Silverlake Animal Hospital

Pet Hospital Texas Brazoria County Pearland

10015 Broadway St Suite G, Pearland, TX 77584, USA

4.0

TL;DR: Incompetent care from Dr. Quast at Silverlake Veterinary Clinic resulted in my dog’s death. We initially chose Silverlake for my mother’s dog with recurrent skin infections and seizures. Dr. Gilbert identified a severe yeast and bacterial infection, effectively treated it, and even helped save my mom's Yorkie puppy after a poisoning incident. Her care was exceptional, so I started taking my own dogs to Silverlake. When Dr. Gilbert went on maternity leave, we were assigned to Dr. Quast, whose care I found lacking from the start. She frequently lost her train of thought, gave inaccurate information, and even misgendered my dogs. These issues made me question her attention to detail and capability. In September, my almost 3-year-old chihuahua, Chicken, was attacked by a German Shepherd. We rushed him to the emergency vet on 288, who then referred us to Silverlake. We arrived within 30 minutes of the attack. Dr. Quast took him in, claiming she administered pain relief and fluids to stabilize him. I requested blood work, X-rays, an ultrasound, and any other necessary tests, as I was willing to do anything for my dog. Quast assured me she would handle it. Throughout the day, I called for updates and was repeatedly told that Chicken was doing well. By noon, Quast texted that his blood work and X-rays were fine. When we arrived at 6 pm, I asked about the ultrasound. Quast admitted she hadn’t done it, saying she "didn't have time." Despite my concerns, she said Chicken was likely stable but suggested taking him to the 288 emergency hospital for overnight care. We paid Silverlake over $2,000. Had Quast done multiple blood analyses, she would have seen Chicken’s declining values. Had she performed the ultrasound, she would have found the internal bleeding that was missed. These critical oversights cost us precious time. At the 288 hospital, Chicken’s condition visibly worsened. His breathing was rapid, and he was unresponsive. They were unprepared for how critical he was, so we took him to an ICU in Sugarland. There, the team immediately identified that he was in shock, with a heart rate over 200 and low blood pressure—all day. Within 30 minutes, they stabilized him and had a treatment plan. Before I left, Chicken lifted his head, put it in my hands, and closed his eyes—I didn't know it then but now I have to believe it was a final goodbye. Not long after we got home, the ICU called. Chicken had stopped breathing, and despite their best efforts, they couldn’t revive him. I was devastated. My husband asked the ICU vet how this could happen when we were told he was stable all day. The vet said, "Based on his records, it seems he had ineffective care throughout the day. This put him behind a curve he couldn’t overcome." In other words, Dr. Quast’s negligence and failure to conduct the necessary tests led to my dog’s death. Her lack of thorough, timely care cost me my baby. I trusted Silverlake because of Dr. Gilbert’s excellence, but Dr. Quast failed us when we needed her most. This experience has left me heartbroken, and I want others to be aware of the risks of entrusting their pets to her care.

Nitzanah C

Overview

(713) 436-9400
www.pearlandvets.com

Hours

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 7:30 AM - 7:00 AM

Sunday Closed

Pet Hospital

State

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Silverlake Animal Hospital Introduce

Welcome to Silverlake Animal Hospital, a dedicated pet hospital located at 10015 Broadway St Suite G in Pearland, Texas (77584, USA). As a vital resource for local pet owners, Silverlake Animal Hospital, categorized under Pet Hospitals, strives to provide a wide array of services and goods to ensure the health and well-being of your beloved companions. You can reach us at (713) 436-9400 or +1 713-436-9400.

While specific details about the hospital's environment are not explicitly provided in the given information, reputable veterinary clinics typically prioritize creating a clean, comfortable, and welcoming atmosphere for both pets and their owners. This includes well-maintained examination rooms, comfortable waiting areas, and potentially specialized spaces for different types of animals to minimize stress. Modern veterinary hospitals often feature advanced medical equipment to aid in diagnosis and treatment.

Silverlake Animal Hospital offers a range of veterinary services to address various pet health needs. Based on the customer reviews, we can infer several key service areas:

