Southwest Virginia Veterinary Services

For pet owners in Lebanon, Virginia, and the surrounding Southwest Virginia region, Southwest Virginia Veterinary Services (SVVS) stands as a deeply trusted and highly recommended "Pet Hospital." Established in 1975 by Drs. Bayard and Margaret (Peggy) Rucker, and now located at 309 Overlook Dr, Lebanon, VA 24266, SVVS has a long-standing history of providing compassionate and high-quality veterinary care for dogs and cats. Their commitment to treating every pet as if it were their own, and every client as family, forms the core of their practice.

The environment at Southwest Virginia Veterinary Services is consistently described as welcoming, friendly, and well-maintained. The hospital, originally built in 1985 and expanded/remodeled in 2008-2009, features a clean and state-of-the-art facility designed to cater to various pet needs. They aim to create an atmosphere where pets, like "Willow" in a customer review, actually "LOVES going to the Southwest Virginia Veterinary Services office. She has to 'go say Hi' to all of the staff every time we go." This speaks volumes about the positive and comforting environment they cultivate. Their mission statement emphasizes compassion, respect, love, integrity, and education, which are evident in the interactions described by clients. The hospital provides various areas to meet the needs of pets and their owners, including a full retail area. While a specific virtual tour is available on their website, highlighting examination rooms and recovery areas, the overall impression is one of a professional yet deeply caring space.

Southwest Virginia Veterinary Services offers a comprehensive range of services, truly operating as a full-service "Pet Hospital." Their offerings are designed to provide complete medical, surgical, and preventative care for feline and canine companions. Key services include:

• General Medical Care: This encompasses routine wellness exams, vaccinations, parasite control, and diagnosis and treatment of various illnesses and injuries. They emphasize preventative care to ensure a long and healthy life for pets.
• Emergency Care: A crucial feature of SVVS is their provision of 24-hour emergency care, 7 days a week, ensuring that pets can receive critical attention when situations arise outside of normal business hours. This offers immense peace of mind to pet owners.
• Surgical Services: Equipped with a state-of-the-art surgical suite, they perform a wide variety of surgical procedures, including general soft tissue surgeries and more advanced procedures like laparoscopy for both dogs and cats.
• Diagnostic Imaging: Utilizing modern technology, SVVS provides on-site radiography (X-rays) and ultrasonography for accurate and timely diagnoses. They also conduct extensive lab work (blood, urine, fecal tests) in-house.
• Dental Care: Comprehensive dental services are available, including cleaning, polishing, extractions, and other necessary procedures to maintain oral health.
• Pharmacy: An on-site pharmacy ensures convenient access to necessary medications, supplements, and therapeutic diets. They also provide detailed instructions on medication administration.
• Boarding: Offering a safe, clean, and supervised environment for pets while owners are away, with high standards of care and cleanliness. Medical boarding with intensive care is also available for severely ill or injured patients.
• Grooming: Professional grooming services are provided, contributing to the overall health and well-being of pets.
• Puppy Socialization: Programs designed to help young puppies develop good social skills and confidence.
• End-of-Life/Palliative Care: They provide compassionate support and care during difficult times, including euthanasia services, making the process as peaceful and easy as possible for both pets and their grieving families, as deeply appreciated by one customer.
• Behavior Consultations: Assisting owners with various behavioral issues in their pets.

The defining features of Southwest Virginia Veterinary Services are consistently highlighted in customer testimonials, painting a picture of a practice deeply committed to its patients and clients. A paramount feature is their exceptional compassion and empathy, particularly evident during challenging times. One review emotionally recounts, "We recently had to put down one of our dogs, and when I tell you, they were the most compassionate and caring people through the process. It was the hardest thing we ever had to do, and I could not tell how appreciative we were for them. They made the process as easy as possible. I will be forever grateful to them. Highly recommend them." This level of support during a difficult time speaks volumes about their core values.

Another key feature is the dedication and knowledge of the veterinary team. Clients praise the veterinarians and vet techs for treating pets "as if she was their own, giving her the utmost care." They also emphasize the team's commitment to client education: "They also take the time to ensure that we understand everything about why particular procedure(s) and/or test(s) are recommended, as well as, the outcome of those same test(s) and procedure(s). This same care is used with prescribing and/or giving meds, ensuring that we understand when, why and how to give said meds." This proactive communication fosters trust and empowers pet owners to make informed decisions. Their status as an AAHA (American Animal Hospital Association) accredited facility is also a significant feature, indicating that they meet the highest standards of veterinary excellence in areas such as patient care, diagnostics, pharmacy, and facility management. The availability of 24-hour emergency care further distinguishes them, providing a vital service to the community.

From a promotional standpoint, Southwest Virginia Veterinary Services offers various incentives and programs aimed at client satisfaction and affordability. These include:

• Rewards Cards: They offer a "Boarding Rewards Card" where after 5 nights, clients get a night of free boarding, along with 10% off professional services while boarding. There's also a "Grooming Rewards Card" where purchasing 10 grooming services earns one free.
• Senior Citizen Discount: A 10% discount on professional services is available for senior citizens.
• Military Discount: A 10% discount on professional services is offered to military personnel.
• Client Rewards Card: For visits totaling $100 or more, clients receive a "paw print." After collecting 10 paw prints, a $100 credit is applied to their account.
• Zoetis Pet Care Rewards: They participate in this program, allowing clients to earn rewards on qualifying Zoetis products.
• Competitive Billing and Assistance: As one reviewer noted, "Their billing is competitive and they will try to help you find any discounts or offers that are available to help you. Their prices may be a little higher than the next place, but those prices are EARNED and the quality of services received are worth EVERY PENNY." This highlights their commitment to value and willingness to assist clients with financial options.
• Acceptance of CareCredit and Scratchpay: These financing solutions provide flexibility for managing veterinary expenses.

To learn more about current promotions, specific service details, or to schedule an appointment, pet owners can contact Southwest Virginia Veterinary Services at (276) 265-8183 or +1 276-265-8183. Their standard business hours are Monday through Friday from 8:30 AM to 5:00 PM. For emergencies, the 24-hour phone line is the primary contact.

In conclusion, Southwest Virginia Veterinary Services stands as an exemplary "Pet Hospital" in Lebanon, VA. Its foundation of compassion, combined with a comprehensive range of state-of-the-art medical, surgical, and preventative services, sets it apart. The consistent praise for their dedicated and knowledgeable team, commitment to client education, 24-hour emergency care, and various loyalty programs makes them a highly recommended and invaluable resource for the long-term health and well-being of beloved animal companions in the region.