Shatto Veterinary Center

Dr. Behin was extremely patient with me and answered all of my questions. Not sure if we alll have this concern or not, but that feeling of worrying that a vet is judging your pet parenting at an appt is so uncomfortable… I didn’t feel this at all. She truly was so kind and understanding. She even made sure to send me home with physical copies of the things i needed to purchase, as well as clearly gave me a visual demo and Verbal instructions so there wouldn’t be any mix ups or concern later if the office was closed and i had questions. It seemed to be a calm and easy appt for my cat as well. Truly a wonderful experience. Thank you Dr. Behin and Shatto! 🫶🏼😸

I had a terrible experience today at Shatto Vet Hospital, with Vet Haynoush Ohanian. I brought my senior dog Coco in to be treated for an ear infection and a bump on her neck, and to examine her teeth. The vet says she will need to do teeth cleaning under anesthesia, and that we can remove the bump and take care of all the other issues at once. So I tell her OK we will only treat the ear infection today, and wait to do everything else under anesthesia. The bump on her neck had popped and gotten tangle with fur so I did not want there to be any treatment or removal without anesthesia, and I said so, multiple times. The vet completely ignored what I said and proceed to shave the bump anyways, causing there to be an open wound as a result. She then tries to say all kinds of things as an excuse and shrug it off to simple miscommunication. The vet here did not listen to me, and tried to make it seem like I was the one who miscommunicated - when in fact I repeated myself clearly multiple times throughout the exam. I respect a vet’s expertise but she performed a treatment that I told her NOT TO DO. And then tried to shrug that off. Dr Ohanian did not take accountability for her actions, or even seem to see what she did as a mistake. Even if intentions were pure, I have every right to request that we wait for a treatment until my dog is under anesthesia, especially since there is another issue that she would have to be under anesthesia for anyways. That is my right, and this doctor Ohanian made it seem like my right to direct the process of the treatment of my dog is not a big deal. She didn’t respect that at all, and continuously said, “it’s not a big deal.” This vet hospital may have a lot of good reviews on Google, but it only takes one vet to ruin an entire experience. At the end, I told them I’m not leaving here paying this full bill and an open wound on my dog that wasn’t there before. It took pulling an arm and a leg for the office to show me any kind of apology or remorse thru deducting a $40 exam fee. There was only ONE person there who acknowledged what happened and that I had every right to be upset with them. Everyone else pretended like nothing was wrong. That’s not how you treat someone that has been mistreated. Thank you to that one doctor. You’re the only one there that seemed to have any empathy at all. Yeah. Really stressful and sad experience here. It was so upsetting.

I’m so happy with the care my puppy gets at this clinic. Every time I visit, the team is so friendly and helpful, always making sure all my questions are answered and my pup is well taken care of. The front desk staff is amazing, and the doctors are fantastic too. I’m truly grateful for everything you all do! Thank you so much!

Updated Review: I will no longer bring my dogs to this Vet. It appears that the vet is more focused on adding unnecessary charges to the bill than addressing the actual reason for my visit. I was surprised to find additional diagnostic components on the invoice that I had not requested. Despite receiving two injections, my dog's skin issue continues. Unfortunately, I will have to find a new vet. I have been a client since the Shatto vet opened, but it has changed and no longer meets our needs. Review: I had an incredible experience at Shatto Veterinary Center. The staff displayed exceptional care and compassion from the moment I walked in, making me and my pet feel welcomed and valued. The facility was clean and modern, providing a comfortable environment. The veterinarians were knowledgeable, attentive, and took the time to thoroughly address all of my concerns. Their love for animals was evident in their approach, going above and beyond to ensure my pet's well-being. I highly recommend Shatto Veterinary Center for their outstanding service and dedication to providing top-notch veterinary care with a personal touch

I used to love this place a lot with Dr Sung, but the problem is Dr need to know what's going on outside. A receptionist, no smile at all with horrable attitude. I just adopted a puppy, so I did not have a vaccination card, but I just know when she got first vaccination with previous owner,so I told her, but a angry (I have no Idea why she upset, of course, I do not want to know) receptionist told me without kindness "if you don't have vaccination card there's no Dr will be do any services for your dog" and also she is treating me for late, eventhough I called her, I am on the way, but there is a lot of traffic than she said "you have 10 mind grace period! After that we are not going to care" luckily I rushed so could arrive exactly 10 mins, but since I did not have previous owners vaccination card, so I couldn't give my puppy vaccination at all. I got kicked out hahaha what the.....f. I do not want to ruch like this way naver ever under that ridiculous attitude receptionist's pressure. what if I got car accident because of them? Not worth right? I feel like I am visiting Amy duty service. Previous all the staff were so nice and kind all the time with smile. where are they? I miss them so much. I am so disappointed why Dr. Sung put that kind of personality receptionist on front. Is it your rule or store policy 10mins grace period with attitude? Make customers feel guilty? I want to know.