
Stillwaters Veterinary Care- End of Life Services
Pet HospitalNew YorkOnondaga CountySyracuseVelasko Road
5108 Velasko Rd Suite 1003, Syracuse, NY 13215, USA
5.0
Dr. MALLARD was the most compassionate peaceful lady who helped my wonderful dog Leah cross to Rainbow Bridge. It was absolutely beautiful in my yard with afire going. Thank you for making this so beautiful. Would recommend 10 out of 10. Sincerely Robin T. Sparky has now joined Lovely Leah at the Rainbow 馃寛. Sparky was my sister's Amy's dog. We also have sent Louie our brothers dog to the bridge. May they all play together.
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- stillwatersvetcare.com
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Welcome to Stillwaters Veterinary Care- End of Life Services
Welcome to Stillwaters Veterinary Care - End of Life Services, a specialized Pet Hospital located at 5108 Velasko Rd Suite 1003, Syracuse, NY 13215, USA. We understand that saying goodbye to a beloved pet is one of the most difficult experiences a pet owner can face. At Stillwaters Veterinary Care, our dedicated team, including compassionate professionals like Dr. Mallard and Dr. Otis, along with caring staff members Kimberly and Marissa, is committed to providing the most peaceful, dignified, and empathetic end-of-life care for your cherished animal companion. We focus exclusively on end-of-life services, ensuring that both you and your pet are treated with the utmost sensitivity and respect during this challenging time. Our goal is to make this difficult transition as gentle and comfortable as possible, honoring the bond you shared with your pet.
The environment at Stillwaters Veterinary Care is specifically designed to provide comfort and tranquility during your visit. One heartfelt review describes a "nice cozy little room, with a dog bed, and some furniture," emphasizing their commitment to ensuring the pet's comfort throughout their stay. This suggests a home-like and peaceful setting, far removed from the often sterile atmosphere of a traditional veterinary clinic. The provision of a dog bed indicates a focus on making your pet feel as relaxed and secure as possible. The availability of furniture suggests a comfortable space for you to spend precious final moments with your beloved companion. Stillwaters Veterinary Care appears to prioritize creating a serene and supportive environment where you can say goodbye in a calm and personal way.
As a specialized Pet Hospital focusing on End of Life Services, Stillwaters Veterinary Care offers a range of compassionate services tailored to the unique needs of pets and their owners during this sensitive time. Based on the overwhelmingly positive reviews, these services include:
- In-Office Euthanasia: Providing a peaceful and dignified passing for your pet in a comfortable and supportive clinical setting. The staff takes great care to ensure your pet is as relaxed as possible throughout the process, allowing you to stay with them until their final breath.
- Home Euthanasia: Recognizing the desire for some pet owners to say goodbye in the familiar surroundings of their own home, Stillwaters Veterinary Care offers at-home euthanasia services. This allows your pet to remain in their comfortable environment, surrounded by the love of their family, during their final moments. One review specifically mentions a "beautiful" experience in the owner's yard.
- Pre-Euthanasia Consultation: The team takes the time to discuss your pet's condition, answer your questions, and explain the euthanasia process in detail. Dr. Otis is mentioned calling beforehand to discuss the situation and what to expect, demonstrating clear communication and preparation.
- Compassionate and Empathetic Staff: Multiple reviews highlight the exceptional compassion and empathy of the staff, including Kimberly who quickly returned a call and addressed concerns, and Marissa (the nurse) who greeted the family, ensured Bella's comfort, and explained everything thoroughly. The entire team is described as understanding the difficulty of the situation and going above and beyond to support pet owners.
- Comfort-Focused Care: Ensuring the pet's comfort is a top priority. The provision of a dog bed and the reassurance that owners can stay throughout the process demonstrate a commitment to a gentle and stress-free experience for the animal.
- Aftercare Arrangements: Stillwaters Veterinary Care assists with aftercare arrangements, including cremation services. They handle the process with care and respect for your pet.
- Timely Communication: Following the cremation, the clinic provides timely updates regarding the return of your pet's ashes. One review notes a call within a week, indicating efficient and considerate service.
- Personalized Arrangements: The clinic demonstrates flexibility in making arrangements for the pick-up of your pet's ashes, accommodating the owner's needs during a difficult time.
The standout features of Stillwaters Veterinary Care - End of Life Services are their unwavering compassion, profound empathy, and dedication to providing a peaceful and dignified passing for beloved pets. The consistent praise for the staff, including Dr. Mallard, Dr. Otis, Kimberly, and Marissa, highlights their exceptional ability to handle extremely sensitive situations with grace and understanding. The option for both in-office and at-home euthanasia provides flexibility to meet the individual needs and preferences of pet owners. The focus on the pet's comfort, the thorough communication throughout the process, and the support offered to grieving owners truly set Stillwaters Veterinary Care apart. Their commitment extends beyond the euthanasia itself to include respectful aftercare and timely communication, demonstrating a comprehensive approach to end-of-life care.
Currently, specific promotional information for Stillwaters Veterinary Care - End of Life Services is not available online. Given the specialized nature of their services, traditional promotions might not be as common. However, they appear to prioritize providing transparent and reasonable pricing, as indicated by a reviewer who found other options "extremely pricey" in comparison. To inquire about the cost of their services, including in-office and at-home euthanasia, as well as cremation options, it is best to contact them directly by phone at (315) 414-8598 or +1 315-414-8598. Their compassionate staff will be able to provide you with detailed information about their pricing and help you understand the options available.
