Southern Pines Equine Associates

Welcome to the introduction of Southern Pines Equine Associates, a veterinary practice located at 635 Valley View Rd, Southern Pines, NC 28387, USA. Operating within the Pet Hospital category, Southern Pines Equine Associates specializes in equine care, offering services tailored to the health and well-being of horses. They can be reached at (910) 692-8640 or their mobile number +1 910-692-8640.

The available feedback from horse owners presents contrasting views on their experiences with Southern Pines Equine Associates. One customer expressed significant disappointment following a situation where their horse became suddenly ill after closing hours. They reported a two-hour wait for the vet to arrive, by which time the horse had already passed away. Despite this, a shot was administered to the deceased animal. The subsequent bill included charges for a consultation between vets, mileage, the shot given to a dead horse, and general vet services, leading the customer to deem the charges excessive and to strongly recommend against the practice. This reviewer also mentioned a discrepancy in pricing quoted for a procedure on a donkey compared to the final bill, suggesting a potential issue with transparency in their billing practices.

Conversely, another customer offered a highly positive review, describing them as a "Great Veterinarian" and specifically praising "Dr. Tom" as "the best." This reviewer highlighted Dr. Tom's availability for ranch calls and his willingness to answer questions. They appreciated him taking the time to educate their daughter on administering basic shots and his ability to explain medical observations in an understandable way. This customer expressed gratitude for having such a "great Veterinarian working for us."

Given the focus on equine care, the environment associated with Southern Pines Equine Associates likely includes facilities and equipment suitable for treating horses. The mention of "ranch calls" by a satisfied customer suggests that they offer mobile veterinary services, bringing their expertise directly to the horses' locations. This could be a significant convenience for horse owners in the Southern Pines area. However, the negative review doesn't provide specific details about the clinic's on-site environment, focusing instead on the experience with a ranch call.

Regarding services, being an equine-focused practice, Southern Pines Equine Associates likely offers a range of veterinary services tailored to horses. Based on the reviews, these services appear to include:

• Emergency ranch calls
• General veterinary services (as indicated on the bill)
• Vaccination administration (as Dr. Tom showed a client's daughter how to do basic shots)
• Potentially surgical procedures (as implied by the donkey castration mentioned, although the outcome was disputed regarding cost)
• Consultations and advice

To obtain a comprehensive list of all the equine veterinary services they provide, it would be best to contact Southern Pines Equine Associates directly.

In terms of features, the availability of ranch calls seems to be a notable aspect, appreciated by at least one customer. The positive review also highlights Dr. Tom's approachability, his willingness to educate clients, and his clear communication style. However, the negative review raises concerns about transparency in pricing and the billing practices, particularly in emergency or after-hours situations. The significant disparity in the two customer experiences suggests that while some clients find their service excellent, others have encountered issues with costs and communication.

The provided information does not include any details about specific promotional offers or discounts that Southern Pines Equine Associates might be running. Local users interested in learning about any such promotions should contact them directly.

In summary, Southern Pines Equine Associates in Southern Pines, NC, operating within the Pet Hospital category and specializing in equine care, has received mixed feedback. While one customer highly recommends "Dr. Tom" for his expertise, availability for ranch calls, and educational approach, another customer expressed strong dissatisfaction with the after-hours emergency service, billing practices, and lack of price transparency. For local horse owners, Southern Pines Equine Associates offers the convenience of ranch calls and has at least one highly regarded veterinarian. However, potential clients may want to inquire specifically about their pricing policies, especially for emergency services and procedures, to ensure clarity and avoid unexpected costs. To learn more about their services and approach, contacting them at (910) 692-8640 or +1 910-692-8640 would be advisable.