Semoran & 408 Pet Doc Hospital

Went in there for my little puppy girl she needed her routine flea medicine ,rabies shots and check up an appointment two days prior when I showed up on my appointment visit took about an hour is friendly very sweet in the environment with perfect for pets so they’re able to stay calm so if you want a vet that doesn’t use up your time and is very safe. Take your pets here and will treat you and your pets with respect.

I took my dog Luna to her first appointment at this office today and I have to say it was a great experience. The wait time was minimal and the staff was really nice and very friendly and professional.

My experience there was fine. I had my male cat and female cat there to get them spayed and neutered. Price was great and from what I could tell, my cats were perfectly fine afterwards. They were sent home with the proper meds and I was told what to do for each of them. Problem is, it took a few questions to get some of the information out of them. Also, about two days after setting up the appointment for each of my cats, I had called back to add microchips for each. The guy on the phone told me he had added it to the total but no chips were put in.

I guess I’ll add my experience to the terrible reviews of this animal hospital. I even debated on posting this review because I know it will fall on deaf ears for the business and nothing will change based on the common theme of bad customer service. Hopefully one more 1 star review will make the difference and changes will be made. So, I had an appointment at 3:45pm and I arrived around 3:30pm. At around 4:30pm, after waiting and watching 10+ people check in after me and be called back before me, I asked the receptionist, Brenda, if I could get an estimate of how much longer it would be. I was met with nothing but sheer rudeness as if I was asking an unreasonable question. Without looking anywhere on the desk, she proceeds to tell me with a snarky attitude that my clip board was no longer there and one of the techs has it. I then asked how much longer does it typically take once a tech has it and she said she couldn’t tell me, it all depends on how busy they are. Mind you, people were coming in and going out as I waited. I sat back down and continued to wait. I overhear a woman at 4:40 stating she had a 4:45. That same woman got called back around 5:10pm (remember, my appointment was at 3:45). At that point, I knew something was wrong so I went back to Brenda and politely asked her if she could find which tech has my clip board because there is no way a 4:45pm appointment is called before me. It was at that point she put in the effort to get up and look for it. Low and behold, Brenda never checked me in so I wasted almost 2 hours waiting because of her clerical error. She had no remorse, no apology, nothing but the same rude attitude as if I did something wrong. I was called back by the tech at about 5:20pm and gave her the rundown and she was actually very apologetic. I spoke to the manager at the time which wasn’t Brenda’s. I wanted Brenda’s manager, Debbie, to hear of my terrible experience. However after reading most of the other reviews I know it would have been pointless. I truly hope no one has to deal with it. Please make sure you sign in when you arrive even if the receptionist says you don’t have to. The cheap prices is not worth the terrible customer service.

This place was amazing... when going to meet the dr I felt as of I was meeting the godfather lol but all jokes aside he is very knowledgeable and I was thankful for their concern 😟