General Wellness and Preventative Care: This likely includes routine check-ups, vaccinations, parasite prevention (such as flea, tick, and heartworm control), and nutritional counseling to help keep your pets healthy and prevent potential health issues.
Dermatology: Dr. Gilbert's successful treatment of a dog's recurrent skin infections indicates expertise in diagnosing and managing dermatological conditions in pets. This may involve identifying the underlying causes of skin issues, such as yeast and bacterial infections, and implementing appropriate treatment plans.
Emergency and Critical Care: The hospital's involvement in the care of a dog attacked by another animal suggests they offer emergency services and are equipped to handle critical situations. This includes initial stabilization, pain management, and potentially further diagnostic and surgical interventions. However, one review raises significant concerns about the effectiveness of the emergency care provided in a specific instance.
Internal Medicine: The mention of seizures and the need for blood work and ultrasounds points towards the hospital's capacity to handle internal medicine cases. This involves diagnosing and treating diseases affecting the internal organs and systems of pets.
Toxicology: Dr. Burrell and the staff's successful treatment of a dog that ingested onions highlights their knowledge and ability to manage cases of poisoning in animals. This involves identifying the toxic substance, assessing the pet's condition, and administering appropriate treatment to counteract the effects of the poison.
Diagnostic Services: The availability of blood work and X-ray services is mentioned in the reviews, indicating the hospital has in-house capabilities for these essential diagnostic procedures. These tools help veterinarians assess a pet's overall health, identify underlying medical conditions, and monitor treatment progress. The lack of a timely ultrasound in one critical case, however, was a point of concern in a customer's experience.
Surgery: While not explicitly detailed, the referral to an emergency veterinary hospital on 288 for overnight care and the subsequent transfer to an ICU in Sugarland for a critical condition suggests that Silverlake Animal Hospital may perform some surgical procedures or work in collaboration with specialized surgical centers for more complex cases.

Features of Silverlake Animal Hospital likely include a team of veterinary professionals, including veterinarians and support staff, dedicated to animal care. The positive experience with Dr. Gilbert and the entire staff in the onion ingestion case suggests a caring and concerned approach to patient well-being. However, the negative review concerning Dr. Quast raises concerns about the consistency of care and the importance of thoroughness in critical situations.

Promotional information is not directly available in the provided text. Typically, pet hospitals may offer introductory discounts for new clients, seasonal promotions for specific services (like vaccinations or dental cleanings), or wellness packages that bundle essential preventative care services at a reduced cost. To learn about any current promotions at Silverlake Animal Hospital, it is best to contact them directly via phone or visit their website if they have one.

Based on the provided customer reviews, it is essential for pet owners to consider both the positive and negative experiences shared. The positive feedback regarding Dr. Gilbert and the staff's care in certain situations indicates a potential for excellent veterinary service. Their expertise in diagnosing and treating infections and handling poisoning cases is noteworthy. The prompt and effective care provided in the case of onion ingestion demonstrates a knowledgeable and responsive team.

However, the detailed negative review regarding the care provided by Dr. Quast in a critical emergency situation raises serious concerns. The allegations of a lack of thoroughness, missed diagnostic tests (specifically the ultrasound), inaccurate information, and a perceived lack of urgency in a life-threatening situation are significant. The reviewer's conclusion that the "ineffective care" contributed to their dog's death is a serious accusation that potential clients should be aware of.

It is important to recognize that online reviews represent individual experiences and may not always reflect the overall quality of care at a veterinary hospital. However, the detailed nature of the negative review, outlining specific instances of alleged negligence and its tragic outcome, warrants careful consideration. Potential clients may wish to inquire about the qualifications and experience of the veterinarians at Silverlake Animal Hospital and perhaps seek a second opinion in critical situations.

In conclusion, Silverlake Animal Hospital in Pearland, TX, is a pet hospital offering a range of veterinary services, including wellness care, dermatology, emergency services, internal medicine, toxicology management, and diagnostic procedures. While some customers have reported positive experiences with certain veterinarians and staff members, a significant negative review highlights potential concerns regarding the thoroughness and effectiveness of care in emergency situations. Local users are encouraged to weigh all available information and consider their specific pet's needs when choosing a veterinary care provider.

Silverlake Animal Hospital Photos

Silverlake Animal Hospital Location

Silverlake Animal Hospital

10015 Broadway St Suite G, Pearland, TX 77584, USA

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Reviews

Nov 08, 2024 · Nitzanah C

Who knew that onions were toxic for dogs! I was so thankful for the expert care and concern provided by Dr. Burrell and the ENTIRE staff at Silverlake Animal Hospital. Arthur turned out to be just fine after eating a piece of onion on Thanksgiving!

Dec 01, 2024 · Cheryle Boyd-Julien

Dr Quast, front desk ladies and the vet tech were very sweet to Rue while she had her visit. She was contagious with what was likely kennel cough. It was really nice that we were able to go straight to the exam room and pay for her visit and receive a receipt while we were still in the exam room. It shows the staff keeps other clients in mind and takes measures to keep them as safe as possible so their furry friends don’t get sick.

Jan 17, 2025 · Amy Johnson

We were very impressed with the customer service. They made us feel like our giant puppy Rocco was a long time patient. Thank you all for making Rocco feel comfy before and after his surgery. We greatly appreciate at how detailed all the information was and especially y'all's friendliness.

Aug 30, 2024 · Maria Salazar

We took our 15 year old cat in for a checkup and pain injection. I asked for the labs to be drawn in the patient room, and they agreed. I was able to talk to our cat and ease his anxiety through the process. Dr. Quast examined him and answered our questions. He got his shot and we went home. The following day, Dr. Quast called with his lab results. The whole process was convenient and went smoothly. We ve been going to this clinic since it opened.

Mar 30, 2025 · Tammy Chambers