
Shadowridge Veterinary Hospital
Pet HospitalCaliforniaSan Diego CountyVistaSycamore Avenue
760 Sycamore Ave STE B, Vista, CA 92083, USA
4.0
Unprofessional to say the least ! Unwelcoming receptionist and very rude no vet until 10:30 am .will not be back
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Overview
- (760) 727-7900
- shadowridgevet.com
Hours
Pet Hospital
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Welcome to Shadowridge Veterinary Hospital
Welcome to Shadowridge Veterinary Hospital, your local pet hospital located at 760 Sycamore Ave STE B, Vista, CA 92083, USA. As a dedicated pet hospital within the broader category of veterinary care, Shadowridge Veterinary Hospital aims to provide essential services and goods to support the health and well-being of your beloved animal companions in the Vista, California area. You can reach them at (760) 727-7900 or via mobile at +1 760-727-7900.
Understanding the environment of a veterinary care facility is crucial for pet owners. Shadowridge Veterinary Hospital operates from its physical address in Vista, suggesting a local presence within the community. While specific details about the clinic's ambiance, facilities, and equipment are not provided in the available information, a typical pet hospital strives to create a clean and comfortable environment for both pets and their owners. This usually includes examination rooms for consultations, treatment areas for various medical procedures, and potentially surgical suites for more complex interventions. Depending on the size and scope of the practice, there might also be separate areas for housing recovering animals or those awaiting procedures.
The services offered at a pet hospital like Shadowridge Veterinary Hospital generally encompass a wide range of medical and preventative care for pets. These services often include routine check-ups and vaccinations to maintain your pet's health and prevent common diseases. Diagnostic services, such as laboratory tests (blood work, urinalysis, etc.) and imaging (X-rays), are typically available to help identify the underlying causes of illnesses. Veterinary hospitals also provide medical treatment for various conditions, including infections, injuries, and chronic diseases. Surgical procedures, ranging from routine spay and neuter surgeries to more complex operations, are often performed on-site. Dental care, including teeth cleaning and extractions, is another important service for maintaining your pet's oral health.
Furthermore, many veterinary hospitals offer preventative care advice on topics such as nutrition, parasite control (fleas, ticks, heartworms), and behavioral issues. Some facilities may also provide specialized services depending on the expertise of their veterinarians, such as dermatology, cardiology, or ophthalmology. The specific range of services offered at Shadowridge Veterinary Hospital would be best confirmed by contacting them directly.
Features of a veterinary hospital often revolve around the qualifications and experience of the veterinary staff, the availability of modern medical equipment, and the commitment to providing compassionate care. While the provided information does not detail the specific qualifications of the veterinarians or the technology utilized at Shadowridge Veterinary Hospital, these are important aspects for pet owners to consider when choosing a veterinary care provider. A well-equipped hospital with experienced and caring staff can significantly impact the quality of care your pet receives.
However, it is important to consider the provided customer reviews to gain a more comprehensive understanding of the potential experience at Shadowridge Veterinary Hospital. One review expresses dissatisfaction with the unprofessionalism of the receptionist and notes the absence of a veterinarian until a late morning hour. This feedback suggests potential issues with the front office experience and appointment availability.
Another, more detailed review highlights significant concerns regarding the consistency of care and communication within the practice. The reviewer describes instances where different veterinarians provided conflicting diagnoses and treatment plans for the same pet conditions, indicating a lack of coordination or review of patient history. The reviewer also mentions having to repeatedly provide basic information about their pets during appointments, suggesting that staff may not be adequately reviewing patient files. This lack of continuity reportedly led to increased costs, wasted time, and, more importantly, delayed and incorrect treatment for their pets.
Specifically, the reviewer recounts a situation where their dog was treated for "allergies" for years without improvement, only to be diagnosed with chronic dry eye disease at a different practice. The reviewer believes that Shadowridge Veterinary Hospital should have identified this condition earlier, and the misdiagnosis potentially led to the development of Horner's Syndrome. This detailed account raises serious concerns about the diagnostic accuracy and long-term management of pet health issues at this facility.
While the reviewer acknowledges that the staff seemed "kind and well-intentioned," the overarching theme of their feedback is extreme disorganization and a lack of consistent, informed care. They explicitly recommend that owners of senior pets or pets with ongoing health issues consider seeking veterinary care elsewhere due to these concerns.
It is crucial for prospective clients to consider these reviews alongside any potential positive aspects of Shadowridge Veterinary Hospital. While every business can have isolated negative experiences, the detailed nature and the serious implications of the issues raised in the second review warrant careful consideration. Potential clients may want to inquire specifically about the clinic's protocols for maintaining patient records, ensuring consistency of care between different veterinarians, and the processes for accurate diagnosis, especially for complex or chronic conditions.
Promotional information is not available in the provided text. Typically, pet hospitals might offer introductory discounts for new clients, seasonal promotions for specific services (like dental cleaning month), or wellness plans that bundle preventative care services at a discounted rate. To learn about any current promotions at Shadowridge Veterinary Hospital, it would be best to contact them directly via phone or visit their website if they have one.
