Southern Crossing Animal Hospital

I recently had an unsatisfactory experience at this veterinary clinic, primarily due to a lack of effective communication. When presented with two testing options for my cat, both were extremely expensive. One would yield results in a few hours, while the less expensive option promised results in 24 hours, with the pancreas portion available the same day. My family had to choose the 24-hour method because it was all we could afford, even though it was still quite costly. I was assured that results would be available within 24 hours, with the pancreas test ready the same day. However, after waiting the promised 24 hours, I received no results and no calls. When I followed up, the staff member I spoke with was polite but made me feel dismissed, leaving me without any updates. At the 48-hour mark, I still hadn’t heard anything. Fortunately, my pet began to show signs of improvement during this wait. It wasn’t until I expressed my frustrations that I received a call from the doctor with the test results, roughly 50 hours after the tests were conducted. I understand my pet needed the testing, but clearer communication about the timeline would have been greatly appreciated. Knowing the actual wait time might have influenced my decision to proceed with the tests at all. The clinic made it seem like obtaining those results was a priority, emphasizing that timely information was crucial for his care. I believed that the faster we could get that information, the better we could help him. However, after they took my money, the sense of urgency seemed to evaporate. If they knew he could wait 50 hours for testing, that was not something they communicated to me. I genuinely feared for his well-being, thinking that quick results were his only hope for survival. Overall, I felt that once the clinic received my payment, my pet and I became less of a priority. A simple update, even just to inform me of delays, would have made a significant difference in my experience. While the staff was generally courteous, the doctor initially resisted my feedback, stating that results take 24-48 hours, which I was not informed of beforehand. Eventually, the doctor acknowledged that they could have handled communication better and would work on improving it in the future. They only offered us an apology, which in this day and age is more than most places probably would have provided, but I feel that offering a discount on the service or a future service might have been more appropriate. If they had offered a discount on a future service, it would have prompted me to give them another chance, and maybe the experience could have been better, leading me to believe that this was just a one-time oversight. Sadly, we will be looking for another veterinarian, as this clinic's high prices do not align with the level of service provided.

Goodness. Where to start! Southern Crossing Animal Hospital is just amazing. The entire staff are truly amazing people. Kyle is always fantastic, taking the time to listen, explain and sometimes works miracles to get us in. Dr. Taylor is absolutely amazing. Her knowledge and care is unmatched. Her heart is pure gold. She has taken care of our babies for years. She's done everything from vaccinations to very complex surgeries for us. She removed a huge tumor and liver lobe on our boy Strider, which bought us another 18 months with him. She was there when i got my best girl, Peggy Sue. She diagnosed her with diabetes and finally an adrenal tumor. She was there when my Pegs took her last breath. The entire staff was there. The techs are top notch. Knowledgeable, compassionate. Dr. Nollner has truly built a team with a culture of compassion, knowledge and pure love. If you aren't a client of Southern Crossing, you should be.

We are beyond grateful for the exceptional care our beloved dog Biscuit received from the team at Southern Crossing Animal Hospital. They provided excellent ICU care and diagnostics. The referral to a specialist was managed seamlessly. Communication was incredible, always compassionate and never rushed. They did everything they could to save our dog's life. Ultimately, we had to say goodbye to our precious dog yesterday due to an aggressive cancer for which there was no good outcome. Dr. Nollner and Katelyn supported us through the experience, and their comfort felt like family. Thank you to the entire team for everything.

These people have been a strong foundation for Memphis culture and history. Decades of the best bedside manner and care I've ever seen. They went above and beyond today to help me through a difficult situation for me and my service dog, and when I say "they" I mean the entire team rallied to find a solution to my problems and worked with me to make sure I could still get my baby looked at. They're always reliable, kind, and willing to help anyone who cares about their pets regardless of age, gender, skin tone, etc. Dr. Taylor have such big hearts and a compassionate and loving vet tech and front desk staff. I can't thank you enough for what you've done for me. It's why y'all have been my favorite vet for the entirety of my animal's life. If you have no clue where to take your pet for care, now you do.

Dr. White is amazing. She treats my boy so well and it so patient. She listens to all concerns and treats accordingly. We are very lucky to have found her and the clinic. All the staff are great. They are kind, compassionate, and eager to help. My only regret is that being a military family we will not be able to keep them as our veterinary clinic long term. I truly wish we could pack them in our pocket and take them everywhere, then I would know Hamish is getting the best care at all times. This is the most important thing to my family. Thank you for being so great!