ridge Veterinary Hospital’s address in Rochester, NY, would serve its local community.
Based on customer reviews, the perception of Stone Ridge Veterinary Hospital varies. One detailed account from a customer describes a negative experience with their Cane Corso, Tiny, highlighting concerns about misdiagnosis and ongoing health issues. This customer alleges that the hospital failed to correctly identify cellulitis and later, GI lymphoma, despite numerous tests. The reviewer expresses frustration over wasted time and money, suggesting that more accurate diagnoses were made elsewhere, specifically at Stoney Pointe Animal Health Centre and another vet associated with Thrive Pet Healthcare. The customer praises the affection shown by vet techs and Tiny's bond with his doctor, as well as the hospital's convenient location, but ultimately advises against using the office due to their perceived lack of effective diagnosis and their affiliation with Thrive Pet Healthcare, which the reviewer believes prioritizes profit over patient care. This customer's experience culminates in the tragic diagnosis of incurable GI lymphoma for Tiny, leading to a focus on palliative care for the remaining months of the dog's life.
Conversely, another customer provides a highly positive review, stating they have been taking their "fur babies" to Stone Ridge for two years and are very satisfied with the care received. This individual commends the hospital for treating both senior dogs and puppies with respect and compassion, and praises the doctors and front staff as being "very nice and knowledgeable." This reviewer strongly recommends Stone Ridge Veterinary Hospital for animal care needs, indicating a positive and trustworthy experience.
Promotional information, while not explicitly provided beyond the name and contact details, would typically emphasize the hospital's commitment to animal welfare, the expertise of its staff, and the range of services offered. This might include promotions for new patient welcome packages, discounted first-time wellness exams, or seasonal vaccination clinics. They might also highlight any specialized services, advanced equipment, or unique approaches to pet care they offer. Given the contrasting customer feedback, any promotional efforts would likely aim to showcase positive aspects of their patient care and expertise, perhaps featuring testimonials from satisfied clients or highlighting specific success stories in treating complex cases. However, without direct promotional materials, this remains speculative.
In summary, Stone Ridge Veterinary Hospital in Rochester, NY, functions as a full-service pet hospital. Its environment is designed to accommodate various veterinary needs, and its services cover a broad spectrum of medical care, from preventative measures to complex surgeries and diagnostics. The facility aims to offer comprehensive care, supported by a team of veterinary professionals. Customer experiences, however, reflect a divided opinion, with some praising the compassionate and knowledgeable staff and others expressing significant concerns regarding diagnostic accuracy and overall value. This duality of feedback is important for potential clients to consider when choosing a veterinary care provider for their pets.
Stone Ridge Veterinary Hospital Photos










Stone Ridge Veterinary Hospital Location
550 Center Pl Dr, Rochester, NY 14615, USA
Reviews
Thank you so much Stone Ridge Veterinary Hospital for wasting so much of my parent's time & money! Tiny, my parent's cane corso started visiting your office shortly after we brought him home in September of 2023. Since then, he has had multiple health issues. When his elbows continuously kept swelling with fluid for weeks, you couldn't figure out why but to keep draining them. When I had to rush him to the ER because he wasn't moving, was lethargic, and his front legs were so SWOLLEN that he couldn't get up. At Stoney Pointe Animal Health Centre, it took less than 24 hours to figure out what was wrong. It was cellulitis. His elbows have not swelled since. Cellulitis is dangerous for dogs when not treated, but you just wanted to keep draining them despite the "tests" you claim were done, but still had NO answer to what it could be. My parents trusted your office because all three dogs prior were healthy and passed due to age. There was never a concern. Despite all of the "tests" you have done, including blood draws, panels, ultrasounds, etc somehow you missed that Tiny has GI lymphoma. He has been throwing up every meal for the majority of his life, but somehow you missed this. My mom stayed for a few small reasons. Tiny loved his doctor despite being smaller & weighing less than him, the vet techs always showed so much excitement & love for Tiny when he walked in the door. It was close to home, which made it easier for her to get Tiny help as she needed eye surgery before. How this was missed, is beyond me. Tiny had an ultrasound on Monday. It is now Thursday and we have results. Results that never came from your office, despite seeing him since fall of 2023. Pet care is far from cheap, and clearly, you saw that my parents cared about their dogs enough to want to figure out what was wrong. Thrive Pet Healthcare saw dollar signs, meanwhile, my parents saw their puppy never get better. Which is ultimately why my mother switched Tiny to a vet that saw a sick dog and actually cared to figure out what was wrong. Do not go to this office. Do not go to any office that has been taken over by Thrive or even affiliated with them. You owe my parents their money back, but even more, you owe them a damn apology. For now, we are going to make these the happiest & most comfortable next few months for our Tiny as his cancer progresses. There is no cure for it as the life expectancy and chance of it coming back is not good.
Apr 03, 2025 · Brittany FrankI've been taking my fur babies to Stone Ridge for the last two years and I couldn't be happier with the care that they have shown to us. From my senior dogs to my puppies they have all been treated with respect and compassion. The doctors and the front staff are very nice and knowledgeable, highly recommend them for your animal needs.
Sep 13, 2024 · amber pickettI went to this vet because it was in my town and I was a new first time dog owner. My dog started having issues with lethargy and accidents after 4 years so naturally I took him to the vet for answers. This began a two year journey of watching my dog get sicker and sicker, multiple blood panels, thousands of dollars to just be told nothing was wrong. My dog lost all of his hair and I had more or less accepted that he would likely not be around for very long. I took him in again not knowing what else to do. A visiting doctor took one look at him and knew it was his thyroid. Got him on meds and he was completely fine. This vet will squeeze as much money from you as possible and will smile in your face as you continue to leave with a sick dog just to make sure you keep coming back. I am in the process of trying to establish a new vet and because I asked for the vet records they refuse to approve the chewy prescription food. Thank god I have a new vet appointment in two days. This vet clinic does nothing but drain your bank account. DO NOT TRUST THEM. The worst decision I made was staying here as long as I did. They should be ASHAMED of themselves.
Apr 16, 2025 · Casey JanneckThrough the years They have always made time for my pets when in desperate need. They have always been there for me. They took very good care of my little buddy.
Feb 05, 2025 · Jas C.Jennifer L. was compassionate and professional 5 stars ⭐ ⭐ ⭐ ⭐ ⭐ A few of the girls at the front desk were nice, just didn't have much interaction with them due to the circumstances we were there for. The vet, didn't get her name... but minimal interaction with her
Mar 28, 2025 · BiancaPet Hospital

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