In conclusion, Shadowridge Veterinary Hospital is a local pet hospital in Vista, CA, offering a range of veterinary services. While specific details about their environment, comprehensive service list, and features are not fully available, potential clients should be aware of the significant concerns raised in customer reviews regarding the consistency and accuracy of care. It is recommended to contact the hospital directly to inquire about their services, protocols, and any current promotions, and to weigh this information carefully against the experiences shared by other pet owners to make an informed decision about your pet's healthcare needs.
Shadowridge Veterinary Hospital Photos




Shadowridge Veterinary Hospital Location
760 Sycamore Ave STE B, Vista, CA 92083, USA
Reviews
Unprofessional to say the least ! Unwelcoming receptionist and very rude no vet until 10:30 am .will not be back
Mar 17, 2025 · Carole DupuisI posted this review a year ago but it disappeared, so I am reposting it with an update at the end: We’ve been bringing our pets here for a couple years. For the most part everyone has been friendly, but we’ve run into some serious problems this past year. The main issue seems to be that there is no consistency of care, as appointments are scheduled with whichever vet happens to be available. This wouldn’t be a huge deal except it’s also become extremely apparent that no one on staff reads the notes about prior visits. Every time we have to answer basic questions like our pet has never been there before, even if we were just in a couple weeks or days earlier. My fiancé was even asked today if we have other pets at home by a doctor who saw two of them simultaneously just a couple months ago. I do not expect veterinarians to remember every pet that comes in to their office, but I do expect them to have at least reviewed our file and know why we’re visiting. What’s more concerning to me is that on multiple occasions we have come in for a follow-up visit or to get a test that was recommended by one doctor, only to be told that the new doctor disagrees with those recommendations and would like to try something different (usually more medicine, follow-up visits, or tests that won’t actually be done). Typically to then come back again and see a third vet who also recommends something different. This cycle has repeated with two of our pets. I wanted to give the staff the benefit of the doubt the first time. Our cat was elderly and at the end of his life and it felt like the staff just didn’t want to tell us that it was time to let him go until it was too late. But now seeing the same thing happen trying to get treatment for our dog for a (thankfully) minor issue, I’m wishing I’d trusted my gut and taken our cat elsewhere for a second opinion. I’m sad to write this review because I do think everyone here is kind and well-intentioned for the most part. But ultimately the extreme disorganization at this practice has cost us thousands of dollars, plenty of lost hours, and most importantly, has caused suffering and delayed treatment for our pets. If you have senior pets or pets with on-going health issues I’d recommend taking them elsewhere. An update is: our dog was treated by Shadowridge for years for “allergies” that never seemed to improve even with shots every 4-6 weeks and years of pills. Shortly after I wrote the review above last year and switched practices because of our concerns we found out our dog actually has chronic dry eye disease, not allergies. Shadowridge never tested him for this and after being incorrectly treated he had developed Horner’s Syndrome, which likely could have been avoided with earlier detection and treatment. It’s very disappointing since now that I’ve learned more about his condition, it seems that the vets at this practice should have identified it years ago. It would have saved him a lot of pain and discomfort. Happily, now that he has gotten the correct diagnosis and treatment our dog is much happier and healthier.
Nov 04, 2023 · Brenen GoodmanMany of our pets have been treated here. They always get us in. They take great care of our first babies. This Christmas we had to put out 16 year old Handsome boy to sleep. He was the best kitty ever. They treated him and us so good thri out the process. My heart felt like it was breaking and they allowed us the time we needed to say goodbye. Today I picked up his ashes that were in a beautiful box all labeled with his name, but also received his death certificate, a lock of his hair, an imprint of his paw. It was totally unexpected.
Jan 09, 2020 · Sandie SanchezAll the doctors and staff take such good care of our family. I say family because it's not just about treating our fur babies, but also keeping us very informed on their care and also calming our nerves and making sure that we are satisfied with the care they are getting from Shadowridge.
Aug 20, 2021 · Tracey “Trace”They had my cat for 6 hours during a routine exam. They forgot to give her meds they said she needed (she didn’t) and they charged me for them. They sent me home with narcotics and said she was in pain (for what? They didn’t say). Then they missed a chipped tooth, ear infection (totally didn’t look at her) and they misdiagnosed her with urinary issues. I had a second opinion done and she didn’t have anything wrong with urinary- she had an ear infection they missed. They are really “busy”. Responding to Jenny: I don’t want a recheck if a basic appointment is 6 hours. She had the ear infection at the time, you missed it. The haphazard stories of you share is why I made this post- it’s an accurate recount of multiple miscommunications, misdiagnosis, and long unnecessary waiting times. She came home with an abscess on her arm that day too and nobody knew what it was from. Maybe your company is more of a dog vet or a hospital than an office which is fine, not for me. If you get a review like this maybe take it as feedback rather than attack the client. My new vet is definitely more attentive to my animals. I’m sure you are to your other clients, just not us, I’ve seen mixed reviews. Thanks for your response.
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