The heartfelt testimonials from pet owners who have utilized the services of Stillwaters Veterinary Care speak volumes about the exceptional care and support they provide. The experiences shared highlight the compassion of Dr. Mallard during an at-home euthanasia and the incredible support offered by the entire staff during an in-office procedure. The recurring themes of empathy, comfort, clear communication, and going above and beyond for both the pet and the owner underscore the clinic's commitment to providing truly compassionate end-of-life care. These personal accounts serve as a powerful testament to the quality and sensitivity you can expect from Stillwaters Veterinary Care during one of the most challenging times.
In conclusion, Stillwaters Veterinary Care - End of Life Services in Syracuse, NY, is a specialized Pet Hospital dedicated to providing compassionate, peaceful, and dignified end-of-life care for your beloved pets. With a dedicated team known for their empathy and professionalism, including Dr. Mallard, Dr. Otis, Kimberly, and Marissa, they offer both in-office and at-home euthanasia services tailored to your needs. Their focus on creating a comfortable environment for your pet, providing thorough communication, and offering respectful aftercare distinguishes them as a trusted resource during this difficult time. While specific promotions are not listed online, their pricing is noted as reasonable. If you are facing the heartbreaking decision of saying goodbye to your pet, we highly recommend contacting Stillwaters Veterinary Care - End of Life Services for compassionate and supportive care.
Stillwaters Veterinary Care- End of Life Services Photos










Stillwaters Veterinary Care- End of Life Services Location
5108 Velasko Rd Suite 1003, Syracuse, NY 13215, USA
Reviews
Dr. MALLARD was the most compassionate peaceful lady who helped my wonderful dog Leah cross to Rainbow Bridge. It was absolutely beautiful in my yard with afire going. Thank you for making this so beautiful. Would recommend 10 out of 10. Sincerely Robin T. Sparky has now joined Lovely Leah at the Rainbow 馃寛. Sparky was my sister's Amy's dog. We also have sent Louie our brothers dog to the bridge. May they all play together.
Mar 12, 2025 路 Robin TeeterI don't even know where to begin. The staff at Stillwater Vet is absolutely amazing. They truly know how to handle an extremely difficult situation for pets owners. My husband and I thought we had more time with our 12 year pit. But unfortunately on December 19th our sweet Bella was not doing well and we had to make that painful decision that we had to put her down. My husband made a few calls, as well as myself. Looking to see if there was any where close that would be able to help. A few places said they could, but they were extremely pricey. When I first contacted Stillwater, I had to leave a message. Kimberly quickly to return my call and address our concerns that we had. She offered a home appointment and some in office appointments for us. We choose in office. Before arriving for our appointment Dr Otis gave me a call to discuss what was going on with Bella and to go over what to expect when we arrive. Upon arriving Marissa (our nurse) greeted us and took us we to a nice cozy little room, with a dog bed, and some furniture. She told us that they wanted to ensure that Bella was comfortable the whole time we were there. Bella was able to get comfortable. Once Marissa noticed that Bella was comfortable she explained everything in detail on what she was going to do. My husband was concerned that we had to leave during the process. But Marissa reassured him that we didn't have to leave, that we could stay with her the whole time. Marissa took great care of our Bella girl. She made sure that she stayed completely comfortable the whole time before her final breathe. We chose to have her cremated and returned to us. They took such good care of our sweet girl in her final time, and made should a hard time a little easier for mom and dad, especially around this holiday time. They told us it could take a couple weeks to get her ashes back. But they called me within a week that she was ready for us to pick up. They made arrangements for me to pick her up. Our sweet girl is back home. Everyone had Stillwater are so compassionate, empathetic, intentive to your concerns/needs. I would without a doubt recommend them to any pet owner who has to make that difficult decision. They truly go above and beyond, for the pets and their homeowners.
Dec 28, 2024 路 Aimee BachmanThis was one of the best moves we ever made at the last day of our beloved dog. Very peaceful -and compassionate. Our Diesel went to the other side in the comfort of our living room. The vet tech was knowledgeable and had such a calm demeanor. Our pets who are our family should not end their life walking in to a cold veterinary office on a cold hard table.
Apr 11, 2025 路 Robert MurphyWe had Stillwaters come to our home today to help our 140 lb gentle giant NYLA cross the Rainbow bridge.Although it was horrible for us,it was absolutely the best decision for our baby! The tech Mya was very gentle and accommodating to all our needs.We had to euthanize our last dog at the vets office and it was not a positive experience for us or our dog.So glad we chose Stillwater and will highly recommend them.What a difference to have it done in our home! You helped to ease our grief! Nyla and our family thank you
Apr 11, 2025 路 Robin WilliamsStillwater enabled us to say goodbye to our family dog in the most peaceful way possible. We are grateful for the kindness and assistance through one of the most difficult experiences of our lives. They were excellent with communication and professionalism. I would highly recommend them to anyone in need of this service.
Apr 22, 2025 路 Natasha FalterPet Hospital

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