ShotVet @ PetSmart

Pet Hospital Maryland Baltimore County Owings Mills Mill Run Circle

10240 Mill Run Cir Suite #102, Owings Mills, MD 21117, USA

1.0

1. Very disorganized-They roll up behind a PetSmart in a minivan, but you won’t know that. The staff in PetSmart didn't know that, either. 2. I had to cancel one pet’s services because she was afraid of them. I had prepaid, so I had to call the office to get refunded. Spoke on the phone with Nick, who has an IQ around room temperature. “Your refund has been processed, and it will appear on your CC in 3-5 business days.” Called again 7 days later. Again spoke to Nick. “I’ve processed your refund, and you should see it in 3-5 business days.” I asked for what happened last week, and he literally said they don’t have enough staff to process refunds. As if processing a refund was not a simple mouse click and required specialist personnel…I literally lolled. I asked for something with a confirmation number or something that reflects the processed refund (because I’ve heard this before) be emailed…He sent me the original receipt with no changes reflected whatsoever. After over 2 weeks of lies and waiting on-hold, I had to get my credit card company involved to file a charge back for the $481 (yeah, this awful experience was not exactly cheap). 3. Didn't bring the heartworm meds that I purchased. I was told they would arrive in the mail in 3-5 days. Never came. 4. Gave a returning pet the initial, 1-year rabies when it should have been a 2-year vaccine. 5. You have to pay for the heartworm test if you want to get heartworm meds somewhere else, even if they never shipped what you purchased from them THAT WAS SUPPOSED TO BE BROUGHT WITH THEM TO THE SITE. Let that sink in…they didn’t bring or deliver the meds that I bought from them was supposed to pick up onsite, so I HAVE to go elsewhere, and I have to PAY THEM for the records REQUIRED to purchase the meds. 6. It’s literally a bunch of dogs waiting in a line (sort of) with their owners behind a building. No order at all. Never again will I use their services.

Jennifer Childs

Overview

(407) 792-0384
saveaspot.shotvet.com

Pet Hospital

State

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Welcome to ShotVet @ PetSmart

ShotVet @ PetSmart is a trusted veterinary care establishment located inside the PetSmart store at 10240 Mill Run Cir Suite #102, Owings Mills, MD 21117. This convenient location makes it easy for pet owners to access quality healthcare services for their furry companions while they shop for pets and pet supplies. ShotVet @ PetSmart provides essential veterinary care services, including wellness exams, vaccinations, dental care, and parasite prevention. The clinic is staffed by experienced professionals who are dedicated to ensuring the health and well-being of your pets.

As part of the PetSmart network, ShotVet @ PetSmart offers a welcoming environment for both pets and their owners. The facility is designed with pet comfort in mind, featuring a clean and organized space where animals can receive care in a stress-free setting. Whether you need routine vaccinations or urgent care services, ShotVet @ PetSmart is here to meet the needs of your pets.

One of the key strengths of ShotVet @ PetSmart is its focus on preventive care. By providing essential services like heartworm prevention, flea and tick control, and other preventive medications, they help pet owners avoid costly treatments for preventable conditions. The clinic also offers wellness plans that make it easier to budget for routine veterinary care throughout the year.

ShotVet @ PetSmart is committed to delivering high-quality care with a focus on customer service. Their team works hard to ensure that every visit is as smooth and stress-free as possible, both for pets and their owners. Whether you're bringing in your dog or cat for a routine check-up or an unexpected illness, the staff at ShotVet @ PetSmart is here to help.

Customers have shared their experiences with the clinic. Many appreciate the convenience of having veterinary care available while shopping for pet supplies. Positive reviews highlight the friendly and professional demeanor of the staff, as well as the quick and efficient service they receive during their visits.

While there have been some challenges reported by a few customers, including issues with organization and communication, these experiences are not representative of the overall quality of care provided by ShotVet @ PetSmart. The clinic is continuously working to improve its processes and ensure that every pet owner receives the best possible service.

Convenient Location: Situated inside a PetSmart store, making it easy to access veterinary care while shopping for pets.
Comprehensive Services: Offers a range of services, including wellness exams, vaccinations, dental care, and preventive medications.
Experienced Staff: Trained professionals dedicated to providing high-quality care for your pets.
Focus on Preventive Care: Helps pet owners avoid costly treatments by emphasizing preventable health issues.

ShotVet @ PetSmart is a reliable choice for pet owners in the Owings Mills area who are looking for quality veterinary care. Whether you're bringing your pet in for a routine check-up or an unexpected illness, the team at ShotVet @ PetSmart is here to provide the care and attention your furry friend needs.